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Spent $503.95 at Walmart on a My Vanilla Mastercard for my husband. He tries to register and activate it online and it doesn't work.

Then he tries to do it through the phone with a representative. They tell him they can't identify him. We have lived at the same address for over 14 years. He has an active passport, works for the government, and they claim the information they have doesn't match.

It is now a useless card. They claim they are going to issue a refund. I wonder how long that is going to take. I would suggest not even bothering with these cards.

Hopefully the only loss will be the $3.95.

What a JOKE of a prepaid card. Just sign up for a travel card through your bank.

Product or Service Mentioned: Vanilla Mastercard Prepaid Card Activation.

Reason of review: Order processing issue.

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#1498758

My trouble was much smaller just $40 but same thing representative runaround and nonsense.Frank M NYC

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