New Reviewer

Vanilla Mastercard Gift Card Review

It was not a pleasant experience. My daughter was given a Vanilla Mastercard that did not work. I brought the card back to WalMart and they could not help me. I also called the number on the back of the card that did not help. I either want a new card that works or...
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2 comments
#1279537

This Issue still has not been resolved.

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ID
#984049 Review #984049 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective

Vanilla Mastercard - Gift Card Review

I was given a Vanilla MasterCard gift card for Christmas. I tried to use it at Walmart, which is where it was purchased but was declined. I attempted to contact customer service, but when the prompt tells me to stay on the line to be connected with a representative, it...
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1 comment
#1262572

Same thing happened with mine! Also tried logging in online and calling and got the same results.

ID
#980128 Review #980128 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Order processing issue

Vanilla Mastercard Gift Card Review

i bought 2/200 vanilla master card on yhe 17 of Dec 2016 and today the 26th i haven't been able to ise them, or check balance, or get a human on the phone...
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ID
#979812 Review #979812 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective

Do not trust this company and its product

I was given a $50 Vanilla Mastercard as a birthday gift, However when I tried to use it a week later, it was declined in several retail locations. Finally I was able to check the transaction history online and found out someone used the full amount offshore right after the activation. I was surprised that I got the giftcard package complete new and unopened. This is very likely a insider job. As usual I call the CSR and open an inquery . The guy and several other CSR I talked to was nice over phone and in emails. They sent me inquery forms and let me submit all information. They kept asking me to call back in few weeks to get the updates. I did and everytime they told me to wait and call back in few week. And now it is over 6 months. I called again and was told that my case was closed due to the issue is not handled within the eligible time frame. So regardless how nice the CSRs are and the promise looks like, they are faking and no actions were taken. Please listen to me, DO NOT PURCHASE ANY PRODUCTS FROM THIS COMPANY.
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ID
#978871 Review #978871 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

Ok. activation.

Now iv just go this, yesterday in fact. i go to register it and put in my zip code. Fix it. you need to fix this and i frankly am not happy, i want my 50$. this is my money and i should be able to use it, not good for your business. just saying. it *** me off that i cant use this card because of YOUR broken site, and it honestly, and obviously, *** off many other people. i recommended listening to them and fixing it rather then just ignoring it, its sad..just sad. thank you and have a nice day. i expect a change of some sort in the system so us that got this can actually use it and it not be a useless hunk of garbage
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ID
#978785 Review #978785 is a subjective opinion of poster.
Product
Vanilla Mastercard Website
Reason of review
Damaged or defective
New Reviewer

Vanilla Mastercard Gift Card Review

I purchased a $200 gift card, it doesn't work no matter what I try. I've called customer service a few times, they have been rude and dismissive about my issue. It's not fair that I paid $200 to a company with nothing in return. I will never be buying any MasterCard products in the future. My friends and family feel the same way.
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ID
#964103 Review #964103 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective

CORRECT informatiomn doesn't match????

First, I've always had issues reloading MyVanillaDebitCard. It took several tries to get it to take my $$$. A little over a month ago, I called Customer Service because I had forgotten my password. I gave them my information and a woman promised to send me the link...
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ID
#963174 Review #963174 is a subjective opinion of poster.
Service
Vanilla Mastercard Customer Care
Cons
  • Customer service
  • No suitable resolution
Reason of review
Poor customer service
Loss
$16
Preferred solution
Full refund
New Reviewer

Vanilla Mastercard Gift Card Review

I was instructed to buy this very specific card by someone who was scamming me. My fault, i now see why they wanted this card. Its easy to get funds off for any ***-artist. This cards allows thieves to be able to steal from hard working people.Never again will i buy a one vanilla card for any reason. Its these cards that make it so much easier for people who want steal your money.
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ID
#957674 Review #957674 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Bad quality

Vanilla Mastercard - Customer Care Review

Just about every other time I use the card there is an issue. Then getting them on the phone Takes about an hour To speak with some one who does not understand or speak the English language. Most of the time the person says they are have technical problems And it...
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1 comment
#1239363

Thanks sounds like great advice.

I've heard a lot of bad things about this company.

Many people complaining about their service. People like this are just part of a no service money grab.

Trying to dup the public.

Seems like the government would put a stop to such practices.

People should raise their voices against

These companies that do business this way.

ID
#953253 Review #953253 is a subjective opinion of poster.
Service
Vanilla Mastercard Customer Care
Reason of review
Poor customer service

Vanilla Mastercard - Gift Card Review from Madison, Mississippi

Vanilla Mastercard - Gift Card Review from Madison, Mississippi
Vanilla Mastercard - Gift Card Review from Madison, Mississippi
Terrible experience, a friend of me bought a 100 gift card for me that happened nine month ago,I just open the seal today I found only 12 digit number for the credit card and the CCv number is missing, I talked with customer service on phone he told me the card was already used few months ago
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ID
#948822 Review #948822 is a subjective opinion of poster.
Location
Madison, Mississippi
Product
Vanilla Mastercard Gift Card
Reason of review
Bad quality

Vanilla Mastercard - Gift Card Review from Los Angeles, California

This company sucks.. i bought a 500$ vanillamastercard gift card, after purchase i checked the link showed me $500 balance today, two days later... INVALID CARD AND GOT DECLINED. Called the number provide by there website.. and they said card is not activated. Then she...
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1 comment
#1237322

Don't throw the card away! You need to register it online before using it (only found this out after similar experience to yours).

Beware though - if you don't use the card within a certain time frame (6 months I think), they star deducting 'charges' from it at the rate of £2 (probably $2 in the US) per month. Now that's the ***!!

ID
#938289 Review #938289 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

Vanilla Mastercard Gift Card Review

Don't EVER try to purchase anything online with the Vanilla MasterCard. This is the 3rd time where the transaction wouldn't go through. But the money is gone.
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ID
#932647 Review #932647 is a subjective opinion of poster.
Location
Masset, British Columbia
Product
Vanilla Mastercard Gift Card

Vanilla Card

My friend offered me a $150 vanilla card last year on my birthday and to this date I have not been able to use the funds in it. Their customer service is the worst ever, as they do not know anything about their products or they act as if they do not know and they are not helpful at all. This is the perfect scam: one buys a card to offer it as a present as it was my case, and when I called them to inquire as to why I cannot use the funds, they said the card is blocked and nobody has been able to unblock it until now. I feel sorry for my friend who lost 150$, and for the fact that I wasted so much time in calls and letters to their 'so called' compliance department, and customer service, as all they keep on saying is that they cannot do anything about it. If this is not highway robbery, what is it? If you value your wallet, please avoid the vanilla card at all cost. Disappointed customer
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ID
#932178 Review #932178 is a subjective opinion of poster.
Location
Brampton, Ontario
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

Ripped Off.

I purchased a Vanilla MasterCard to give to my daughter as a gift. I loaded $40.00 at the time of purchase. She tried to use the card and it was declined. I checked the online account link and it showed a debit for exactly $40.00 also immediately after I purchased it. OCX Enterprises? I called to resolve the issue with Vanilla and I was told that I have to go through their dispute process which takes about a month. Pissed Off! I am going to jump through whatever hoops are necessary to get my money back. It isn't the money as much as the aggravation.
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1 comment
#1228670

I had the same issue with a vanilla visa gift card. Activated it and then the next day there were two unauthorized transactions from OCX Enterprises that zeroed out the balance.

ID
#920623 Review #920623 is a subjective opinion of poster.
Location
Johnson City, New York
Product
Vanilla Mastercard Gift Card
Reason of review
Scammed
Loss
$40

Vanilla Mastercard Gift Card Review

This company is a piexe of *** waste of money!! They wont load my money on my card and now saying my pin isnt vaild or anything! They will not return my momey i DO NOT remmond this bs company. Too many issues they wont fix or no help even givin!
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ID
#920606 Review #920606 is a subjective opinion of poster.
Location
Edmonton, Alberta
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective
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