Vanilla Mastercard
Reviews and Complaints
Terrible customer/website service DO NOT PURCHASE THESE CARDS
- Customer service
- Rip off
SCAM!
- Scam
Preferred solution: Full refund
Vanilla Mastercard Gift Card Review
Vanilla Mastercard Review
- Never recieved my replacement cards in the mail
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Trussville, AlabamaVanilla master card, oh brother!
My vanilla mastercard 'gift' card didn't work most of the time. I went online and then
called to inquire and got duped into ordering a new card for $5.95!
It didn't work either!
Customer service at this company lied and said I wouldn't be charged this fee,
turns out, I wa...
My "bank" doesn't have ANYTHING to do with it!
Furthermore, while trying to find out why the card left me holding the bag several times, I went to the vanillamastercard page where I was duped into requesting a new card, only to find out AFTER doing so that a $5.95 deduction would be made.
My call to 1-80*-680-**** explaining that I did not need a new card and that I just wanted to know why my card was declined, several times, got an answer that the receptionists supervisor was "right here" and that the "$5.95" new card fee would not be charged..you guessed it, they DID bilk me anyway.
What a hassle of a "gift".
- Little
- Lies
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Winnipeg, ManitobaDid some spring cleaning before activating, bad idea
- Rip off
- Length of time to resolve
- Customer service
Preferred solution: Full refund
Vanilla Mastercard Fraud
- Rip off
Preferred solution: Full refund
Mastercard Vanilla is a Scam?
- Registration process
- Customer service
Vanilla Mastercard - Gift Card Review from Depue, Illinois
Vanilla Mastercard Review
Vanilla Mastercard Gift Card Review
Vanilla Mastercard Gift Card Review
Resolved: Vanilla Mastercard - Gift Card Review from Ryley, Alberta
I'm so upset. Tried to use my brand new Vanilla prepaid MasterCard today.
The declined it. Impossible, I thought. I called and they show a bunch of purchases from Georgia (coincidentally where the office is that I have to send my dispute form) as well as Georgia and Connecticut. By the way, I am in Alberta, CANADA.
I now have to fill out a form, send it to USA and wait up to 60 days to see IF I get my money back. What a scam. This was a gift from my sister.
SOMETHING is clearly crooked with this system.
Cindy
Activation not working
Paid for $200.00 card, store activated card and I have the activation #... called the vanilla phone #... had to submit pictures of card, packaging, store receipt... card activated Dec 24 in the AM.... I called on the 26th.... its now the 27th, still no response and card still not working.... they have my $ 200.00 and now I am fighting to get it on the card I purchased...
BUYER BEWARE : I WOULD NOT PURCHASE VANILLA MASTERCARD PRE-PAID MASTERCARD --- VERY BAD, BAD CUSTOMER SERVICE.... ITS BEEN 3 DAYS SINCE I PURCHASED THIS CARD AND STILL NO WORD..
AVOIS USING OR PURCHASING THE VANILLA PRE-PAID MASTERCARD... HORRIBLE SERVICE !!!
- Customer service
Preferred solution: i want my 200.00 credit on the card that I paid for already (interac) and a FREE GIFT CARD for the aggrivation
Vanilla Mastercard Review
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
this card is absolutely terrible, i have attempted to make purchases on several sites, and have been declined every time i have attempted it. it does not pop up as a valid format for the sites, and will not go through as a transaction.