Vanilla Mastercard Reviews

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After opening this card I got for last Christmas, went to the store to finally spend it. One thing I noticed was that unused card had a paper at the back attached to the card with different bar code. It was strange, but I went and tried to use it at the store anyway -...
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ID
#1123411 Review #1123411 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund

Confused

I have been trying to get in contact with one vanilla prepaid MasterCard to see what my balance is. Phone goes straight to busy signal, website always say err has occurred. What is going on with this card and how do I contact them?
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1 comment
#1936860

Bruh same

ID
#1113660 Review #1113660 is a subjective opinion of poster.
Product
Vanilla Mastercard Website
Reason of review
Damaged or defective

Will never buy this card again

I saved up for a year to purchase 2500.00 in cards for my hotels on vacation. Not once did I have a pleasant transaction. Every card would not give the full amount at check out. 200.00 card amount would only give 150.00 100.00 amount one time only gave 29.54. I did not loose money on these cards but if you use them for a "service industry" (like motels) they hold a certain amount back. I had almost 500.00 held back. Good thing my credit card was good that I had secured as backup. I was able to use the balance after I got home at the grocery store. There is no reason that you should not be able to use the whole amount. You pay a fee to activate this card when purchased. How embarrassing at hotels when they make you feel you are trying to cheat them.
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ID
#1108253 Review #1108253 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Problems with payment
We purchased three cards for Christmas gifts for 650.00 none of them worked! Shoppers drug Mart happy to take our money but did not warn us they were a scam! I call the 1800 numbers and went on line. This may not be associated with visa or mastercard but it is a...
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ID
#1099075 Review #1099075 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Return, Exchange or Cancellation Policy
Loss
$650
Preferred solution
Full refund

Total ***

Total ***. Do not purchase a vanilla prepaid card you are playing Russian roulette if you're lucky you might be able to use it
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ID
#1098097 Review #1098097 is a subjective opinion of poster.
Location
Kham Thale So, Nakhon Ratchasima
They do not have on outside of the pack, (a so called customer care representatives told me they could do a better job on that) you can't get cash back or use ATM. I'M due a refund and while talking with them,,they see it for six days and I'm still BEING told any...
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2 comments
#1498759

Count me in!Small loss just $40.Frank Martinez NYC

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ID
#1084983 Review #1084983 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Return, Exchange or Cancellation Policy

Doesn't work, lost money

Pay cash and a fee to use a card that won't activate, lost my service because my bills are due. Site doesn't work, can't register a card that says it does not need to be registered for use online.
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ID
#1075588 Review #1075588 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Problems with payment

Card declined

I got a vanilla prepaid MasterCard and each time I make a purchase online, it gets declined, but when I use it in the store it works just fine.
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ID
#1066314 Review #1066314 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Bad quality
When I recieved a purple Vanilla MasterCard, and a green one, for Christmas several years ago, I forgot about it. Recently, I found them again and I spent it (the green one) on amazon and Google Play. When I tried to spend the purple one, I saw that there wasn't an...
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1 comment
#1359406

Hey. I didn't have a number on the front of mine either and then I realized that there is a sticker on the front of it.

When you peel it off, the number is underneath. It does NOT look like a sticker at all though!

Good luck though because they won't let me activate mine.....It seems like a lost cause. :(

ID
#1063097 Review #1063097 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
No card number on the front, so I'm unable to use it.
Loss
$20
Preferred solution
Full refund
I purchased a one vanilla prepaid mastercard from walmart with $100 on it. I attempted to use it to order on Amazon and Wish.com. I was waiting for my items to arrive and weeks later I decided to check my emails only to discover that both transactions had been...
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1 comment
#1498761

I also declined to give a photo ID.In this age of identity theft who sends out there ID over email??Insanity.My loss just $40, but still infuriating.Frank Martinez NYC

ID
#1061787 Review #1061787 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment

Don't ever use,!,!

They put holds on your money for purchases you dont make then wont release it for 7 days. No matter what. Lots of hidden fees its just ***
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ID
#1047975 Review #1047975 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment
I received a $150 dollar gift card from a friend. I attempted making a purchase online (Amazon) and discovered that it was declined. I attempted purchasing my items 2 more times before calling Customer Service. Their service asked me to enter the 16 digit number, 4...
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ID
#1047652 Review #1047652 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • Customer service
  • Rip off
  • Entire system
Reason of review
Poor customer service
Loss
$50
Preferred solution
Visa Virtual eGift or some other form of reimbursement.
Went to Shoppers to buy a card and waited for the activation time. Called customer service and got caught in an infinite loop, entering the card details repeatedly. Found other number and eventually got customer service. Second time a Vanilla card failed exactly this...
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ID
#1046914 Review #1046914 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Pros
  • Safety for my bank account and credit
Cons
  • No suitable resolution
  • Scam
  • Entire system
Reason of review
BS customer service, bad card, malfunctioning phone system.
Loss
$200
Preferred solution
Validate the card AND reimburse me for doing this to me twice. My time is worth money, and their honesty is required by law.

Need proof of identity because they keep screwing up my account information

I purchased a debit card from Walmart in McPherson Kansas to upload money onto my inmate canteen account to talk to my husband online through emails. When I register the card They want to tell me that there was an issue registering the card because they need proof of the receipt and my identity because of too many attempts to register the card when I only tried once. then upon speaking to a customer service representative, mr. Brian he wants to continue to tell me that I have made several attempts to activate this card so therefore there is a security issue they're placing my money on hold keep in mind it's only twenty bucks. there was no legit reason for him to place my card on hold their just needing my money. Its a prepaid account why do you have to go through so many Hoops to use $20 on a prepaid account that they keep *** up. I am highly pissed and I contacted the supervisor which took an hour to contact because he's probably off with her family doing whatever using my 20 bucks. When talking to the supervisor she couldn't go ahead and give me my one time use or transfer this money over to a different card or anything she placed it on hold and told me I was screwed pretty much and there's nothing that she can do about it and hung up on me. This place is a joke it's a scam to take people's money that worked hard for that money. That was the only 20 bucks that I had and I wanted to use it to talk to my husband. I do not recommend using my vanilla is nothing but a waste of time and money an effort that you will never get back. I hope they take my 20 bucks and choke on it.
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ID
#1045758 Review #1045758 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Order processing issue

My balance went from $100 to $0, with only $77 purchased.

It is a rip off. I can not get through to customer service. This is a mistake that I will never make again. The expiration date was year away, and the once valid card just took all my money. I do not remember where it was purchased, but I feel very disappointed in the fact that it is backed by Master Card. My balance went from $100 to $0, with only $77 purchased. My balance went from $100 to $0, with only $77 purchased. My balance went from $100 to $0, with only $77 purchased. My balance went from $100 to $0, with only $77 purchased. Then, to add insult to injury I must use 100 words to state that I was cheated and ripped off.
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ID
#1041307 Review #1041307 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$33
Preferred solution
Price reduction