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Update by user Jul 26

nothing

Original review posted by user Jun 25

I BOUGHT THE CARD JUNE FOR A GIFT DECIDED I WAS NOT FAMILIAR WITH VANILLA AND WENT AND GOT A REGULAR MASTER CARD GIFT CARD, I KEPT THE CARD FOR MY PERSONAL USE. WE TRIED TO USE THE CARD YESTERDAY THE 24 AND DID NOT GO THROUGH SO WENT TO WALMART WHICH WAS WERE I GOT IT, DID MY SHOPPING AND GAVE THE VANILLA CARD AND DID NOT GO THROUGH.

CONTACTED CUSTOMER SERVICE THEY TOLD ME TO CALL VANILLA CUSTOMER SERVICE. THE BALANCE ON THE CARD WAS ZERO DOLLAR $0.00, SOMEBODY USED THE CARD IN MAY, I BOUGHT THE CARD JUNE. WALMART MANAGER TALKED TO YOUR SUPERVISOR.

I DONT KNOW THE OUTCOME, BUT ME, HAD TO PUT A QUERY , GOD KNOWS WHEN IT WOULD BE RESOLVE, FOR SOMETHING THAT HAPPENED BEFORE I BOUGHT THE CARD. ITS NOT FAIR, I SHOULD NOT BE PENALIZED FOR SOMETHING THAT HAPPENED TO THE CARD EVEN BEFORE I BOUGHT IT.

Reason of review: Bad quality.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Card was used before i purchase.

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Anonymous
#1507287

My update went in the wrong complaint see previous case.

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