Vanilla Mastercard Gift Card Review

It says i had a transaction with the comenity capital bank when i never did anything like that so now i lost $30. I dont know what happenes
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ID
#767022 Review #767022 is a subjective opinion of poster.
Location
El Paso, Texas
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

BUYERS BEWARE

I purchased a $100 gift card from Wal-mart ..and much like others here, my card was not activated. I contacted the customer service (number listed on the Vanilla website) and was told I needed to provide my a picture of my Driver's license and the receipt before they would activate my card. I felt incredibly uncomfortable with this, even ask where my information would end up (US or outside the country). No response. I didn't send anything. $100 unusable gift card. What a scam! I will NEVER purchase another gift card with the word "Vanilla" on it.
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ID
#765755 Review #765755 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective

Vanilla Mastercard Review

I had bought a 200.00 vanilla MasterCard opened up the cardboard and phoned in to use it for a payment I had . It was already activated ! It was activated and then put in the cardboard for sale at the 7/11 Called customer service and they said I couldn't get my money back until I send it in and it would take 5 plus business days .
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ID
#762679 Review #762679 is a subjective opinion of poster.
Location
Edmonton, Alberta
Reason of review
Bad quality

No number on the front and magnetic strip is damaged

I bought this to give at Christmas (thankfully I didn't). Tried to use it at Canadian Tire and got a read error. The magnetic strip was damaged so I phoned thinking that was the problem. When I phoned I realized there needs to be a number on the front and it is missing on mine. They said they couldn't help without the receipt. I threw out the receipt but am hoping I can get a copy of it as I know where and when I purchased it. What a scam. I will never buy another gift card again. Good thing I didn't give this out.
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ID
#760957 Review #760957 is a subjective opinion of poster.
Location
Saskatoon, Saskatchewan
Product
Vanilla Mastercard Gift Card
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Full refund

Vanilla Mastercard Gift Card Review

Got one for Christmas did notice it says can only be used in 50US states and Columbia
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ID
#760492 Review #760492 is a subjective opinion of poster.
Location
Edmonton, Alberta
Product
Vanilla Mastercard Gift Card
Reason of review
Poor customer service

Vanilla Mastercard Gift Card Review

Was given the vanilla mastercard as a gift can't get it to work anywhere!!!!
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ID
#759643 Review #759643 is a subjective opinion of poster.
Location
Jackson, Tennessee
Product
Vanilla Mastercard Gift Card
Reason of review
Order processing issue
New Reviewer

Resolved: Vanilla Mastercard - Gift Card Review from Ryley, Alberta

I'm so upset. Tried to use my brand new Vanilla prepaid MasterCard today. The declined it. Impossible, I thought. I called and they show a bunch of purchases from Georgia (coincidentally where the office is that I have to send my dispute form) as well as Georgia and...
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13 comments
#1085449

I'll have a look - thanks noVA

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Resolved
ID
#759207 Review #759207 is a subjective opinion of poster.
Location
Ryley, Alberta
Product
Vanilla Mastercard Gift Card
Reason of review
Poor customer service

Activation not working

Paid for $200.00 card, store activated card and I have the activation #... called the vanilla phone #... had to submit pictures of card, packaging, store receipt... card activated Dec 24 in the AM.... I called on the 26th.... its now the 27th, still no response and...
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8 comments
#1085931

Keep calling them every hour like I do.

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ID
#759206 Review #759206 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Product
Vanilla Mastercard Gift Card
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
i want my 200.00 credit on the card that I paid for already (interac) and a FREE GIFT CARD for the aggrivation

Vanilla Mastercard Gift Card Review

Never Never get your gift card again. Walmart should stop selling these cards since they are not responsible for Vanilla Prepaid MasterCard!!
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ID
#756627 Review #756627 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Product
Vanilla Mastercard Gift Card

Vanilla Mastercard Review

I ordered this card for a Christmas present from Walmart and the recipient has yet to be able to activate/use etc. I have never had a problem with the Visa one. So embarrassed and had no clue that they are so shady! BBB and FTC should shut them down! So angry!!!! DO NOT BUY IT!!!!
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ID
#755127 Review #755127 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Reason of review
Bad quality

Vanilla Mastercard - Gift Card Review from Saskatoon, Saskatchewan

Vanilla Mastercard - Gift Card Review from Saskatoon, Saskatchewan
Got the 100 prepaid card as a gift (didn't include the receipt with the gift card). Once I opened the pack the card had the last five digits scratched out and the c-- was not printed. I called their horrible horrible horrible custumer services they asked me to take a picture of the whole thing, I did. Called for several times and and then the one of the customer service managers told me to forget about it. Get the receipt or chuck it. It is a $100 for goodness sake!!! Don't recommend this card to anybody!
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ID
#754318 Review #754318 is a subjective opinion of poster.
Location
Saskatoon, Saskatchewan
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective

Don't buy it

never got active , i am waiting for 50 days yet in my case we are talking about a $500,00 dollars , they told me they wiliness me a new card , i wait for it after 20 days i call them back and they said don't know why you did not received , we gonna send you another one .bla bla bla horrible service , don't care about us as a customer !!! you never talk to some one really solve the trouble , my advice is , don't buy it , unless you wanna take the risk . try some other companies like visa or america express.
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ID
#743264 Review #743264 is a subjective opinion of poster.
Location
Miami, Florida
Service
Vanilla Mastercard Customer Care
Reason of review
Problem with delivery

Vanilla Prepaid MasterCard SCAM

I received a Vanilla Prepaid MasterCard for $100 as a bonus from my employer last Christmas, and have been saving it up to treat myself. I had not even opened the packaging yet, but opened it at the register at the store and signed the card. The card was declined...
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ID
#724302 Review #724302 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Product
Vanilla Mastercard Gift Card
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Vanilla Mastercard - Gift Card Review from Clifton Park, New York

This company is a joke and doesn't care about their customers.I bought a $100 gift card to pay a bill and when I called they said my card was declined. I called the vanilla gift card they said nothing they could do right then and there. I told them that was unexpectable bc I had to pay that bill. They couldn't do anything so I went to Walmart where I bought the card and they returned it and got another one for me but again the new card didnt work either. An I know for a fact it was activated but once again this company blamed everyone but themselves. How can they not do anything and if they can do something it could take up to 72 hrs which is bs especially since they have my money and I have all the proof of purchase and said I'd email it to them. They said nothing can be done for up to 72 hrs and nobody from the department I need is there on weekends which is crazy considering that department is crucial part of the company and customers if the money isn't showing or activation was correct
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ID
#710796 Review #710796 is a subjective opinion of poster.
Location
Clifton Park, New York
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

Card Replacement Review

I have constantly tried to obtain replacement vanilla Mastercard by calling phone number provided on the back of the card for almost two months. Fortunately, I called Incomm Corporation for vanilla Mastercard who reactivated the original gift card 770-240-****. I hope this information helps.
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ID
#623101 Review #623101 is a subjective opinion of poster.
Location
Fort Worth, Texas
Reason of review
Poor customer service
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