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Paid for $200.00 card, store activated card and I have the activation #... called the vanilla phone #... had to submit pictures of card, packaging, store receipt... card activated Dec 24 in the AM.... I called on the 26th.... its now the 27th, still no response and...
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Anonymous
Anonymous

Keep calling them every hour like I do.

Anonymous
Heather

Same thing happened to me, from a 7-11 store on portage ave. Day 5 of phone calls to vanilla MasterCard, coming up. I have a phone # for the day supervisor on my call display...

1.0
I didn't like
  • Customer service
#759206
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Vanilla Mastercard - Gift Card Review from Saskatoon, Saskatchewan
Got the 100 prepaid card as a gift (didn't include the receipt with the gift card). Once I opened the pack the card had the last five digits scratched out and the c-- was not printed. I called their horrible horrible horrible custumer services they asked me to take a...
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#754318
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never got active , i am waiting for 50 days yet in my case we are talking about a $500,00 dollars , they told me they wiliness me a new card , i wait for it after 20 days i call them back and they said don't know why you did not received , we gonna send you another one...
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#743264
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Vanilla Mastercard Review

Vanilla Mastercard
#762679
I had bought a 200.00 vanilla MasterCard opened up the cardboard and phoned in to use it for a payment I had . It was already activated ! It was activated and then put in the cardboard for sale at the 7/11 Called customer service and they said I couldn't get my money back until I send it in and it would take 5 plus business days .
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Vanilla Mastercard Gift Card Review

Vanilla Mastercard
#760492
Got one for Christmas did notice it says can only be used in 50US states and Columbia
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Vanilla Mastercard Gift Card Review

Vanilla Mastercard
#759643
Was given the vanilla mastercard as a gift can't get it to work anywhere!!!!
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Vanilla Mastercard Gift Card Review

Vanilla Mastercard
#756627
Never Never get your gift card again. Walmart should stop selling these cards since they are not responsible for Vanilla Prepaid MasterCard!!
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I received a Vanilla Prepaid MasterCard for $100 as a bonus from my employer last Christmas, and have been saving it up to treat myself. I had not even opened the packaging yet, but opened it at the register at the store and signed the card. The card was declined...
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#724302
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This company is a joke and doesn't care about their customers.I bought a $100 gift card to pay a bill and when I called they said my card was declined. I called the vanilla gift card they said nothing they could do right then and there. I told them that was...
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#710796
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I received a Vanilla gift card for Christmas of $25. I can't activate the card using 1-800-680-5938 given online. I selected the option to talk with customer service and was told wait time is one minute. After waiting, a new recording says 8 minute wait, even 10...
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Anonymous
Anonymous

same thing 2 card of 100 each activate have bill but when call they say not activate theya lmost treat me like I stole the cards I have the bill activation coupon but not acti...

Anonymous
princessa84

I use these all the time for shopping online so ill give you a few hints:the phone number is unfortunately useless. you will not get a real person. don't bother with it. regis...

#600720
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This is *** horse ***. I will no longer purchase Visa cards . I tried to check two different cards using the given website and it kept saying I invalid every time. I can't take the *** any more. And wdyk their scanner is also ***. Thanks a lot for ruining my plans visa
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Anonymous
Anonymous

I have a prepaid vanilla MasterCard from shoppers.. Shoppers is NO help. Niethee is the help line MasterCard gives you. Totally sickening $200 down the drain as I require a pa...

1.0
#592400
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Rec'd 2 of the Vanilla mastercard $ 25 gift cards about 2 years ago .... have tried using them online ...have tried using them at numerous restaurants .... and declined each time... For example i had a $49 bill at cheddar's restaurant tonite ... I gave the waiter one...
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Catlettsburg, Kentucky
#563578
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I understand all your frustration. Yes it will take your money if not used- They state this in their clause- the person who purchased it should have read that- there are better ways to gift money. Second if you try to purchase something thats even a penny over the card...
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Anonymous
Anonymous

So how im I suppose to use my gift card?? I'm sure people are aware that they can't spend more than what the gift card has. I have the balance of $25.00 I have been trying to ...

#537501
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Purchased this $50 card at Overwaitea Foods in 2012 as a gift-misplaced it and tried to use it in June 2014. After 7 months "People's" Bank charges $2.50/month in fees, so the net loss is $54.95 including the activation fee. Disgusting yet legal! I will never purchase...
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Anonymous
Anonymous

bought 100 vanilla mastercard never used it next I check the balance they took $80 in service fee for NOT using the card....called there toll free number talk to rep sayin...

Anonymous
Anonymous

All prepaid cards have monthly charges to keep them active in the system. Did you not read the terms and conditions, come on America.

#493054
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