Vanilla Mastercard Reviews and Complaints
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1
Issue
resolved
136
Total
reviews
$3.8K
Claimed
losses
$106
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loss
45.8K
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Customers don't like
- Customer service
- No suitable resolution
- Entire system
Customers like
- Very good
- Safety for my bank account and credit
- Little
I received a $100 Vanilla prepaid Mastercard for Christmas. After using the card for only $67.60 in purchases, I find out online that the available balance is now only $1.74. This is entry-level math. A calculator is not required to see the problem here. I have...
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I would like to provide you guys a review: you have to be the worst customer service company I have ever encountered! My mother gifted me a prepaid card worth 100$ and somehow at wasn’t activated at the point of sale... how would she know?!? Now I am trying to use it...
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Vanilla Mastercard - I have a vanilla card
I ordered 2 pink runningshoes which never showed. Free people said they gave me a refund but it’s not on the car. MasterCard the last 4 were 7005. Freepeople was the store online.
This is such a nasty experience. I have received a 200 dollar Vanilla gift card along with another 200 dollar gift card from an institution. I had no issues using the other card however when I went to use the Vanilla Master card and the transaction didn't go through. I...
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$200 DOLLARS WHICH I PURCHASE AS A WEDDING PRESENT THANK GOD SEND A REAL MASTERCARD INSTEAD, SOMETHING TELL ME THAT I DID NOT KNOW THE COMPANY, AND DID NOT WANT TO BE EMBARRASED. I KEPT THE CARD FOR MY USE. WENT SHOPPING AND IT WAS DECLINED. I BOUGHT THE CARD JUNE 15...
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I BOUGHT THE CARD JUNE FOR A GIFT DECIDED I WAS NOT FAMILIAR WITH VANILLA AND WENT AND GOT A REGULAR MASTER CARD GIFT CARD, I KEPT THE CARD FOR MY PERSONAL USE. WE TRIED TO USE THE CARD YESTERDAY THE 24 AND DID NOT GO THROUGH SO WENT TO WALMART WHICH WAS WERE I GOT IT,...
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Nora Duperrouzel
My update went in the wrong complaint see previous case.
I didn't like
- Card was used before i purchase
I put $30 on this vanilla mastercard for my boyfriend to use on a game online for father's day. When he goes to enter this information it declines him. So i call customer service and wait and wait and wait until finally some foreign guy answers. I give him all of my...
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Nora Duperrouzel
UPDATE got an email from them asking me to supply with photocopy of front and back of the card and photocopy of front and back of package well I guess this means I am going to...
Vanilla Mastercard - Info incorrect
Yes this a very shitty company they take their time giving you your money back talking bout 24 hrs your lucky if you get it in a week never again get my money *** that company
Vanilla Mastercard - Shitty service
My sister bought a card from Sam's for my son we tried to register it been having problems we sent all the info regarding the card the last information pieces of *** don't buy vanilla buy green _Dot *** them for *** 50 dollars wow
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Vanilla Mastercard - Can’t use card
Amazon wouldnt take card. Looked up online and the card is not found. JUST loaded with 100$
I am having the same issue here. This is a very bad company. Never will buy a Vanilla card or even accept one from someone.
HOW ARE THEY STILL IN BUSINESS WITH SO MANY COMPLAINTS