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Vanilla Mastercard - FURIOUS

1.0
Details

Update by user Jul 26, 2018

nothing

Original review posted by user Jun 25, 2018

I BOUGHT THE CARD JUNE FOR A GIFT DECIDED I WAS NOT FAMILIAR WITH VANILLA AND WENT AND GOT A REGULAR MASTER CARD GIFT CARD, I KEPT THE CARD FOR MY PERSONAL USE. WE TRIED TO USE THE CARD YESTERDAY THE 24 AND DID NOT GO THROUGH SO WENT TO WALMART WHICH WAS WERE I GOT IT, DID MY SHOPPING AND GAVE THE VANILLA CARD AND DID NOT GO THROUGH. CONTACTED CUSTOMER SERVICE THEY TOLD ME TO CALL VANILLA CUSTOMER SERVICE. THE BALANCE ON THE CARD WAS ZERO DOLLAR $0.00, SOMEBODY USED THE CARD IN MAY, I BOUGHT THE CARD JUNE. WALMART MANAGER TALKED TO YOUR SUPERVISOR. I DONT KNOW THE OUTCOME, BUT ME, HAD TO PUT A QUERY , GOD KNOWS WHEN IT WOULD BE RESOLVE, FOR SOMETHING THAT HAPPENED BEFORE I BOUGHT THE CARD. ITS NOT FAIR, I SHOULD NOT BE PENALIZED FOR SOMETHING THAT HAPPENED TO THE CARD EVEN BEFORE I BOUGHT IT.
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1 comment
Anonymous
#1507287

My update went in the wrong complaint see previous case.

ID
#1288553 Review #1288553 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Cons
  • Card was used before i purchase
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund
I put $30 on this vanilla mastercard for my boyfriend to use on a game online for father's day. When he goes to enter this information it declines him. So i call customer service and wait and wait and wait until finally some foreign guy answers. I give him all of my...
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1 comment
Anonymous
#1507285

UPDATE got an email from them asking me to supply with photocopy of front and back of the card and photocopy of front and back of package well I guess this means I am going to lose 200 dollars as I did not keep the package. This is really bad I can not afford to lose that money. I agree with previous complain that Walmart should not allow this, pull this card from the stores.

ID
#1282284 Review #1282284 is a subjective opinion of poster.
Service
Vanilla Mastercard Card Activation

Vanilla Mastercard - Info incorrect

Yes this a very *** company they take their time giving you your money back talking bout 24 hrs your lucky if you get it in a week never again get my money *** that company
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ID
#1248588 Review #1248588 is a subjective opinion of poster.
Reason of review
Problems with payment

Vanilla Mastercard - *** service

My sister bought a card from Sam's for my son we tried to register it been having problems we sent all the info regarding the card the last information pieces of *** don't buy vanilla buy green _Dot *** them for *** 50 dollars wow
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ID
#1242628 Review #1242628 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Bad quality

Vanilla Mastercard - Can’t use card

2.0
Details
Amazon wouldnt take card. Looked up online and the card is not found. JUST loaded with 100$
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ID
#1230918 Review #1230918 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment
1.0
Details
I wish I had read these reviews before I purchased one of these cards. This company is stealing money and getting away with it! Loaded $40.00 on a my vanilla card at Walmart. Unable to activate it either online or through so called customer service. Had the receipt...
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ID
#1227774 Review #1227774 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Cons
  • Lost money unable to activate it
Reason of review
Problems with payment
Loss
$40
Preferred solution
Full refund
I Bought one for my son for Christmas for 100.00 it did not work and still does not work i have called them and i been to Walmart in Pell City and they can't fix it. Vannilla Card is taking our money and getting rich off of us. DON'T BUY THEM!!!!!!!! DON'T BUY...
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ID
#1224280 Review #1224280 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective
Loss
$105
Preferred solution
Full refund

Vanilla Mastercard - DO NOT GET ONE OF THESE

Got one of of these to order some things from China, no go, only good in US. Thats ok I'll use it for gas pay at the pump and it worked... one time. $300 on the card - 60 in gas = $0 ballance
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ID
#1220212 Review #1220212 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment

Vanilla Mastercard - NEVER BUY THIS CARD

I BOUGHT 4 CARDS TO GIVE TO MY EMPLOYEES FOR CHRISTMAS BONUS, NONE OF THEM WORKED, I HAD TO EMAIL AND CALL DOZENS OF TIMES AND STILL NO RESOLVE ON MANY 3 MONTHS LATER, {{REDACTED}}
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ID
#1214691 Review #1214691 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
1.3
Details
Went a got a 25 dollar gift card to use on steam most gift cards I get makes me wait an hour I waited the hour tried it it said info was wrong checked everything was typed in right so I thought it might just be it hasn’t been an hour waited an hour tried again same...
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ID
#1203354 Review #1203354 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Bad quality
Loss
$25
i used this service to call canada from France and tbh it workds great i do to add that the reason of my call directly related to a purchase i did not ask for, hopefully i will find myself with a resolution before the 90 day limit i was told. this website is great in...
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ID
#1173995 Review #1173995 is a subjective opinion of poster.

Vanilla Mastercard - Zip code

1.0
Details
They could not put a zip code for me so now this card is useless
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ID
#1173674 Review #1173674 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Poor customer service

Vanilla Mastercard - Complicated question

I was contacting the company to see if there was a way to stop usage, I purchased the card and mailed to a friend in North Carolina I have reason to believe the card will be used in a possible scamming act and would like to know how to stop or return the card
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ID
#1173304 Review #1173304 is a subjective opinion of poster.
1.0
Details
I bought a vanilla debit mastercard from this company for $100.00 dollars on or about 1-5 or 8 2018 i spent $97.46 of the funds went through O.K. I have a balance of $2.54 cents, so i tried to buy some M&Ms at walgreen today 1-18-2018 for about dollar something. And it...
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ID
#1171992 Review #1171992 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Cons
  • Lie to you and do not honor their products
Reason of review
Problems with payment

WASTE OF MONEY NEVER BUY VANILLA MASTERCARD

Received $100 gift card from my company and I used in store but it was decline called the customer service and said it was not activated properly and said they need a copy of receipt. Contacted our company secretary and she able to get the receipt and sent to vanilla email. Called again the customer service and tell me because there is 16 cards purchase on the receipt they want the last 4 digits of all those 16 card before activating my gift card. What the heck.. you are very frustrating vanilla MasterCard. No wonder why you have many bad reviews. Close your company. Stop stealing money from consumers.
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ID
#1170970 Review #1170970 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Poor customer service