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stephanie h Jdi
Verified Reviewer

Can you send me a card that works?

Top question

I purchased my vanilla pre paid mastercard a long time ago. It wouldn't work.

I took it back to the retailer (walmart) they said they did their part in activating it and its still not working. Its $100. I wrote to you and gave you photo copies of the card, the receipt and the bar codes and you never responded. I provided all of my contact information.

Please follow up so I can use the card or you can send me a refund. If you provide me with your mailing details I will happily re-send you all the documents needed.

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1 comment
Harry Rollins
Financial Expert

Unfortunately, Vanilla Mastercard does not provide any information about possible reasons why your card is not working on the company website. Please contact the Vanilla Mastercard customer care team for assistance.
According to the Vanilla Mastercard contact us page, you should be able to reach out to them:
  • by mail to
    Vanilla Gift Card PO Box 3883 Swindon, SN3 9EA

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Jennifer J Wgg

select a country when register my giftcards

Hi, My frined from UK gave me 2 Vanilla mastercard giftcards to me. I am based in Seoul, Korea and I want to register these cards via www.myvanillagiftcard.com however, I cannot select Korea as a country since there is no option for a country other than UK.

Pls advise me how to register my gift cards.

Thanks. Reards, Jennifer

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Harry Rollins
Financial Expert

If you have problems with registering your gift card, you should consult Vanilla Mastercard customer service by phone at 1-80*-680-5941

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Marife v Vll

Lost CCV number

My brother give me a card 4 vanilla master card the 3was okay but the other one was not okay because my nephew accidentally cut the Security 3digit number at the back in I don’t know maybe he throws it somewhere I just can’t find it, but I have the photos on the front of the card. I was wondering if there is a possible way to give the back security card number.

The one in the circle was the one missing. Pls contact me at Marifevillegas18@***.ca

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frank v Wvu

why wont my damn card work online

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Owen P Tjj

card tells me to contact customer svc

My card comes up contact cust. svc. Please call me

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Jean W Rxz

Vanilla Master prepaid card use in Hong Kong

I just bought a vanilla master prepaid card for $50 in Vancouver as a gift and plan to mail to Hong Kong. Can my friend use it in Hong Kong?

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