Submit ›
or
1.3 Based on 30 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Very good 2
    • Icecream cone 1
    • Little 1
  • Customers don't like
    • Customer service 7
    • Rip off 4
    • Length of time to resolve 3
Advanced
search
loading...
More Less

I purchased a $200 gift card, it doesn't work no matter what I try. I've called customer service a few times, they have been rude and dismissive about my issue. It's not fair that I paid $200 to a company with nothing in return. I will never be buying any MasterCard products in the future. My friends and family feel the same way.

Add comment

First, I've always had issues reloading MyVanillaDebitCard. It took several tries to get it to take my $$$. A little over a month ago, I called Customer Service because I had forgotten my password. I gave them my information and a woman promised to send me the link with instructions. I never got the link. Meanwhile, I have been using my card; I can check my balance over the phone because I know my PIN #. Today, after a couple of failed attempts... Read more

Was this review helpful? 0 0

I was instructed to buy this very specific card by someone who was scamming me. My fault, i now see why they wanted this card. Its easy to get funds off for any ***-artist. This cards allows thieves to be able to steal from hard working people.Never again will i buy a one vanilla card for any reason. Its these cards that make it so much easier for people who want steal your money.

Add comment

Just about every other time I use the card there is an issue. Then getting them on the phone Takes about an hour To speak with some one who does not understand or speak the English language. Most of the time the person says they are have technical problems And it will be an hour until it will be fixed Do yourself a favor get a prepaid credit card from your local bank. Less hassle!!! Read more

Was this review helpful? 1 0
Vanilla Mastercard Gift Card Review from Madison, Mississippi
1 of 2

Terrible experience, a friend of me bought a 100 gift card for me that happened nine month ago,I just open the seal today I found only 12 digit number for the credit card and the CCv number is missing, I talked with customer service on phone he told me the card was already used few months ago Read more

Was this review helpful? 0 0

This company sucks.. i bought a 500$ vanillamastercard gift card, after purchase i checked the link showed me $500 balance today, two days later... INVALID CARD AND GOT DECLINED. Called the number provide by there website.. and they said card is not activated. Then she went on anout she cant do anything.. so basically by $500 dollars. Because store where i bought it dont offer refunds. No store does on a prepaid gift card!! Anybody who reads... Read more

Was this review helpful? 1 0

Don't EVER try to purchase anything online with the Vanilla MasterCard. This is the 3rd time where the transaction wouldn't go through. But the money is gone.

Add comment

My friend offered me a $150 vanilla card last year on my birthday and to this date I have not been able to use the funds in it. Their customer service is the worst ever, as they do not know anything about their products or they act as if they do not know and they are not helpful at all. This is the perfect scam: one buys a card to offer it as a present as it was my case, and when I called them to inquire as to why I cannot use the funds, they... Read more

Was this review helpful? 1 0

I purchased a Vanilla MasterCard to give to my daughter as a gift. I loaded $40.00 at the time of purchase. She tried to use the card and it was declined. I checked the online account link and it showed a debit for exactly $40.00 also immediately after I purchased it. OCX Enterprises? I called to resolve the issue with Vanilla and I was told that I have to go through their dispute process which takes about a month. Pissed Off! I am going... Read more

Was this review helpful? 2 1
Did not find what you were looking for?
 
×
You are reading about Vanilla Mastercard.
Filing a new complaint about
×