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WORST

1.0
Details
I log in to my card and it says "Activated:5.16pm on 11/6/2019" but I still can purchase anything online and 45 min had already passed and. It say assign a postal code to enable online purchase but still no results.
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ID
#1701590 Review #1701590 is a subjective opinion of poster.
Location
Montreal, Quebec

Hotel deposits not put back on card

1.3
Details
I used card for two depoits at western village inn and casino reno each deosit $50 for total of $100 hotel released deposits couple weeks ago how do i get my money back
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ID
#1700623 Review #1700623 is a subjective opinion of poster.
Pros
  • Security of putting only as much money as i want
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Disrespectful customer service

1.0
Details
Your customer service sucks, unprofessional and careless!!! Myvanilla prepaid card was stolen and when I called to get help and they hung up on me twice!! Don't rely on this people with your money. Just lost my money
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ID
#1685167 Review #1685167 is a subjective opinion of poster.
Cons
  • Customer service is useless
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Disrespectful customer service

1.0
Details
Your customer service sucks, unprofessional and careless!!! Myvanilla prepaid card was stolen and when I called to get help and they hung up on me twice!! Don't rely on this people with your money. Just lost so much money
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ID
#1685165 Review #1685165 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

Reurning Merchandise POS

1.8
Details
I returned $45 worth of makeup to the CVS I bought them from i.e.-Merchandise returned to Point Of Sale only to be told by Vanilla that I WOULD HAVE TO WAIT 5-7 BUSINESS DAYS TO HAVE IT ADDED BSCK TO MY BALANCE. WHY???IT'S NOT AS IF THERE WAS A DISPUTE WITH CVS THEY HAD THE RECEIPT AND HAD RECEIVED THE MERCHANDISE BACK AND ACKNOWLEDGED IT. NOW I CAN UNDERSTAND IF IT'S A DISPUTE OR AN ONLINE PURCHASE WHERE THERE'S NO VERIFIABLE MER HANDISE. VANILLA BETTER HAVE MY MONEY ON MY ACCOUNT BY 8AM CST OR I'LL CUT THEIR CARD UP & THAT WILL SOLVE THAT PROBLEM. MELISSA A. O'SULLIVAN
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ID
#1679208 Review #1679208 is a subjective opinion of poster.
Location
Dallas, Texas

Having to wait 7 days after returns for credit

I returned $44 worth of merchandise against my vanilla card yesterday and they are now refusing to credit ny accoubt for 5-7 days. That is the koonly money ii hhad for food now .me & my dogs will go o hungry because ipof them. Melissa A. O'Sullivan
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ID
#1678488 Review #1678488 is a subjective opinion of poster.
Cons
  • Waiting too long to be credited a return that was our food money
  • Just bad
Reason of review
Return, Exchange or Cancellation Policy
Loss
$44
Preferred solution
Just lost my refund to my account!!!

Questions

Hi I purchased a 25 dollar prepaid Master card vanilla gift card can I do a contact less payment with that card (nfc)
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ID
#1678377 Review #1678377 is a subjective opinion of poster.
Location
Edmonton, Alberta

Rip off at Walmart

I purchased over $1500 worth of gift cards for Christmas 2018 and I STILL do not have cards that work. I went back to the Walmart I purchased them from and they gave me the email address to send a picture of everyone of the cards and the receipt to them and supposedly they activated them all. But they still do not work. I've tried emailing the address again and they do not answer. I've tried to get online to the "check your balance" and it will never come up - it's always check back later. I will NEVER purchase gift cards again and I want everyone to know Walmart does not stand behind their product sold AND Vanilla gift cards are a rip-off.
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ID
#1673650 Review #1673650 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • Phone will not go through
  • Card will not work
  • Stie does not come up
Reason of review
Access/ activation issues
Loss
$1504
Preferred solution
Full refund

This company STEALS your money!

1.0
Details
I went to Walmart to buy a OneVanilla prepaid Mastercard so I could order an item online. I paid IN CASH $50. I got home 5 minutes later, registered the zip code for online shopping (as OneVanilla requires) and went to purchase item immediately. (It was now only 15 minutes since I purchased OneVanilla master card at Walmart.) I entered my vanilla cc# at the checkout page, and it was declined, saying not enough funds. I called OneVanilla, spoke with someone in another country who barley speaks English, who told me that my cc# was used by someone at a Sam's Club Store in Bentonville, Arizona and, I live in Ohio! My money was gone, and the only thing OneVanilla Mastercard said they could do was to file a complaint, fill out paperwork online that they would send (it's been 48 hours, still have not received that e-mail!) and in 90 day, yes 90 DAYS I will have to wait for them to investigate and get my money back!!! This is SO wrong on so many levels, I will NEVER do business with OneVanilla again!
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ID
#1672593 Review #1672593 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Cons
  • Stole my money
Reason of review
Stole my money!
Loss
$50
Preferred solution
Full refund

No online purchases they took my money

1.0
Details
My card was activated not registered. I made a couple of purches online and money taken out. If there is no online purchases why money taken out. Declined cost i understand where is the rest of my money.
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ID
#1671084 Review #1671084 is a subjective opinion of poster.
Location
Lake Charles, Louisiana
Product
Vanilla Mastercard Prepaid Card
1.0
Details
Update by user Oct 01, 2019

"The MyVanilla Prepaid MasterCard® is issued by Peoples Trust Company pursuant to licence by MasterCard International Incorporated. “MasterCard” and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated." BBB will be notified...

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ID
#1669140 Review #1669140 is a subjective opinion of poster.
Service
Vanilla Mastercard Customer Care
Cons
  • No contact email in website
  • Lie to you and do not honor their products
  • Registration process
Reason of review
Poor customer service
Loss
$220
Preferred solution
Delivery of card immediately and a credit for my trouble

Any complaint about Vanilla card

1.0
Details
kindly share the problem here .
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ID
#1662707 Review #1662707 is a subjective opinion of poster.
Location
Regina, Saskatchewan
Reason of review
Bad quality

SECURITIES FRAUD

1.0
Details
these reviews go back almost 4years and not 1 single dispute has ever been resolved. the stores selling these gift cards should be held liable and accountable. i lost the remaining 20$ on a 100$ gift card. my daughters used theirs right away and had no such losses. this company is scamming select cards and the people that are employed at the customer service center are the ones doing it. i can prove it and working on it. you wont get any money refunded. its a scam. they should pray i dont find the actual address of where they work. call the attorney general in your state make complaint. this is four years of theft.why is vanilla cards still n shelves of stores?
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ID
#1649100 Review #1649100 is a subjective opinion of poster.
Service
Vanilla Mastercard Customer Care
Cons
  • Lie to you and do not honor their products
Reason of review
Poor customer service
Loss
$20
1.0
Details
On 8/6/19 I purchased a one vanilla prepaid card and put $50 on it. I tried to pay a bill and the card kept getting declined. I called the company and was told that since the bill was a recurring bill I could not use the card. I told them I wanted a refund and was told...
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ID
#1641397 Review #1641397 is a subjective opinion of poster.
Location
Weatherford, Texas
Product
Vanilla Mastercard Gift Card
1.0
Details
I have a reloadable mastercard. I went to Circle K to and purchase a voucher in the amount of $360.00 to put on my prepaid card to pay a bill. I wasn't able to successfully add the pin to my card so I called my vanillas customer support and explained my issue. They...
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ID
#1637380 Review #1637380 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Cons
  • No suitable resolution
  • Lack of responce
  • Inability to contact customer service
Reason of review
Poor customer service
Loss
$360
Preferred solution
Deliver product or service ordered