Vanilla Mastercard Reviews

Show reviews that mention
card gift card gift customer service money vanilla service cards customer number
Filter review

WASTE OF MONEY NEVER BUY VANILLA MASTERCARD

Received $100 gift card from my company and I used in store but it was decline called the customer service and said it was not activated properly and said they need a copy of receipt. Contacted our company secretary and she able to get the receipt and sent to vanilla email. Called again the customer service and tell me because there is 16 cards purchase on the receipt they want the last 4 digits of all those 16 card before activating my gift card. What the heck.. you are very frustrating vanilla MasterCard. No wonder why you have many bad reviews. Close your company. Stop stealing money from consumers.
View full review
ID
#1170970 Review #1170970 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Poor customer service
Spent $503.95 at Walmart on a My Vanilla Mastercard for my husband. He tries to register and activate it online and it doesn't work. Then he tries to do it through the phone with a representative. They tell him they can't identify him. We have lived at the same address...
View full review
View full review
1 comment
#1498758

My trouble was much smaller just $40 but same thing representative runaround and nonsense.Frank M NYC

ID
#1165009 Review #1165009 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Order processing issue
I purchased close to $2500 in gift card to give as Christmas gifts (as I have done for the past 2 years without issue). This year, though they were activated by the store I purchased them at, they would not work. Not only did I have to re-gather them but now Vanilla...
View full review
View full review
1 comment
#1417456

i too spent 200.00 on two vanillla prepaid mastercards and todate

I still have not heard back from Mastercard when I made the claim

ID
#1161317 Review #1161317 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Non resolution of issue refund not granted
Loss
$100
Preferred solution
Full refund

Ripoff

I bought two $50 gift cards for Christmas gifts. When I gave the first one away, the individual I gave it to gave it back to me telling me it did not work. I called the company on December 26, 2017 and was asked to send a copy of the front of the card and the receipt. It took about an hour to get through that call. I was then called by Vanilla Mastercard on December 27, 2017 and asked to send a copy of my driver's license. In my opinion this is an unusual request since I was not asked to do the same when I bought the card. That said, I took a picture of my driver's license and emailed that in. I then called the company on December 28, 2017 and was told the card was activated. WRONG! So here I sit on January 2, 2018 after having spent another hour on the phone with Vanilla Mastercard I have now been told that they activated a different card. In other words someone I don't even know has had my $50 added to their card balance. MERRY CHRISTMAS TO SOMEONE. I now have to go buy another gift card for my nephew. Thanks Vanilla Mastercard for ruining a kid's Christmas.
View full review
ID
#1160372 Review #1160372 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Full refund

Rip off

I got the $100 vanilla gift card as a graduation present asking with two $50 ones. I tried using the $100 one at store and it was declined. It made no sense cause I had just taken it out of the package and the expiry date wasn’t until 2021. It was so embarrassing having to stand there and ask the person to keep trying cause I didn’t have extra money on me. So I call them and they tell me to email them a picture of the front and the back, which I did. Then they email me back asking me for a receipt. Mind you, I had at least 60 people at my graduation party and there was no way for me to know which one of those peopl gave the $100.00 gift card. Their response: “There is nothing we can do for you.” It was so frustrating speaking to them online cause no matter how many times I explained the situation they wouldn’t consider the issue from my perspective. So now there is a good-hearted person who lost $100.00 and I can’t even use it. It’s a scam.
View full review
ID
#1159544 Review #1159544 is a subjective opinion of poster.
New Reviewer

Vanilla master turns loving gifts into sick jokes!!!

I received a $100.00 vanilla master card from a secret santa in the mail. When I went to use it to buy gifts for my kids it was declined. I called the company, then e-mailed them requested info including my ID, packaging, and card. They said I would be contacted within 3 days today is 12/30/17 6 days later I had not heard from them I called them back they tried to tell me that they emailed me the following day saying that they need a copy of the receipt to proceed further they were already well aware I did not have the receipt being this is a gift and I don't even know who it came from. They can see that the card was purchased and then deactivated five minutes later they refuse to do anything about this issue. And continue to say there's nothing that they can do without the receipt end of story though they know they're selling gift cards this is the biggest fraud I've ever experienced this company is a scam. I spoke with a representative and a supervisor and the company refuses to do anything about this. That's a huge profit I wonder how many cards they deactivate after purchase!?! I let them know I would be talking to the Better Business Bureau and the media and I told him I would be recording him and he refused to speak further.
View full review
ID
#1158571 Review #1158571 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

What a rip-off , DO NOT BUY THIS CARD EVER

I purchase a package of 5 cards that were $20 each from Sam's club on Christmas eve and passed them out on Christmas day to 5 different people. Everyone has called to tell me that the cards don't work. I contacted the company and they said I have to sent front and back of each card along with receipt and my photo ID. I did that , and they are now saying to send a picture of the package that the card came in. That was throw in the trash several days ago and we already have trash pick-up day. The customer service says this process with take up to 3 to 5 days. I think this is a scam and this company should be held responsibly and sued. For the mean time I look like an idiot for handing these cards with no money on them. So please do not buy these cards!!!!
View full review
ID
#1157417 Review #1157417 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Cards not working
Loss
$109
Preferred solution
Full refund

Do not buy

This card does not work anywhere. Complete ***. Don’t waste your money on it.
View full review
ID
#1155213 Review #1155213 is a subjective opinion of poster.

Never ever buy this card. This is a scam.

The card is not being accepted online. So I called customer service to request for refund. They told me to email the picture of the card (front and back), receipt from walmart and signed letter. But to my dismay, the email add that they gave me is invalid. When I called again, I couldnt go through because it says my card is invalid. I have no way to contact them. They trick people. But it's ok, karma is on it's way.
View full review
ID
#1149573 Review #1149573 is a subjective opinion of poster.
I got a card as a gift and wanted to check the balance. The web address on the back of the card is broken and the phone number leads you to a recorded voice that says you’ve won a $100 Walmart gift card. You get transferred to some scam call center where they take your...
View full review
View full review
ID
#1144704 Review #1144704 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card

DO NOT BUY THIS CARD!!! IT SUCKS!!

THIS CARD COMPANY IS A SCAM!! I NEVER USED IT AND AND SOME HOW THEY ARE SAYING THERE IS CREDIT ON IT FOR OVER THE CARD BALANCE SO THEY SHUT IT OFF!! THIS IS STEALING!! I HOPE THEY GO OUT OF BUSINESS!! PEOLPE LIKE THIS SHOULD NOT BE ABLE TO DO BUSINESS!! I CALLED AND WAS PUT ON HOLD FOR FORTY EIGHT MINUTES. TERRIBLE COSTUMER SERVICE! WHAT A JOKE! THEN SPOKE TO A MANAGER WHO WAS TERRIBLE TOO! THE CARD WAS A GIFT AND WOULD NEVER PURCHASE IT FOR SOMEONE ELSE!! CARD SUCKS!! CARD SUCKS!! CARD SUCKS!! CARD SUCKS CARD SUCKS CARD SUCKS CARD SUCKS CARD SUCKS
View full review
ID
#1137699 Review #1137699 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Bad quality

Totally ripoff and scam

I gave all my sensitive information . my social, my address and everything what they asked and yet they want my previous address and I gave that too. And now she said their data system couldn't process my information so I may not use the card the way I have should. and in order to get my money back they will charge me $10 processing fee. I called them thief and I'm going to report them to the police. so luckily the woman on the customer care was very sensitive and helpful eventually I was able to use my card with my insurance company but I will never ever use this company again. I mean, if US Government gives me driving license in two different states and this company doesn't accept the addresses or other information that means these are totally thieves and scam artist they just need someone like me to stand up and tell them I'm going to go to the police and report you or other government offices otherwise they just want to get away with this $10 or $10 fees imagine if they charge $10 for 10 people they can get easily $100 for nothing
View full review
ID
#1130020 Review #1130020 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment

Ripoff???

This is 3d card i tried to use, invaluod again???
View full review
ID
#1129542 Review #1129542 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment
Bought a $200 Vanilla MasterCard to pay my cable bill online, When I tried to activate the card, I was asked to phone Vanilla, I did. Vanilla told me the card had not been activated at the "point of sale". I went back to Metro explained what happened they said a...
View full review
View full review
1 comment
#1387929

If your are truly old and on a fixed income you must have a financial institution to receive and convert deposits.

Therefore it does not make sense that you would blunder into the world of prepaid card anything.

You should pay your cable company directly.

What have you been doing since the dawn of cable back in the 60's ?

ID
#1126522 Review #1126522 is a subjective opinion of poster.
Location
Toronto, Ontario
Cons
  • Just bad
New Reviewer

Replacement Card

Need to replace a card
View full review
ID
#1123544 Review #1123544 is a subjective opinion of poster.
Service
Vanilla Mastercard Card Replacement