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Vanilla Mastercard Reviews
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CLAIMED LOSSES
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Vanilla Mastercard Reviews
I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla...
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81 comments
PissedConsumer2089097
#2089097
This is certainly a SCAM COMPANY .I received a vanilla prepaid MasterCard for $25.00 which unfortunately expired because of Covid. I have been phoning the company for the last six months spoken to managers to no availability sometimes left on the phone for several hours and no one comes on, they are always asking whether my address is valid, which it is as I receive mails from all over the world.
The line I keep hearing is the card shall be sent within a month and six months onwards nothing has arrived.
Why has this company been allowed to rip innocent people of their hard earned cash. Can someone please advise what can I do the get my refund.
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ID
Location
Vancouver, British Columbia
Product
Vanilla Mastercard Website
Reason of review
Damaged or defective
$120 gone from card
Keeps saying card is not valid and then hangs up but they sure used up $120 More than I have used in the last 3 weeks
ID
Location
Shidler, Oklahoma
New Reviewer
Card Expired
I bought a visa mastercard in December 2020 and I just tried to use it and it expired already, only 2 months after I bought it.
ID
Loss
$100
Preferred solution
A replacement card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFraud and company abuse
I purchased a Vanilla Mastercard and loaded $500 on it at Walmart. Less than an hour later I checked to make sure it was loaded before giving it as a gift. It had .59 cents remaining of the $500. I had not given it to anyone nor used it myself. Apparently, the numbers on the card were read with some kind of electronic reader either before my purchase or on my way out of the store. The card was emptied before an hour past its time purchase. I called Mastercard got all the payment amounts and electronic charges online, then filled out the paperwork and faxed that in. The phone call to Mastercard did take the theft complaint, give me a case number and give me the charges made in Paypal. It was loaded into someone's Paypal account then used to make purchases until depleted. On the phone Mastercard reported the charges were stopped as I reported it so quickly. After doing their paperwork and faxing that in and WAITING for refund. I called in to learn they have 90 days to "investigate" while holding onto my $500. This theft happened on 11/25/2020 I am writing this on 2/23/2021 and having just called to check into my case. I'm still waiting for refund. I was told they still have until 3/15/21 to finish their investigation. After a few more questions I was informed that the charges went through on this card. I protested that was not true that I caught the theft within an hour or so of purchase and was informed the purchases were "allowed". It's bad enough to have $500 withheld, now with the "allowance" of fraudulent purchases, I strongly suspect my money will not be refunded. INSULT TO INJURY! These cards do not operate by the same laws that Credit Cards must operate under. I will NEVER BUY another gift card and STRONGLY URGE that no one else buy one either. They need to be put out of business as these cards encourage theft and fraud. Even when caught in time to stop the theft, Mastercard allowed it to happen.
User's recommendation: DO NOT BUY NOR USE MASTERCARD VANILLA ONE CARDS!
1 comment
ID
Loss
$500
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCannot use it on poker stars and/or party poker
I bought $50 vanilla master card for poker and for the first time it was declined, and I did not get my refund from the store. What a waste of time and paying activation fee. When I called 1800 number they told me that I can get my money back except the activation fee of $4.95, but when I went to the store the owner said no. What a rip off. I am very disappointed and this is a very bad business for them.
User's recommendation: don't buy it, it will be a waste paying the $4.95 the activation fee.
ID
Product
Vanilla Mastercard Prepaid Card
Loss
$55
Preferred solution
Let the company propose a solution
I'm unable to pay my att bill
I keep getting error codes each time i try to put in my payment info i have checked and double checked and even registered my card and still the same issues. have been trying all day
ID
Location
Harlan, Kentucky
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment
New Reviewer
Awesome
I love this card!! I am able to order online for the first time with this!!!! 
ID
Location
Kitchener, Ontario
Reason of review
It works on online websites
New Reviewer
And I thought you couldn't get worse than PayPal
I got a $75 prepaid MasterCard and activated it. So far, so good. I actually bought a few things. Later that day I went to check the balance and it was completely gone..$61.00 to Nintendo. Now the fun begins... I have to call get things reversed, wait, wait and wait. They said the will send a new card, but how? Not one person took my address.
ID
Pros
- When the card works
Cons
- Just bad
- Lack of responce
- Length of time to resolve
Reason of review
Poor customer service
Loss
$61
Preferred solution
Full refund
New Reviewer
Replacement card issue
I called for my expired card that had a blanance of 50$ on it, I was to be sent a replacement card in that amount, now I have yet to receive this card. It may not be with Vanilla and was the post office as we had an issue with the carry stealing parcells etc. My name is Richard Anderson 175 Thomas ave Wallaceburg Ont Canada, N8A 5H6 was the address. Can you resolve this issue and send me the replacement card, but please send to MY NEW MAILING ADDRESS 1019 Weber St E, Kitchener, ON, N2A1B4 Thank you Richard Anderson card number? 5113 40** **77 **** email onegreatfinish@***.com
ID
Service
Vanilla Mastercard Customer Care
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Deliver product or service ordered
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New Reviewer
Vous être fraudes par l'interieur
Plainte a venir gouv. Du Canada.
ID
New Reviewer
Gift Card cannot activate
I have received a vanilla Mastercard gift and it does not want to activate. I gives a message that the card number entered has not been found. Here is the card number: 5164 88** **16 3562
ID
Location
Centurion, Gauteng
Service
Vanilla Mastercard Prepaid Card Activation
New Reviewer
Gift card used before opened
I received a vanilla Mastercard for Christmas and when I went to use it, someone had already purchased something t Saks 5th Avenue. When I called for help, they said I should have reported it sooner because there was nothing they could do now. Such a joke. These people are scam artists.
ID
Product
Vanilla Mastercard Gift Card
A waste.
Was gifted a card, activated the card,a couple days later i use it for the first time and it didn't work. I checked the balance history I activated it only to get it scammed 8 hours later? There's no where to report it but only ways to avoid it. Absolutely ridiculous.
ID
Product
Vanilla Mastercard Gift Card
New Reviewer
Card error
Husband received a gift from his brother and could not get it to work, so passed it along to me. I tried to get balance online and received an error message. Called the 1800 number and received a message that the number was invalid. When I was finally able to reach a human, I was told that the card had not been activated correctly. I was told that if I had the receipt, that they could send me a replacement. When I stated again that the card was a gift from brother-in-law, I was told that I could open a case, but that the case would not do any good without the receipt. I was then asked if I wanted to open a case or try to get the receipt. When I asked what was the purpose of opening a case if it would do no goos without a receipt, I was simply asked again if I wanted to open one... Pretty much talked in circles. Pretty pointless. I guess that is $ down the drain for my brother-in-law.... and a lesson to check a balance/ activation immediately for my husband.
ID
Product
Vanilla Mastercard Gift Card
Reason of review
card not working, and customer service of no help.
Loss
$50
Preferred solution
Full refund
New Reviewer
Rip Off
Received a $100 Vanilla Mastercard for christmas. Used it once for $40 and put back in my wallet. A few days later I went to use it again and fould that an online purchase was made in another state for the remaining balance. $60 gone. Since I didnt get the receipt with the card Vanilla wouldnt help. Asked me to have my friend go to store and try to get another copy of the receipt. Yea right. DO NOT USE VANILLA MASTERCARD. ITS NOT SECURE....
1 comment
ID
Product
Vanilla Mastercard Gift Card
Cons
- Unwilling to help with out receipt
Reason of review
Refund for lost money
Loss
$60
Preferred solution
Full refund
New Reviewer
UNABLE TO ACCESS FOR BALANCE
I've tried to access my card number for a balance inquiry, and am being told it's an invalid card number. No immediate help in sight..other than a phone number that puts you on HOLD forever...I WILL NOT be using Vanilla again...
ID
Location
Melrose, Ohio
Service
Vanilla Mastercard Customer Care
Pros
- Security of putting only as much money as i want
Cons
- Know exact amount remaining in order to use up the balance
Reason of review
Poor customer service
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No one should ever buy these cards. They are being electronically scanned and the card information stolen while still in the store.
Once the card has been purchased it is promptly drained. My first experience the card was emptied less than 3 hours after purchase. The second instance I watched carefully to make sure no one was around when I made my selection, when I checked out no one else was in line and no one came close leaving the store. The card was emptied the day after purchase.
Walmart claims ignorance, but they do not protect these cards. Neither card had been opened or tampered with in any way. In one case the card was used online using Paypal to make purchases. The other card had an in person charge at Nordstrom's, store 535 and two purchases at Macy's.com totally draining the second card.
The Nordstrom's store number turned out to be in Burlington, Ma. On the first card, the online charges were accidently discovered quickly and Mastercard or their contractor reported the charges were still pending and stopped. Unfortunately, they allowed further charges the following day instead of freezing the account or cancelling the card. Then they take 90 days to "investigate".
Sending me a check for $101.70 even though I stopped all charges and their error allowed more. The 3 month to investigate does not help. Walmart destroys surveillance videos, before the investigation is complete, again of no assistance. Store managers will not even speak with the customer defrauded.
A floor supervisor suggested I file a Police Report. I completed the Police Report today and will drop it off at the Police Department tomorrow. I have just received the 101.70 by mail and will promptly deposit the check tomorrow. There is a considerable balance as both cards had been loaded with $500 each.
This has been a nightmare of incompetence from the beginning. Walmart is complicit in this theft by not securing this particular type of card under lock & key leaving on display for easy scanning. Scanners pick up card number, exp. date and the 3 digit # on the back.
Thieves can use the numbers online or make a duplicate card from blanks for use in a store. The Vanilla One Mastercards should ONLY be packaged in RDF proof packaging. This card states they do not have to follow the same rule of law because they are "gift" cards although looks like a credit card to consumers with account number, exp date, Mastercard Logo and 3 digit # on the back by the signature block.
PLEASE DO NOT BUY OR ACCEPT THESE CARDS. RISK OF FRAUD IS TOO GREAT.