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Vanilla Mastercard - Did some spring cleaning before activating, bad idea

Bought it Feb 29th at a Shell, cashier didn't active properly. Didn't need to use it right away, but when i did get around to using it, the money is not there. Apparently i need a receipt, even though i threw it out. I have a bank statement the day of, that says i spent the money at the place of purchase and day of purchase, still to no avail. Only alternative is to get an electronic funds journal from the store itself. hopefully the cashier will try to help more then the call center did.
Company wrote 0 private or public responses to the review from Mar 11, 2016.
Customer service
Diversity of Products or Services
I didn't like
  • Rip off
  • Length of time to resolve
  • Registration process
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Paid for $200.00 card, store activated card and I have the activation #... called the vanilla phone #... had to submit pictures of card, packaging, store receipt... card activated Dec 24 in the AM.... I called on the 26th.... its now the 27th, still no response and...
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Company wrote 0 public responses to the review from Dec 27, 2015.

Keep calling them every hour like I do.


Same thing happened to me, from a 7-11 store on portage ave. Day 5 of phone calls to vanilla MasterCard, coming up. I have a phone # for the day supervisor on my call display...

I didn't like
  • Customer service
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Vanilla Mastercard Gift Card Review

Never Never get your gift card again. Walmart should stop selling these cards since they are not responsible for Vanilla Prepaid MasterCard!!
Company wrote 0 public responses to the review from Dec 22, 2015.
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I received a Vanilla Prepaid MasterCard for $100 as a bonus from my employer last Christmas, and have been saving it up to treat myself. I had not even opened the packaging yet, but opened it at the register at the store and signed the card. The card was declined...
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Company wrote 0 public responses to the review from Oct 27, 2015.
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Contact Vanilla Mastercard

Mailing Address:
Vanilla MasterCard® Reward Card Customer Ser
PO Box 826
Fortson, Georgia 31808
United States

Vanilla Mastercard Products and Services