Vanilla Mastercard

I purchased a Vanilla Mastercard and loaded $500 on it at Walmart. Less than an hour later I checked to make sure it was loaded before giving it as a gift.

It had .59 cents remaining of the $500. I had not given it to anyone nor used it myself. Apparently, the numbers on the card were read with some kind of electronic reader either before my purchase or on my way out of the store. The card was emptied before an hour past its time purchase.

I called Mastercard got all the payment amounts and electronic charges online, then filled out the paperwork and faxed that in.

The phone call to Mastercard did take the theft complaint, give me a case number and give me the charges made in Paypal. It was loaded into someone's Paypal account then used to make purchases until depleted. On the phone Mastercard reported the charges were stopped as I reported it so quickly. After doing their paperwork and faxing that in and WAITING for refund.

I called in to learn they have 90 days to "investigate" while holding onto my $500. This theft happened on 11/25/2020 I am writing this on 2/23/2021 and having just called to check into my case. I'm still waiting for refund. I was told they still have until 3/15/21 to finish their investigation.

After a few more questions I was informed that the charges went through on this card. I protested that was not true that I caught the theft within an hour or so of purchase and was informed the purchases were "allowed". It's bad enough to have $500 withheld, now with the "allowance" of fraudulent purchases, I strongly suspect my money will not be refunded. INSULT TO INJURY!

These cards do not operate by the same laws that Credit Cards must operate under. I will NEVER BUY another gift card and STRONGLY URGE that no one else buy one either.

They need to be put out of business as these cards encourage theft and fraud. Even when caught in time to stop the theft, Mastercard allowed it to happen.

Keeps saying card is not valid and then hangs up but they sure used up $120

More than I have used in the last 3 weeks

I bought a visa mastercard in December 2020 and I just tried to use it and it expired already, only 2 months after I bought it.

I bought $50 vanilla master card for poker and for the first time it was declined, and I did not get my refund from the store. What a waste of time and paying activation fee.

When I called 1800 number they told me that I can get my money back except the activation fee of $4.95, but when I went to the store the owner said no.

What a rip off. I am very disappointed and this is a very bad business for them.

I have received a vanilla Mastercard gift and it does not want to activate.

I gives a message that the card number entered has not been found.

Here is the card number: 5164 88** **16 3562

I keep getting error codes each time i try to put in my payment info i have checked and double checked and even registered my card and still the same issues. have been trying all day

I got a $75 prepaid MasterCard and activated it. So far, so good.

I actually bought a few things. Later that day I went to check the balance and it was completely gone..$61.00 to Nintendo. Now the fun begins... I have to call get things reversed, wait, wait and wait.

They said the will send a new card, but how? Not one person took my address.

I love this card!! I am able to order online for the first time with this!!!!

I called for my expired card that had a blanance of 50$ on it, I was to be sent a replacement card in that amount, now I have yet to receive this card. It may not be with Vanilla and was the post office as we had an issue with the carry stealing parcells etc.

My name is

Richard Anderson

175 Thomas ave Wallaceburg Ont Canada, N8A 5H6 was the address.

Can you resolve this issue and send me the replacement card, but please send to MY NEW MAILING ADDRESS

1019 Weber St E, Kitchener, ON, N2A1B4

Thank you Richard Anderson

card number?

5113 40** **77 ****

email onegreatfinish@***.com

Plainte a venir gouv. Du Canada.

Husband received a gift from his brother and could not get it to work, so passed it along to me. I tried to get balance online and received an error message.

Called the 1800 number and received a message that the number was invalid. When I was finally able to reach a human, I was told that the card had not been activated correctly. I was told that if I had the receipt, that they could send me a replacement. When I stated again that the card was a gift from brother-in-law, I was told that I could open a case, but that the case would not do any good without the receipt.

I was then asked if I wanted to open a case or try to get the receipt. When I asked what was the purpose of opening a case if it would do no goos without a receipt, I was simply asked again if I wanted to open one... Pretty much talked in circles. Pretty pointless.

I guess that is $ down the drain for my brother-in-law.... and a lesson to check a balance/ activation immediately for my husband.

I received a vanilla Mastercard for Christmas and when I went to use it, someone had already purchased something t Saks 5th Avenue. When I called for help, they said I should have reported it sooner because there was nothing they could do now.

Such a joke. These people are scam artists.

I've tried to access my card number for a balance inquiry, and am being told it's an invalid card number. No immediate help in sight..other than a phone number that puts you on HOLD forever...I WILL NOT be using Vanilla again...

Received a $100 Vanilla Mastercard for christmas. Used it once for $40 and put back in my wallet.

A few days later I went to use it again and fould that an online purchase was made in another state for the remaining balance. $60 gone. Since I didnt get the receipt with the card Vanilla wouldnt help. Asked me to have my friend go to store and try to get another copy of the receipt.

Yea right.

DO NOT USE VANILLA MASTERCARD. ITS NOT SECURE....