Vanilla Mastercard
Reviews and Complaints
Reviews Chart
$8.8K
CLAIMED LOSSES
191
TOTAL REVIEWS
61.9K
PAGE VIEWS
1
ISSUE RESOLVED
I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla...
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66 comments
I have the same problem, I used visa cards all my life and that one time I use this it doesn't work. Great.
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ID
Location
Vancouver, British Columbia
Product
Vanilla Mastercard Website
Reason of review
Damaged or defective
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis one is a shaking shady one
Why was there a latonia on my email? how is somebody getting my information to change the password and stuff and that's probably how my $95 and some cents was stolen off my card.
ID
Product
Vanilla Mastercard Prepaid Card
Loss
$95
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don't know if I would even use another vanilla gift card MasterCard
I had $95 and some cents stolen from my card. I spoke with somebody at vanilla gift card, they gave me a case number, was supposed to get paperwork in the mail, still haven't received it. This was on the 14th of February.
ID
Location
Bridgewater Township, New Jersey
Product
Vanilla Mastercard Prepaid Card
Don't use them they will keep your money
They kept my money 2 times just because I forgot my pin number I have faxed and emailed my I.D. 6 times they said it would take 24 to 48 hours.its been over 3 weeks . They say call us back in 24 hours every time O call
ID
Location
Chicago, Illinois
Service
Vanilla Mastercard Customer Care
Don't use my vanilla
They took my money and want reset my pin I've sent my ID. To them 9 times they say they haven't received it yet
ID
Location
Chicago, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNEVER EVER EVER EVER USE THESE PEOPLE
Upper management can't even help. This company Is worthless
ID
Loss
$600
Preferred solution
Let the company propose a solution
Stay away from the card if you can.
$100 on card tried to charge the amount came back declined tried again for $25 went through but kept going through this cycle every time I tried a transaction. Now have a balance of $1.95 keeps coming back declined when I try to put through a $1.95 on pos machine.
1 comment
ID
Location
Ottawa, Ontario
Product
Vanilla Mastercard Prepaid Card
Buy a different card.
can't get to their site..... just spins and spins and nothing comes up. This is not the first time this happened. Not buying this card for anyone ever. This card was a gift. We will see if I can use it.
ID
Location
Rhinelander, Wisconsin
Nothing at all it just is not resolved
There is a charge for $4.99 from an app that was not approved by me DATE/DESCRIPTIONAMOUNT 1/2/20, 7:32 AM COLLEGEHUMORS DROPOUT - 264375113 - $4.99 I do not appreciate this I am also signing with the app itself after I had to download it and figure out what was going on I thought this was secure evidently not that's why I recommended station to Future customers this is not resolved I don't recommend it because then it means that your card can be hacked
ID
Reason of review
My card was charged without permission
Loss
$5
Preferred solution
Full refund
DO NOT PURCHASE
MY CARD WAS LOST, I PUT IN A CLAIM, AND FAXED PROOF OF PURCHASE, AND ADDRESS. THEY WILL NOT REPLACE THE CARD, THEY SAID THERE IS NO BALANCE, IT HAS BEEN 18 DAYS. HOW DO THEY KNOW THERE ARE NO FUNDS LEFT IF THEY WILL NOT GIVE ME THE CARD NUMBER. I SPENT 200.00. NEVER MAIL THESE CARDS.
ID
Cons
- No customer support
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Compare Companies
Vanilla Mastercard
191 reviews
VS
Vanilla Visa
488 reviews
You guys are suck
Update by user Dec 24, 2019
Just go to ***
Original review posted by user Dec 24, 2019
I called your customer service , I entered all # front and back but keep saying is not valid, I go to 4 different store but is not working at all I hope you are going to *** soon all together with your *** card ID
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBe careful when purchasin
I purchased at Vanilla Master Card on Sunday, Dec 1st at a Couche Tard in LaSalle and asked for a $100 Card for travel to Cuba on Dec 3rd...reason purchasing it was to have it for the Duty Free Shop or any other small store... The store that I tried to purchase a small item less than $10 said it was declined...The person working at the store was nice enough to call for me to see what the problem was...It ended up being a long procedure and I had to catch a flight...I was extremely upset with all this stress...
ID
Product
Vanilla Mastercard Prepaid Card
Reason of review
Access/ activation issues
Loss
$100
Preferred solution
Full refund
Contact BBB
Hey I'm someone who got the same problem of an unauthorized transaction but if what you say is true contact BBB and issue a complaint and they will help you. As for my case they helped me get my amount of money back and I'm thankful for this and I'm just trying to help others.
ID
Product
Vanilla Mastercard Gift Card
First six numbers of vanilla $100 MasterCard gift
First six numbers of vanilla $100 MasterCard gift
ID
Do not recommend
card is unusable not able to use
ID
Reason of review
Access/ activation issues
Don't buy it. It's a corrupt
I had a problem with my prepaid one vanilla mastercard which made a unauthorized transaction and i call Custer service and said i have to weight 90 days and they eould send an survey to my email but never did. I would like to know if ya'll could do something about my unauthorized transactions as a refund.
1 comment
ID
Location
Maitland, Florida
Product
Vanilla Mastercard Gift Card
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I had similar problems. I can no longer use their website at all since 2019.
It just shows a spinning graphic. So avoid them like the thieves they are.
I now use Paypal which works just fine. This way my money stays in my bank until used.