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Received $100 gift card from my company and I used in store but it was decline called the customer service and said it was not activated properly and said they need a copy of receipt. Contacted our company secretary and she able to get the receipt and sent to vanilla...
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#1170970
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Spent $503.95 at Walmart on a My Vanilla Mastercard for my husband. He tries to register and activate it online and it doesn't work. Then he tries to do it through the phone with a representative. They tell him they can't identify him. We have lived at the same address...
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Anonymous
Frank Martinez

My trouble was much smaller just $40 but same thing representative runaround and nonsense.Frank M NYC

#1165009
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I purchased close to $2500 in gift card to give as Christmas gifts (as I have done for the past 2 years without issue). This year, though they were activated by the store I purchased them at, they would not work. Not only did I have to re-gather them but now Vanilla...
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Anonymous
lily

i too spent 200.00 on two vanillla prepaid mastercards and todate I still have not heard back from Mastercard when I made the claim

1.0
#1161317
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I bought two $50 gift cards for Christmas gifts. When I gave the first one away, the individual I gave it to gave it back to me telling me it did not work. I called the company on December 26, 2017 and was asked to send a copy of the front of the card and the receipt....
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1.0
#1160372
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I got the $100 vanilla gift card as a graduation present asking with two $50 ones. I tried using the $100 one at store and it was declined. It made no sense cause I had just taken it out of the package and the expiry date wasn’t until 2021. It was so embarrassing...
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1.0
#1159544
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I received a $100.00 vanilla master card from a secret santa in the mail. When I went to use it to buy gifts for my kids it was declined. I called the company, then e-mailed them requested info including my ID, packaging, and card. They said I would be contacted within...
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2.0
#1158571
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I purchase a package of 5 cards that were $20 each from Sam's club on Christmas eve and passed them out on Christmas day to 5 different people. Everyone has called to tell me that the cards don't work. I contacted the company and they said I have to sent front and back...
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#1157417
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Vanilla Mastercard - Do not buy

This card does not work anywhere. Complete ***. Don’t waste your money on it.
2.4
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#1155213
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Vanilla Mastercard - Never ever buy this card. This is a scam.

The card is not being accepted online. So I called customer service to request for refund. They told me to email the picture of the card (front and back), receipt from walmart and signed letter. But to my dismay, the email add that they gave me is invalid. When I called again, I couldnt go through because it says my card is invalid. I have no way to contact them. They trick people. But it's ok, karma is on it's way.
#1149573
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I got a card as a gift and wanted to check the balance. The web address on the back of the card is broken and the phone number leads you to a recorded voice that says you’ve won a $100 Walmart gift card. You get transferred to some scam call center where they take your...
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1.0
#1144704
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