Vanilla Mastercard Gift Card Review from Ola, Arkansas

I have two 200.00 Vanilla Mastercard gift cards that I cannot use because they come up as not activated even though $6.88 activation was paid for at the time the online purchase was made at Wal-Mart.com. Wal-Mart gave me a phone number to call for further assistance to no avail. These cards were a waste of $413.76 because there's apparently no way to get them activated with them having been a gift. This is a SCAM. I RECOMMEND THEM TO NO ONE. THIS IS ABSOLUTELY RIDICULOUS.
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1 comment
#1818802

Absolute *** never will buy gift cards again! This is allowed to happen in the United States!

ID
#901942 Review #901942 is a subjective opinion of poster.
Location
Ola, Arkansas
Product
Vanilla Mastercard Gift Card
Reason of review
Order processing issue

Scam - don't buy

I received this Vanilla MC as a birthday present. I tried to use it after a month and was declined. Apparently somone used the card a week before. Since I am not an isolated case, I think this is an issue with the company that issues these cards. I called their customer support line and they sent em a lot of forms to fill and they were planning to go after Shoppers Drug Mart which would be a totally waste of time, in my optinon. The fraud happens at their end not at Shoppers. Stay away!
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ID
#888354 Review #888354 is a subjective opinion of poster.
Location
Mississauga, Ontario
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment
Loss
$100
Preferred solution
Full refund

Card accoubt invalid

After getting the card at Walmart was told it was active at that time... It wasnt, tried to use the card online to pay for a monthly service plan... called the vendor an was told there wasnt any account available that's just plain crazy, for I had just loaded the card...
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ID
#873550 Review #873550 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Product
Vanilla Mastercard Prepaid Card
Reason of review
Pricing issue

Vanilla Mastercard Invalid Postal Code

So I went onto the Vanilla Mastercard Website and tried activating my card because it is telling me, so I went in and typed my Postal Code in different ways but it still doesn't work. I checked online if anyone else had the problem and apparently everyone is having the same problem. I hope they fix this problem on their website because it is BS. There's no way to use the card unless it is Activated and the only way to Activate it is to add your Postal Code, But the website itself is broken. This is ridiculous because I went back to the store where I bought it from and wouldn't let me get a Refund.
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2 comments
#1193060

Not to sure if you fixed your problem, I had the same one.

I went to VanillaPrepaid.com (web address is in fine print on back of the card) postal code registration works just fine.

#1176565

It happen to me too this is BS they've should fix the website or else

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ID
#860353 Review #860353 is a subjective opinion of poster.
Location
Oakville, Ontario
Service
Vanilla Mastercard Prepaid Card Activation

Not working

i was buying something online and it said it was declined so i called the people and something happened where my phone said this number is unavailable or something like unavailable the website said to check if everything was right and it was all right! i went to the website and it said to put your postal code in and stuff and i did everything the vanillaprepaid thing said but i went back to see if it worked and it didnt! so now im gonna return it for a different prepaid mastercard and ya i have no more to say now so so so so so so
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1 comment
#1169126

Never mind!!!! I wrote that^^^ lol it ended up working!!!! There's a tax that I didn't know about and I had to take 6 bucks out of my products and it worked!!!!

ID
#860328 Review #860328 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Pros
  • Icecream cone
Cons
  • That it didnt work
Reason of review
decline card
Loss
$100
Preferred solution
Full refund

IT WONT LET ME BUY STUFF ONLINE

I was trying to buy spotify premium. Yet for some reason, it didnt work. It says that the card holder is having a bad day. Also, Prior to this, i was trying to put my postal code to register my card earlier. But it didnt work because you switched websites. Pls take down the old website if this happens. i need a few more words so this is honestly all just spam and random stuff just to reach the 100 word limit. so how was ur day? probs better then the one im having because of this dahm prepaid card. erm... so life is good i guess.
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ID
#858999 Review #858999 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

Vanilla Mastercard service Was OK but slow

I purchased a Vanilla MasterCard from Walmart and it did not work. I went back to Walmart and manager told they cannot help me and I must deal with the Vanilla MasterCard customer service. I called the 800 number on the back of the card and they asked me to email copy...
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ID
#856300 Review #856300 is a subjective opinion of poster.
Service
Vanilla Mastercard Customer Care
Pros
  • Very good
Cons
  • Customer service
  • Length of time to resolve
Reason of review
Good customer service

Victim of fraud

I received a Vanilla Master Card as a Christmas gift and have been saving it until now. The person who gave it to me purchased it on December 10. Card did not work when I went to use it, even though sales associate tried several times. Upon getting home, I called...
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1 comment
#1172107

I received a $100 card for my birthday,purchased at Walmart on May 25, and was given the card May 31. When I went to use it yesterday, it didn't work.

Upon calling the 1-800 number, I was told it was spent at Walmart on May 30, prior to my receiving it. There is also no 3 digit number on the back to enable me to check the balance online. This is very upsetting, as my Mom purchased this and she is a senior, and this is a lot of money for her.

I don't know how it can be used by someone if it is still sealed in the original package. I will NEVER buy these gift cards, and will advise a one I know the same!!

ID
#847884 Review #847884 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
FRAUD
Loss
$200
Preferred solution
Deliver product or service ordered

Would never use again

Ridiculous that card starts charging you if you don't use it right away. It was purchased for me as a gift, doesn't expire until September of this year and I was saving it/forgot about it. Poor customer service to start deducting money from it. What's the point of buying it for someone? I'd rather just give cash that won't have charges! Very disappointed. Ridiculous that card starts charging you if you don't use it right away. It was purchased for me as a gift, doesn't expire until September of this year and I was saving it/forgot about it. Poor customer service to start deducting money from it. What's the point of buying it for someone? I'd rather just give cash that won't have charges! Very disappointed.
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ID
#845859 Review #845859 is a subjective opinion of poster.
Location
Aurora, Ontario
Product
Vanilla Mastercard Gift Card
Cons
  • Policy of money deducted
Reason of review
Problems with payment
Loss
$25
Preferred solution
Full refund

Vanilla Mastercard Gift Card Review from Toronto, Ontario

I purchased a vanilla MasterCard gift card for $200 a week ago. I tried to use it after, and nothing but decline occurred. I call the service agents and they tell me to email incomm, I emailed incomm, waited 3 days like I was asked, then, what do you know? They supposedly didn't receive it even though delivery was successful on my behalf. Don't buy any of these, the company is a scammer and commits fraud on a regular basis. Oh, that reminds me, time to report them!
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ID
#838164 Review #838164 is a subjective opinion of poster.
Location
Toronto, Ontario
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

Terrible customer/website service DO NOT PURCHASE THESE CARDS

This has to be the worst gift card you can ever purchase. The website does not allow you to register or see balance. Phone customer service is even worse if you actually get to talk to someone never ever again will I purchase Vanilla anything, there services simply put suck. From the minute you purchase the card you have charges on it that you didn't make. Walmart gift cards are superior to these and never had a problem. Do no buy these cards unless you want to deal with a headache every time you use it like being declined. Terrible Terrible service.
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ID
#829844 Review #829844 is a subjective opinion of poster.
Location
Appleton, Wisconsin
Product
Vanilla Mastercard Website
Cons
  • Customer service
  • Rip off
Reason of review
Poor customer service

Dont use MasterCard. Use VISA VANILLA

I bought this $80 card for my daughter that is in basic training. I tried to setup her account online but their site would not complete the registration, it just went greyed out and sat there. I tried again on another computer and same result. I called the number on...
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ID
#824661 Review #824661 is a subjective opinion of poster.
Location
Tempe, Arizona
Product
Vanilla Mastercard Website
Cons
  • No suitable resolution
Reason of review
Bad quality
Loss
$80
Preferred solution
Full refund

SCAM!

I purchased the card for $200 on Feb 20 for my boyfriends birthday which is on Feb 24. I gave him the card after his birthday. He didnt use the card until MArch and when he tried to use the card at 2 different locations the card didnt work. When I called customer service to ask why the card isnt working, they told me that there was already $196 dollar purchase made on the card on Feb 23. I told them it doesnt make any sense, I didnt even give my boyfriend the card yet, it was in my apartment and how can it even be used?? the lady had no idea told me to email customer service to dispute and I have not gotten this issue resolved. I wish i did some research before purchasing the card, never realized that prepaid cards can be a scam.
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1 comment
#1152302

this card is absolutely terrible, i have attempted to make purchases on several sites, and have been declined every time i have attempted it. it does not pop up as a valid format for the sites, and will not go through as a transaction.

ID
#822684 Review #822684 is a subjective opinion of poster.
Location
Brampton, Ontario
Product
Vanilla Mastercard Gift Card
Cons
  • Scam
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund

Vanilla Mastercard Gift Card Review

Never order from this company. And dont order any of their cards through walmart. They will send one that doesnt work and neither places will resolve the issue or refund you. They will make you dispute it with your financial institution. Horrible customer service!
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ID
#820592 Review #820592 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Product
Vanilla Mastercard Gift Card
Reason of review
Poor customer service

Vanilla Mastercard Review

That is a crazy card. I hate it.
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ID
#817418 Review #817418 is a subjective opinion of poster.
Location
Spokane, Washington
Reason of review
Bad quality
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