Vanilla Mastercard Review

Have been waiting 3months for my replacement cards. Constantly being told that they are in the mail, but they cannot disclose whether someone claimed my replacement cards. Wondering why anyone would be able to activate them without reference number
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ID
#814721 Review #814721 is a subjective opinion of poster.
Location
Calgary, Alberta
Cons
  • Never recieved my replacement cards in the mail
Reason of review
Problem with delivery

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Verified Reviewer
New Reviewer

Vanilla master card, oh brother!

Update by user Mar 21, 2016

My vanilla mastercard 'gift' card didn't work most of the time. I went online and then

called to inquire and got duped into ordering a new card for $5.95!

It didn't work either!

Customer service at this company lied and said I wouldn't be charged this fee,

turns out, I wa...

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ID
#813327 Review #813327 is a subjective opinion of poster.
Location
Trussville, Alabama
Product
Vanilla Mastercard Gift Card
Pros
  • Little
Cons
  • Lies
Reason of review
Not as described/ advertised
Loss
$6
Preferred solution
Full refund

Want my money back

Purchased MC gift card in Nov. 2015; card lost in mail; contacted Vanilla and was able to talk to someone who took my info.; gave me a reference number to include with copy of receipt and util. bill; this was to be emailed by me to Premium_fax@***.com; got an immediate response and was told to wait 3-5 days for review and action; have not received anything since; tried to follow up today with no success. Don't know what to do next. Yes, I'm pissed.
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ID
#813084 Review #813084 is a subjective opinion of poster.
Location
Kerrville, Texas
Product
Vanilla Mastercard Gift Card
Reason of review
Problem with delivery

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New Reviewer

Did some spring cleaning before activating, bad idea

Bought it Feb 29th at a Shell, cashier didn't active properly. Didn't need to use it right away, but when i did get around to using it, the money is not there. Apparently i need a receipt, even though i threw it out. I have a bank statement the day of, that says i spent the money at the place of purchase and day of purchase, still to no avail. Only alternative is to get an electronic funds journal from the store itself. hopefully the cashier will try to help more then the call center did.
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ID
#807385 Review #807385 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Product
Vanilla Mastercard Gift Card
Cons
  • Registration process
  • Customer service
  • Rip off
Reason of review
Poor customer service
Loss
$29
Preferred solution
Full refund

Vanilla Mastercard Fraud

I purchased a Vanilla Mastercard for $100 only to find out when I got home to register it online that it already had a fraudulent charge on it the moment it got loaded with the cash. The charge was for FM INC. I called customer service and they informed me that several of their cards had been compromised due to an "inside job" and that they have seen this before. It will take 60 days to get my money back, if I ever do. I have heard others still fighting after 6 months. If you have the same issue with fraud charges from FM Inc, please post. Do not buy these cards!!! They have been compromised!
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1 comment
#1123729

That is so wierd i just purchased the cards i have one transaction on everycard with the same fm inc and they took it all. What should i do?

ID
#803582 Review #803582 is a subjective opinion of poster.
Location
West Plains, Missouri
Product
Vanilla Mastercard Gift Card
Cons
  • Rip off
Reason of review
Fraud
Loss
$100
Preferred solution
Full refund

Mastercard Vanilla is a Scam?

I've been trying to register my card to use it online for over two weeks, i called them the first 2 days i got hanged up but after several times that i tried to contact them i finaly talked with someone to tell them that i keep getting the registatrion error even thou i have my Security Insurance number and other personal information. They state that there is nothing they can do, its such a scam that they don't let you use the money online might as well burn $50 next time and i almost got the $100. What a joke.
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ID
#801462 Review #801462 is a subjective opinion of poster.
Location
Toronto, Ontario
Cons
  • Customer service
  • Registration process
Reason of review
Poor customer service
Loss
$50

Other Product Review

This is a scam. I put 50.00. And lost it. I could never activate card. Shame on you walmart for selling this ***
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ID
#798599 Review #798599 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Reason of review
Pricing issue

Vanilla Mastercard - Gift Card Review from Depue, Illinois

Sucks sucks sucks. All I got to say is do not buy these cards!!!!! They don't let you activate these *** online, God knows I tried and all it says is that my info doesn't match when I never even had any info on that *** card I was barely trying to register it and then after trying so much it tells me my card is inactive and you basically loose all the money you pay for the *** thing. Bogus as ***
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ID
#796502 Review #796502 is a subjective opinion of poster.
Location
Depue, Illinois
Product
Vanilla Mastercard Gift Card
Reason of review
Poor customer service
New Reviewer

SHOPPERS DRUG MART MAKING THEIR OWN RULES

I went to purchase 3 $200 Vanilla Master Cards with cash on Sat.Feb.13 2016 and the supervisor (SAHAR) at store #0848/( phone 416 225 ****)SHOPPERS DRUG MART 5576 Young St NORTH 24 hr store. said i could only buy 1 due to fraud. So where was the sign saying that ??? what about all the other pre paid cards (is there a max on them too / (Groceries) , may be there is a holiday and i want to purchase more than 1.Should we all max out at 200 $ when purchasing food etc.??? May be PrePaid MasterCard should take their business else where if this is the case.I walked to the next shoppers on young st in the freezing cold -20 C and had no problems there.I have never had any problems in any other store when purchasing these cards in volume paying cash.This Shoppers Drug Mart should be investigated. I will be contacting MasterCard by phone (Receipts Available). Consumer affairs will also be contacted next. THIS IS BAD BUSINESS.
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1 comment
#1111810

Yeah last night was cold, I was walking home with gloves on and my hands were so freezing that I could not feel a thing. Could not feel the keys in my pocket even, and I had gloves on. It was minus 23.

ID
#789884 Review #789884 is a subjective opinion of poster.
Location
Toronto, Ontario
Pros
  • Very good
Cons
  • Shoppers attaching the word fraud to vanilla mastercard
Reason of review
Not as described/ advertised

VANILLA MASTERCARD RIP OFF

I was given a gift card at work from a co worker whom I may never see again. I tried to use the card a couple of months after receiving it and it would not work. After getting the run around from menu's on the 800 number and on line, I connected with a representative who said I needed a receipt which I did not get with the GIFT. I will try and get in touch with the gift giver but chances of them having the receipt is slim. Isn't technology great for some. Pretty clever way for Vanilla MasterCard to rip off people. Thanks MC, I'll NEVER DO BUSINESS WITH YOU and will advocate your demise. Avoid this scam at all costs!
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1 comment
#1139534

I was given the run-around, also. I had my receipt.

They had me email the receipt and copy of driver license. They said the money was put back on the card and activated. When I tried to use the card, it was declined. The $50 was taken off the minute they supposedly "put it back on".

They are having me do a "dispute" which they said could take up to 6 months.

Sorry, but I doubt a receipt will help! Tee from Tulsa

ID
#785183 Review #785183 is a subjective opinion of poster.
Location
Poughkeepsie, New York
Product
Vanilla Mastercard Gift Card
Cons
  • Rip off
Reason of review
Bad quality

Vanilla Mastercard Review

YES, I was in the hospital, when fraudulent charges were made on my card. I used it once at a gas station. Sent them proof, and they refuse to replace. They are crooks using Mastercard Logo
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ID
#781724 Review #781724 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Reason of review
Poor customer service

DO NOT EVER PURCHASE A VANILLA PREPAID GIFT CARD!

Received the Vanilla Prepaid Mastercard for $50 card as a gift 2015. One way Vanilla Steals your money is that your purchase must be for the exact amount you have on the card, or the card will not go through. So, for a $50 card, your balance a the store is $55, the...
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1 comment
#1104469

YES, I was in the hospital, when fraudulent charges were made on my card. I used it once at a gas station.

Sent them proof, and they refuse to replace. CROOKS USING MASTERCARD LOGO STEALING YOUR MONEY.

ID
#776017 Review #776017 is a subjective opinion of poster.
Location
March Air Force Base, California
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment

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Verified Reviewer
New Reviewer

Very Unhappy!!!

Vanilla Mastercard - Very Unhappy!!!
I purchased a Vanilla MasterCard in the amount of $200.00 on Dec 1st,2015. My receipt states the activated amount to be $200.00 however when i tried to use it I was declined. Calling customer service (which is a joke because although they are very polite they can't...
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ID
#774667 Review #774667 is a subjective opinion of poster.
Location
Newmarket, Ontario
Product
Vanilla Mastercard Gift Card
Cons
  • Length of time to resolve
  • Lack of responce
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

Vanilla Mastercard Gift Card Review

I would not recomend this *** to anyone.....do not get its a scam any gift card is *** and steals ur money legally ... Mastercard are 3 world help and no results when they steal ur money and call for help keep it dont exspect me to buy nothing from this company or advise anyone i knw
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ID
#768199 Review #768199 is a subjective opinion of poster.
Location
Pleasant Valley, Missouri
Product
Vanilla Mastercard Gift Card
Reason of review
Bad quality

Vanilla credit gift cards

Have no idea what happened between June and December 2015. I purchased 4 cards in June for $2000 to use on a trip. Had no trouble what so ever with those cards. I figured they were safe and bought them for grandchildren for Christmas. They have had nothing but...
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ID
#768131 Review #768131 is a subjective opinion of poster.
Location
Dunkirk, New York
Product
Vanilla Mastercard Gift Card
Reason of review
Bad quality
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