Vanilla Mastercard Reviews

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Vanilla Mastercard Prepaid Card Activation Review

I am so mad I got suckered by this scam, $150 gone poof. I am angry for Walmart for selling these to their customers, even though this has been going on for awhile. I am done shopping there, they should back what they sell, they are just as guilty of fraud.
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ID
#1039099 Review #1039099 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Problems with payment

Vanilla Mastercard Prepaid Card Review

Everytime i try to purchase something online under the balance I have on the card, the numbers are right and everything, I even called and saw on the website i infact have enough but it keeps declining my card. All my vanilla pre paid cards don't work
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ID
#1031495 Review #1031495 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Damaged or defective
All you have to do is read all of these reviews to understand why you shouldn't buy these *** Vanilla Cards. I got one as a wedding gift with $100 on it, I even got the receipt from the gift giver after going to purchase items with the card and having it denied 5...
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ID
#1019202 Review #1019202 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Avoid this product!

I have called customer service twice and have received kind and professional customer service, but I still feel this vanilla card is purposely making mistakes when sending out cards just to make more interest on our $. I lost my unused card that I purchased at Walmart. They sent out a new card within two months. The new card stated that no activation was needed. It did not work at Walmart when I attempted to use it. I called customer service and was told the replacement card had an incorrect expiration date. BS, total BS! MF scamming to a new low. And this web site is BS too, making us use 100 or more words. For God's sake already.
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ID
#1018997 Review #1018997 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Order processing issue

Vanilla Mastercard - Gift Card Review

Happened to me also, I bought $100 vanilla MasterCard in Xmas day 2016, it is now march after 3 phone calls a week and countless emails I have gotten no where. Please do not buy these cards and the stores that sell them should be taking responsibility also. I have sent in everyhingbthey have requested, Front and back of card Reciept Eletronic journal from the store I bought it at. Everything they have requested only to be told that the number in the receipt and card and journal don't match up, but when I look everything matches up perfect, this only leads to me think it's a scam, I have no spent more time on this the the $100 vanilla girly is worth. I just wish the stores that are selling these would wake up a bit. Anybody who has been scammed by vanilla MasterCard please msg me, let's put a letter together with all our signatures to all the chain stores that sell these cards and get them taking out of the stores, that seems to be our only course of action.
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ID
#1018636 Review #1018636 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

Vanilla Mastercard - Review in Cards category

Not surprised! I'm glad you were treated politely. The same thing happened to us with $100 card. The reciept showed correct amount and with the matching card activated. Card would not work! MasterCard was soooo rude! Walmart ( where the card was purchased was also shocked at the rudeness and lack of help). Walmart gave us a credit and is hoping to deal with MasterCard and hopefully revover their money back. Management is also considering pulling the cards from their shelves! Hope you get your hard earned money back soon! Also, apparently you can go get prepaid credit cards at your local bank; probably a much safer option!
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ID
#1015626 Review #1015626 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Damaged or defective

Vanilla Mastercard - Gift Card Review

I purchased a $500 card today at Wal Mart, I was told that the card was activated and ready to be used. I went to buy a small meal and the card was declined. I decided to call in to make sure it was activated. As I was looking for the number on the card I noticed that the card looked used with almost crazy glue like marks on the strip. The card number didn't pick up on the card holder system and that when I know I wasn't going to see my money. I went back to the store to let them know that the card I bought want the card on the package and they stated nothing could be done. Shocked and upset that Walmart was unwilling to help. I called back the number and I was told that o needed to open up a ticket for them to check to see what happened. Needless to say, it's a big weekend and I'll be in the house with no money or food due to fraud. I really think they should just not sell these cards at all. I have never experienced this before. Ur I know for sure that it won't happen again nor will I be shopping at Walmart. I used to think they cared about customers but mow I know they just want the money. By the way, this happen today at 8:30 am they could have helped it they wanted to.
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1 comment
#1291809

*** you

ID
#1002928 Review #1002928 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

So Much trouble recovering the replacement

We purchased cards for our employees and one of them did not work , it was quite embarrassing to have one of our employees coming back with an empty card ! It took so much time and trouble to try to resolve this. We were promised a replacement within 5-10 days and yet it still did not come ! Called again, waited for someone to pick up the phone for 20 min at least only to find out they took the address incorrectly. Still waiting, it has been a month. IT IS VERY FRUSTRATING ! I do not recommend anyone should buy this card ever, they do not have a good system at all to make customers happy. NEVER BUY THIS CARD !
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ID
#1001701 Review #1001701 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • Length of time to resolve
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
I received a Vanilla MasterCard as a gift from someone I work with...well over 6 months ago, of course I do not have a receipt, it was a gift. Low and behold went to use the card and it did not work. Called the service line several times and got hung up on before I...
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1 comment
#1498769

Had exactly the same problem.Company is a rip off totally.Frank Martinez NYC

ID
#1001101 Review #1001101 is a subjective opinion of poster.
Location
Mississauga, Ontario
Product
Vanilla Mastercard Gift Card
Cons
  • Lies
  • That it didnt work
  • Customer service
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered
Like many people here I bought a package of 5-$20 cards to give as tips and gifts. I had one left over and decided to use it to get rid of carrying one more card. Not only did it not work - when we looked at the back of it, something'I'd never thought to do, it is...
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ID
#997794 Review #997794 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Cons
  • Long involved process to voice a complaint
Reason of review
Damaged or defective
Loss
$105
Preferred solution
Full refund

Vanilla gift card rip off in north dakota

I received a vanilla gift card from my son and his family who live in Virginia. the card would not activate because the card number was invalid. my daughter in law went to the place she purchased and received a replacement card which was sent to me. I had to wait 7 days to activate, at which time it wanted a year of birth. so after I figured out birth year from the purchaser(which they never entered) and the $100 card was activated. when I tried to use the card, I was told it was expired. I then called customer service and finally was able to talk to a real person and she stated that I would need the receipt because there was a problem with the activation. i am very frustrated at this point and do not want to bother my family anymore, but I dont want this company getting away with free money. DO NOT PURCHASE A vanilla visa gift card.....it is a scam. I am surprised they are still in business and major retailers are still selling these gift cards.
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ID
#997205 Review #997205 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Warranty issue

Vanilla Mastercard Gift Card Review

I went to use my $100 vanilla mc and the card was declined. I went online to look at balance and 2 transactions were completed with it somewhere in calgary where i have bever been. What a scam
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ID
#995663 Review #995663 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective
New Reviewer

Vanilla Mastercard Gift Card Review

What a scam.. every time I attempt to call at least 15 times now I get hung up on. Anytime I go online and enter my information it's tells me there is trouble with my card. I go back and try and call the phone number that there is given and I continue getting hung up on. Do not send this gift card, send them a check from your own bank account!
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ID
#988393 Review #988393 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Order processing issue

Vanilla mastercard scam

This year I had received my card as a secret Santa gift. First of all I tried to use it, lo and behold, it does not work. Frustration soon led me to the phone number on the back of the card. One would guess customer service should help? Will it was in vane, the dismal excuse of a helpful phone number, as I found from a few attempts, does not work, leading you on by a machine, just to hang up on you before you get a live person. So I tried to go to the website, again a horrible waste of time. Finally I found an actual phone number, off the internet, to contact them. Did that go well, one could only hope? Finally I got I live person, just to hear that something was wrong with the card. Whoa who guessed? Anyway the customer service representative told me, to give my Vanilla gift card back to the person who gave it to me, so she can take it back with her original receipt of purchase, to the place she purchased it from, which was Walmart, and that the funds will be ready in three days. Later I told the person who bought me the card, with a laugh at work, recommending to her to never buy these *** artist cards again. Yes do yourself and a friend a favor, stay away from vanilla master cards, they will rip you off!
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ID
#988276 Review #988276 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • That it didnt work
  • No suitable resolution
Reason of review
Not as described/ advertised
Loss
$20

Vanilla Mastercard Gift Card Review

SORRY FOR MY LANGUAGE BUT 240 Down the *** DRAIN IM PISSSEDD GUYS STICK WITH VANNILLA PREPAID THIS WAS A LAST RESORT TYPE THING
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ID
#986863 Review #986863 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment