Vanilla Mastercard Reviews

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New Reviewer

Lost card/replacement

I called on January 8 2019 to report a stolen/lost card. I was given the case# 113****. on January 10th I sent the requested receipt and copy of my utility bill. I sent the information to Premium_fax@***.com. I have not heard one word back and when I called to follow up I have been given a run a round.
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ID
#1452312 Review #1452312 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • No suitable resolution
  • No reply and runaround
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
New Reviewer

Does not work

Tried to use card and did not work
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ID
#1444882 Review #1444882 is a subjective opinion of poster.
Location
Belle River, Ontario
New Reviewer

Horrible, incompatible with my online purchases. A complete and total waist of time

I am trying to accomplish a simple task one would think... Upgrade an account on an online game. simple enough used one of these silly cards last month on it, struggled but finally did it. So now I get more of these cards as gifts and try the same exact things as before and nothing works... I get advice like try switching browsers, go inprivate and try, and on and on try searching for a solution on google and you get the run around asking if your trying to use it in a salon ? get real here... in short I really hope something changes soon because if times money you owe a lot of FREE gift cards to many people that have had to suffer because of this silly garbage you sell... get your *** together ***
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ID
#1433205 Review #1433205 is a subjective opinion of poster.
Location
Armstrong, British Columbia
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

So much for my gift card!

I got a $50 gift card from on of my students and I can't use it! The website said there is an issue with my card and to call customer service but of course there is no one to talk to at customer service. This is the worst scam and so awkward to tell the parent who gave it to me!
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ID
#1430576 Review #1430576 is a subjective opinion of poster.
Location
Cashiers, North Carolina
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective
New Reviewer

Lousey will never use again

my card had been compromised at store i called immediately, after almost a week they send me a packet for dispitue it dont work so i called on 12/17. was told there was no way to speed it up so they would send me package to fill out.This is terrible when i am disabled living on a ss check i buy 2 gift cards for christmas presents and will have neiter cards or money for grandsons christmas. I used to like and trust mc but not anymore Thank you Charles E Ehrhart
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ID
#1425891 Review #1425891 is a subjective opinion of poster.
Location
Lima, Ohio
Cons
  • Customer service
  • Pretty much the entire process of wasting money and time
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Inactivation

Bought a 200 dollar Vanilla prepaid mastercard at Walmart they charged me 6 dollars and 50 cents to activate the card but when I tried to purchase something it always came back as declined. So I went back to Walmart for a refund or another card, they refused to take the card back and told me to call this 1800 number and speak with someone at mastercard. Now Mastercard was pretty *** they told me to file a case where I had to photocopy the front and back of card and mail it in along with the receipt of where I purchased it from in order to get a refund which could take weeks if ever. Now what kind of *** is that? WalMart and Mastercard should be sued and held accountable for stealing my money. So I either get my refund or another that works or I go back to Walmart and take 206 dollars of goods. The choice is yours Fuckers!!!!
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1 comment
#1621597

Fraud department. I get why they do it, but I personally called and told them the purchases were mine.

Furthermore, provided documentation of my ID, card, and even SS card. A week later, after receiving all this, it’s still locked! I’m nowhere near my limit.

Cust svc reps all say they see everything is verified. What the ***

ID
#1405783 Review #1405783 is a subjective opinion of poster.
Location
Pembroke, Ontario
Product
Vanilla Mastercard Prepaid Card
Reason of review
Return, Exchange or Cancellation Policy
Loss
$206
New Reviewer
I had recently bought a prepaid mastercard, when I got home I tried to go check to see if it was activated (vanillaprepaid.com) and it was declined. Nothing strange there. I waited a few more hours, and tried again. Declined. Hmm, I thought, I'll wait a few more hours....
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ID
#1391628 Review #1391628 is a subjective opinion of poster.
Location
Edmonton, Alberta
Service
Vanilla Mastercard Prepaid Card Activation
Pros
  • When the card works
Cons
  • When the card does not work and i waste money
Reason of review
Problems with payment
Loss
$55
Preferred solution
Full refund
New Reviewer
Update by user Nov 09, 2018

Vanilla MasterCard eventually responded to my inquiries and gave me the $69 payout that I had coming. I became pissed off because of Vanilla's unreasonably long avoidance of the matter and not advising me of what was going on. After sending more than one angry...

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ID
#1378324 Review #1378324 is a subjective opinion of poster.
Location
Greenfield, Wisconsin
Service
Vanilla Mastercard Customer Care
Cons
  • Inability to contact customer service
Reason of review
Poor customer service
Loss
$69
Preferred solution
Deliver product or service ordered

Hummm

Ouiii ont ce fait tous pirate par des po de coeurs , cest degueulase!!
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ID
#1371388 Review #1371388 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

My vanilla MasterCard doesn't work outside of Canada

Hallo I have vanilla mastercard that i purchased in Canada now i want to use it for online shipping but it makes problem i can't pay. Could you help me somehow to solve this problem? Thanks
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ID
#1370508 Review #1370508 is a subjective opinion of poster.
Location
Petah Tikva, Hamerkaz
Reason of review
Problems with payment
New Reviewer
i was given a prepaid card as gift 2 years ago. it was purchased in Canada. i am residing in India. i could not use it any where in India. online shopping like wish.com also could not be used. the value of the prepaid card is $50. now it is expiring in September. when...
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ID
#1354196 Review #1354196 is a subjective opinion of poster.
Cons
  • Pretty much the entire process of wasting money and time
  • No contact email in website
  • No online support
Reason of review
not able to encash the value of the pre paid card in India
Loss
$50
Preferred solution
Let the company propose a solution
Vanilla Mastercard - Short Changed
I received a $100 Vanilla prepaid Mastercard for Christmas. After using the card for only $67.60 in purchases, I find out online that the available balance is now only $1.74. This is entry-level math. A calculator is not required to see the problem here. I have...
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ID
#1315438 Review #1315438 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
New Reviewer
I would like to provide you guys a review: you have to be the worst customer service company I have ever encountered! My mother gifted me a prepaid card worth 100$ and somehow at wasn’t activated at the point of sale... how would she know?!? Now I am trying to use it...
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ID
#1300543 Review #1300543 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Access/ activation issues
New Reviewer

I have a vanilla card

I ordered 2 pink runningshoes which never showed. Free people said they gave me a refund but it’s not on the car. MasterCard the last 4 were 7005. Freepeople was the store online.
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ID
#1297624 Review #1297624 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment
New Reviewer
This is such a nasty experience. I have received a 200 dollar Vanilla gift card along with another 200 dollar gift card from an institution. I had no issues using the other card however when I went to use the Vanilla Master card and the transaction didn't go through. I...
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ID
#1291851 Review #1291851 is a subjective opinion of poster.
Location
Toronto, Ontario
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective