Vanilla Mastercard
Reviews and Complaints
Vanilla Mastercard Gift Card Review
Vanilla Mastercard Gift Card Review from Ola, Arkansas
Vanilla Mastercard Gift Card Review
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Verified Reviewer | Newmarket, OntarioVery Unhappy!!!
I purchased a Vanilla MasterCard in the amount of $200.00 on Dec 1st,2015. My receipt states the activated amount to be $200.00 however when i tried to use it I was declined.
Calling customer service (which is a joke because although they are very polite they can't actually help you except to say the card doesn't work),really?!!! and they don't know why. I was told they would correct the problem within 7 days but 10 days later it still wouldn't work. Calling customer service again I was told they had issued a new card that was in the mail and I would receive it within 7-10 days meaning that I would have the card by the 21st of Dec (Which was already to late, I had purchased the card to buy my niece a Christmas present) but still no card arrived!
I called again on the 23rd and was informed that someone had put an incorrect postal code (zip Code) so it was returned to them (Guess it's hard for them to get 6 numbers right) again i was told it would take 7-10 days but now due to the Holiday season it would likely take even longer, so I waited until Jan 7th and still no card arrived. I again called customer service and they were shocked that it had not arrived so I was told they would have to cancel that card and send out another one which would of course be expedited, but somehow would still take 7-10 days?
It is now Jan 20th almost 2 months from the date of purchase and still I have not received the new card. I was surprised that I never once received a call from them to either apologise or to at least let me know what was going on, I have to keep calling them, but then again they already have my money so what do they care!!!
- Length of time to resolve
- Lack of responce
Preferred solution: Deliver product or service ordered
Scam - don't buy
Preferred solution: Full refund
Card accoubt invalid
After getting the card at Walmart was told it was active at that time...
It wasnt, tried to use the card online to pay for a monthly service plan...
called the vendor an was told there wasnt any account available
that's just plain crazy, for I had just loaded the card at the time of purchase...
after three hours on the phone the account was located
be warned about this service, there is a 50 cent service charge for each transaction you make using this card. plus if you withdraw cash from an ATM on top of that bank fee this card will charge you in addition a one dollar fee for the withdrawal
I got this card because at the time of purchase I was told there were no got cha fees added for using this card at Walmart...
Another way to get your money from you even before you have access to it...Bummer
Not working
- Icecream cone
- That it didnt work
Preferred solution: Full refund
Victim of fraud
I received a Vanilla Master Card as a Christmas gift and have been saving it until now. The person who gave it to me purchased it on December 10.
Card did not work when I went to use it, even though sales associate tried several times. Upon getting home, I called the 1-800 number only to be told that apparently someone used the full $200 back in January 2016. I will fill out the dispute form they said they will send me, but they did say it could take 60 days to resolve.
WHAT CHOICE DO I HAVE??? I will not ever buy one of these cards and will tell anyone I know not to either.
Preferred solution: Deliver product or service ordered
IT WONT LET ME BUY STUFF ONLINE
Would never use again
- Policy of money deducted
Preferred solution: Full refund
Resolved: Vanilla Mastercard - Gift Card Review from Ryley, Alberta
I'm so upset. Tried to use my brand new Vanilla prepaid MasterCard today.
The declined it. Impossible, I thought. I called and they show a bunch of purchases from Georgia (coincidentally where the office is that I have to send my dispute form) as well as Georgia and Connecticut. By the way, I am in Alberta, CANADA.
I now have to fill out a form, send it to USA and wait up to 60 days to see IF I get my money back. What a scam. This was a gift from my sister.
SOMETHING is clearly crooked with this system.
Cindy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Trussville, AlabamaVanilla master card, oh brother!
My vanilla mastercard 'gift' card didn't work most of the time. I went online and then
called to inquire and got duped into ordering a new card for $5.95!
It didn't work either!
Customer service at this company lied and said I wouldn't be charged this fee,
turns out, I wa...
My "bank" doesn't have ANYTHING to do with it!
Furthermore, while trying to find out why the card left me holding the bag several times, I went to the vanillamastercard page where I was duped into requesting a new card, only to find out AFTER doing so that a $5.95 deduction would be made.
My call to 1-80*-680-**** explaining that I did not need a new card and that I just wanted to know why my card was declined, several times, got an answer that the receptionists supervisor was "right here" and that the "$5.95" new card fee would not be charged..you guessed it, they DID bilk me anyway.
What a hassle of a "gift".
- Little
- Lies
Preferred solution: Full refund
Vanilla Mastercard Gift Card Review from Toronto, Ontario
SCAM!
- Scam
Preferred solution: Full refund
Vanilla Mastercard Fraud
- Rip off
Preferred solution: Full refund
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Absolute *** never will buy gift cards again! This is allowed to happen in the United States!