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Happened to me also, I bought $100 vanilla MasterCard in Xmas day 2016, it is now march after 3 phone calls a week and countless emails I have gotten no where. Please do not buy these cards and the stores that sell them should be taking responsibility also. I have sent...
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Company wrote 0 public responses to the review from Mar 09, 2017.
1.0
#1018636
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Not surprised! I'm glad you were treated politely. The same thing happened to us with $100 card. The reciept showed correct amount and with the matching card activated. Card would not work! MasterCard was soooo rude! Walmart ( where the card was purchased was also...
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Company wrote 0 public responses to the review from Mar 01, 2017.
#1015626
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I purchased a $500 card today at Wal Mart, I was told that the card was activated and ready to be used. I went to buy a small meal and the card was declined. I decided to call in to make sure it was activated. As I was looking for the number on the card I noticed that...
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Company wrote 0 public responses to the review from Feb 04, 2017.
Anonymous
Anonymous

*** you

#1002928
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We purchased cards for our employees and one of them did not work , it was quite embarrassing to have one of our employees coming back with an empty card ! It took so much time and trouble to try to resolve this. We were promised a replacement within 5-10 days and yet...
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Company wrote 0 public responses to the review from Feb 02, 2017.
I didn't like
  • Length of time to resolve
#1001701
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I received a Vanilla MasterCard as a gift from someone I work with...well over 6 months ago, of course I do not have a receipt, it was a gift. Low and behold went to use the card and it did not work. Called the service line several times and got hung up on before I...
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Company wrote 0 public responses to the review from Feb 01, 2017.
Anonymous
Frank Martinez

Had exactly the same problem.Company is a rip off totally.Frank Martinez NYC

1.0
I didn't like
  • Customer service
  • Length of time to resolve
  • That it didnt work
#1001101
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Like many people here I bought a package of 5-$20 cards to give as tips and gifts. I had one left over and decided to use it to get rid of carrying one more card. Not only did it not work - when we looked at the back of it, something'I'd never thought to do, it is...
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Company wrote 0 public responses to the review from Jan 26, 2017.
I didn't like
  • Long involved process to voice a complaint
#997794
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I received a vanilla gift card from my son and his family who live in Virginia. the card would not activate because the card number was invalid. my daughter in law went to the place she purchased and received a replacement card which was sent to me. I had to wait 7...
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Company wrote 0 public responses to the review from Jan 25, 2017.
#997205
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Vanilla Mastercard Gift Card Review

I went to use my $100 vanilla mc and the card was declined. I went online to look at balance and 2 transactions were completed with it somewhere in calgary where i have bever been. What a scam
Company wrote 0 public responses to the review from Jan 22, 2017.
1.6
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
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Value for money
Website
#995663
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Vanilla Mastercard Gift Card Review

What a scam.. every time I attempt to call at least 15 times now I get hung up on. Anytime I go online and enter my information it's tells me there is trouble with my card. I go back and try and call the phone number that there is given and I continue getting hung up on. Do not send this gift card, send them a check from your own bank account!
Company wrote 0 private or public responses to the review from Jan 09, 2017.
#988393
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This year I had received my card as a secret Santa gift. First of all I tried to use it, lo and behold, it does not work. Frustration soon led me to the phone number on the back of the card. One would guess customer service should help? Will it was in vane, the dismal...
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Company wrote 0 public responses to the review from Jan 09, 2017.
I didn't like
  • No suitable resolution
  • That it didnt work
#988276
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