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I havent found a place yet that will take them ....

Rec'd 2 of the Vanilla mastercard $ 25 gift cards about 2 years ago .... have tried using them online ...have tried using them at numerous restaurants .... and declined each time... For example i had a $49 bill at cheddar's restaurant tonite ... I gave the waiter one of the $25 gift cards and my visa credit card... I told him to please use the $25 gift card first and then rang up the balance on my visa credit card ... after many tries he came back to the table saying " sorry the vanilla mastercard gift card was declined" ... i am always with guests and this is so embarrassing ... i called and checked on the balance and am told they both have the $25 original balance on them and are validated and ready for use ... but when I try to use them they are declined ... What a joke !! plus you are charged a fee when you buy the cards ...
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ID
#563578 Review #563578 is a subjective opinion of poster.
Location
Catlettsburg, Kentucky
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment
Loss
$50
Preferred solution
Full refund

Card Activation Review

Same issue, the *** at the store didn't activate the card, got the same run around from the call center, send the receipt, copy of your license! Given the wrong email address, confirm they received the info a dozen times! Finally gave up and tossed out the *** $50 card, waste of time and money! Never again!
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ID
#537849 Review #537849 is a subjective opinion of poster.
I understand all your frustration. Yes it will take your money if not used- They state this in their clause- the person who purchased it should have read that- there are better ways to gift money. Second if you try to purchase something thats even a penny over the card...
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1 comment
Anonymous
#1015178

So how im I suppose to use my gift card?? I'm sure people are aware that they can't spend more than what the gift card has.

I have the balance of $25.00 I have been trying to put gas at sams club and even she'll gas station and nothing.

I registered the card even put a zip code LIKE IT TELLS U TO DO and still NOTHING. This is a terrible gift card.

ID
#537501 Review #537501 is a subjective opinion of poster.
Location
Erie, Pennsylvania
Product
Vanilla Mastercard Gift Card
Reason of review
Poor customer service

Vanilla MasterCard should be another flavour entirely

Purchased this $50 card at Overwaitea Foods in 2012 as a gift-misplaced it and tried to use it in June 2014. After 7 months "People's" Bank charges $2.50/month in fees, so the net loss is $54.95 including the activation fee. Disgusting yet legal! I will never purchase any prepaid card again, and plan to distribute this info far and wide. This is just another type of service charge pillaging by banks and until people get vocal enough with their complaints, it will continue. Canada seems to be intent on catching up with the US in number of ways to fleece money from consumers that can often least afford it. I hope this saves someone their money!
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2 comments
Anonymous
#983314

bought 100 vanilla mastercard never used it next I check the balance they took $80 in service fee for NOT using the card....called there toll free number talk to rep saying that they will credit the $80 back to the card rep said it will take 2 hours!! and here am waiting at a store waiting to purchase something and 3 hours later and another phone call to a rep anther run around saying that it will take up to 48 hours for refund WTF? I WILL NEVER EVER USE THERE SERVICES AGAIN!!!!!!!

Anonymous
#823152

All prepaid cards have monthly charges to keep them active in the system. Did you not read the terms and conditions, come on America.

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ID
#493054 Review #493054 is a subjective opinion of poster.
Location
Toronto, Ontario
Loss
$55

Never buy Vanilla Mastercard

Never ever buy this credit card (Vanilla Mastercard) . I purchased a $100 card last week. When I was trying to use it I found out it was not working . I contacted Mastercard and I was told the card did not get activated at the time of purchase. The company received all the info from me including : Name, Home Address , Card Number, and of course a lot more information from my receipt ( spent 40 minutes on the call) . I was later told that I need to wait for 3-5 buisiness days so that they could investigate it. After 5 days, I called them back again inquiring about the status of my card . Guess what, I was told again that the investigation might take a couple of more days. So right now I am not sure how long I need to wait before this card gets activated if it ever gets activated.
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ID
#475195 Review #475195 is a subjective opinion of poster.

Vanilla mastercard horrible

We brought this card paid 5.44 for it, loaded 50.00 on it. Christmas eve we gave our kids their presents, one of the 12 year olds at that. He was so excited, couldnt wait to check his balance, we checked of course no money. Called customer service, was told it was ready, well 8 days later, over 50 phone calls to customer service no luck, they give us so many different excuses i cant even type them all. We even asked for a new card, nope that is not possible either. Please everyone reading this dont buy the vanilla mastercard, one 12 year old crushed is enough.
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ID
#468037 Review #468037 is a subjective opinion of poster.
Location
Point Pleasant, West Virginia

Scam

my daughter is 13 and went on a school trip to DC. we bought these so she wouldn't have to carry cash. She tried to use the card at the DC zoo and it was rejected twice. I tried to call the 800 number and it put me on hold. after 45 minutes i have finally gotten someone and they have a BS excuse about there system is down and they can't access any information. I told the lady it was no acceptable that my daughter is without money on her trip. Now what. Where is the Vanilla customer service. Don't buy these cards for any reason they are a scam worse than the walmart cards that charge a 3.00 monthly fee. I should have paid the 3.00 fee and she could have been better off. Infact should have saved her 6.00 and sent her with cash. Don't buy these don't buy these don't buy these cards ever.
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ID
#395137 Review #395137 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$100

Adds unauthorized charges to restaurant purchases

Vanilla Gift Mastercard is a scam! Set up to frustrate you into leaving funds unused rather than fighting your way through to use the amount you purchased. They start with the always busy phone lines. This leads to the double talking customer service person. This person then tries to explain to you why they are holding an additional 20% of the restaurant charges in case there is a gratuity charge. This is the biggest scam in the gift card relm! How do legitimate retailers allow this company to function? Giving these as Christmas gifts to my grandchildren was a complete embarrassment.
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1 comment
Anonymous
#720721

I had problems accepting Vanilla Gift Mastercard in my Hair Salon. Everytime we ran the card thru, it was declined.

I found out that Vanilla charges a 20%, when used in restaurants, beauty salons & nail salons. In reality it seems its a scam.

ID
#233483 Review #233483 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Vanilla Mastercard Gift Card
I bought a Vanilla Mastercard at Sam's and I could not get it to work. I called the number on the back of the card 1 80* 680 **** and it is totally automated. It asked me to put in the card number, the exp. date, and the three digit code on the back. After I did...
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13 comments
Anonymous
#1186953

I have the same problems but i think that some cards are exactly alike

in the 7/11 i got my $50 card and i saw 2 of them had the same example card on the package but i didnt think much of it then, but when i got back home and tried to use it to buy overwatch, i looked up why it didnt work and i saw i needed to redeem, so i tried

system error

i looked at my card and thought "huh thats weird, this is the same code as the example. so even though the card doesnt even want to redeem, for all i know, it could have $2 on it because the rest is just a a guess for a 3 number code!!!

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ID
#219679 Review #219679 is a subjective opinion of poster.
Location
Magnolia, Texas
Product
Vanilla Mastercard Website