Unclaimed
Vanilla Mastercard
Reviews and Complaints
5.2K
CLAIMED LOSSES
163
TOTAL REVIEWS
70.5K
PAGE VIEWS
1
ISSUE RESOLVED
Contact Information
There are no contacts for Vanilla Mastercard yet.
Vanilla Mastercard Reviews
New Reviewer
Lost card/replacement
I called on January 8 2019 to report a stolen/lost card. I was given the case# 113****. on January 10th I sent the requested receipt and copy of my utility bill. I sent the information to Premium_fax@***.com. I have not heard one word back and when I called to follow up I have been given a run a round.
ID
Cons
- No reply and runaround
- No suitable resolution
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
New Reviewer
Does not work
Tried to use card and did not work
ID
Location
Belle River, Ontario
New Reviewer
Horrible, incompatible with my online purchases. A complete and total waist of time
I am trying to accomplish a simple task one would think... Upgrade an account on an online game. simple enough used one of these silly cards last month on it, struggled but finally did it. So now I get more of these cards as gifts and try the same exact things as before and nothing works... I get advice like try switching browsers, go inprivate and try, and on and on try searching for a solution on google and you get the run around asking if your trying to use it in a salon ? get real here... in short I really hope something changes soon because if times money you owe a lot of FREE gift cards to many people that have had to suffer because of this silly garbage you sell... get your *** together ***
ID
Location
Armstrong, British Columbia
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
So much for my gift card!
I got a $50 gift card from on of my students and I can't use it! The website said there is an issue with my card and to call customer service but of course there is no one to talk to at customer service. This is the worst scam and so awkward to tell the parent who gave it to me!
ID
Location
Cashiers, North Carolina
Reason of review
Damaged or defective
New Reviewer
Lousey will never use again
my card had been compromised at store i called immediately, after almost a week they send me a packet for dispitue it dont work so i called on 12/17. was told there was no way to speed it up so they would send me package to fill out.This is terrible when i am disabled living on a ss check i buy 2 gift cards for christmas presents and will have neiter cards or money for grandsons christmas. I used to like and trust mc but not anymore Thank you Charles E Ehrhart
ID
Location
Lima, Ohio
Cons
- Pretty much the entire process of wasting money and time
- Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Inactivation
Bought a 200 dollar Vanilla prepaid mastercard at Walmart they charged me 6 dollars and 50 cents to activate the card but when I tried to purchase something it always came back as declined. So I went back to Walmart for a refund or another card, they refused to take the card back and told me to call this 1800 number and speak with someone at mastercard. Now Mastercard was pretty *** they told me to file a case where I had to photocopy the front and back of card and mail it in along with the receipt of where I purchased it from in order to get a refund which could take weeks if ever. Now what kind of *** is that? WalMart and Mastercard should be sued and held accountable for stealing my money. So I either get my refund or another that works or I go back to Walmart and take 206 dollars of goods. The choice is yours Fuckers!!!!
1 comment
ID
Location
Pembroke, Ontario
Reason of review
Return, Exchange or Cancellation Policy
Loss
$206
New Reviewer
Card does not work at all.
I had recently bought a prepaid mastercard, when I got home I tried to go check to see if it was activated (vanillaprepaid.com) and it was declined. Nothing strange there. I waited a few more hours, and tried again. Declined. Hmm, I thought, I'll wait a few more hours....
View full review
ID
Location
Edmonton, Alberta
Pros
- When the card works
Cons
- When the card does not work and i waste money
Reason of review
Problems with payment
Loss
$55
Preferred solution
Full refund
New Reviewer
Unable to contact and do business with Vanilla.com
Update by user Nov 09, 2018
Vanilla MasterCard eventually responded to my inquiries and gave me the $69 payout that I had coming. I became pissed off because of Vanilla's unreasonably long avoidance of the matter and not advising me of what was going on. After sending more than one angry...
ID
Location
Greenfield, Wisconsin
Cons
- Inability to contact customer service
Reason of review
Poor customer service
Loss
$69
Preferred solution
Deliver product or service ordered
Hummm
Ouiii ont ce fait tous pirate par des po de coeurs , cest degueulase!!
ID
Location
Montreal, Quebec
New Reviewer
Fraud department. I get why they do it, but I personally called and told them the purchases were mine.
Furthermore, provided documentation of my ID, card, and even SS card. A week later, after receiving all this, it’s still locked! I’m nowhere near my limit.
Cust svc reps all say they see everything is verified. What the ***