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I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla...
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67 comments
Anonymous
#1932714

There's definitely something wrong with you people... You're all a bunch of thieves...

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ID
#855105 Review #855105 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Product
Vanilla Mastercard Website
Reason of review
Damaged or defective

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This one is a shaking shady one

2.0
Details
Why was there a latonia on my email? how is somebody getting my information to change the password and stuff and that's probably how my $95 and some cents was stolen off my card.
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ID
#1801499 Review #1801499 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Loss
$95
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don't know if I would even use another vanilla gift card MasterCard

2.0
Details
I had $95 and some cents stolen from my card. I spoke with somebody at vanilla gift card, they gave me a case number, was supposed to get paperwork in the mail, still haven't received it. This was on the 14th of February.
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ID
#1801494 Review #1801494 is a subjective opinion of poster.
Location
Bridgewater Township, New Jersey
Product
Vanilla Mastercard Prepaid Card

Don't use them they will keep your money

1.0
Details
Vanilla Mastercard - Don't use them they will keep your money
They kept my money 2 times just because I forgot my pin number I have faxed and emailed my I.D. 6 times they said it would take 24 to 48 hours.its been over 3 weeks . They say call us back in 24 hours every time O call
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ID
#1796942 Review #1796942 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Vanilla Mastercard Customer Care

Don't use my vanilla

1.0
Details
They took my money and want reset my pin I've sent my ID. To them 9 times they say they haven't received it yet
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ID
#1795739 Review #1795739 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NEVER EVER EVER EVER USE THESE PEOPLE

Upper management can't even help. This company Is worthless
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ID
#1793020 Review #1793020 is a subjective opinion of poster.
Loss
$600
Preferred solution
Let the company propose a solution

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Stay away from the card if you can.

1.0
Details
$100 on card tried to charge the amount came back declined tried again for $25 went through but kept going through this cycle every time I tried a transaction. Now have a balance of $1.95 keeps coming back declined when I try to put through a $1.95 on pos machine.
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1 comment
Anonymous
#1820523

I had similar problems. I can no longer use their website at all since 2019.

It just shows a spinning graphic. So avoid them like the thieves they are.

I now use Paypal which works just fine. This way my money stays in my bank until used.

ID
#1779372 Review #1779372 is a subjective opinion of poster.
Location
Ottawa, Ontario
Product
Vanilla Mastercard Prepaid Card

Buy a different card.

2.0
Details
can't get to their site..... just spins and spins and nothing comes up. This is not the first time this happened. Not buying this card for anyone ever. This card was a gift. We will see if I can use it.
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ID
#1762139 Review #1762139 is a subjective opinion of poster.
Location
Rhinelander, Wisconsin

Nothing at all it just is not resolved

1.0
Details
There is a charge for $4.99 from an app that was not approved by me DATE/DESCRIPTIONAMOUNT 1/2/20, 7:32 AM COLLEGEHUMORS DROPOUT - 264375113 - $4.99 I do not appreciate this I am also signing with the app itself after I had to download it and figure out what was going on I thought this was secure evidently not that's why I recommended station to Future customers this is not resolved I don't recommend it because then it means that your card can be hacked
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ID
#1749822 Review #1749822 is a subjective opinion of poster.
Reason of review
My card was charged without permission
Loss
$5
Preferred solution
Full refund

DO NOT PURCHASE

MY CARD WAS LOST, I PUT IN A CLAIM, AND FAXED PROOF OF PURCHASE, AND ADDRESS. THEY WILL NOT REPLACE THE CARD, THEY SAID THERE IS NO BALANCE, IT HAS BEEN 18 DAYS. HOW DO THEY KNOW THERE ARE NO FUNDS LEFT IF THEY WILL NOT GIVE ME THE CARD NUMBER. I SPENT 200.00. NEVER MAIL THESE CARDS.
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ID
#1744826 Review #1744826 is a subjective opinion of poster.
Cons
  • No customer support
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Vanilla Mastercard Products and Services Reviews

Product or Service Reviews
Gift Card  1.1 88
Prepaid Card  1.2 26
Prepaid Card Activation  1.5 14
Card Activation  2
Card Replacement  1

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Latest Question

select a country when register my giftcards

Hi, My frined from UK gave me 2 Vanilla mastercard giftcards to me. I am based in Seoul, Korea and I want to register these cards via www.myvanillagiftcard.com however, I cannot select Korea as a country since there is no option...

Vanilla Mastercard Questions

You guys are suck

Vanilla Mastercard - You guys are suck
Update by user Dec 24, 2019

Just go to ***

Original review posted by user Dec 24, 2019
I called your customer service , I entered all # front and back but keep saying is not valid, I go to 4 different store but is not working at all I hope you are going to *** soon all together with your *** card
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ID
#1741678 Review #1741678 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Be careful when purchasin

I purchased at Vanilla Master Card on Sunday, Dec 1st at a Couche Tard in LaSalle and asked for a $100 Card for travel to Cuba on Dec 3rd...reason purchasing it was to have it for the Duty Free Shop or any other small store... The store that I tried to purchase a small item less than $10 said it was declined...The person working at the store was nice enough to call for me to see what the problem was...It ended up being a long procedure and I had to catch a flight...I was extremely upset with all this stress...
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ID
#1729469 Review #1729469 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Access/ activation issues
Loss
$100
Preferred solution
Full refund

Contact BBB

1.0
Details
Hey I'm someone who got the same problem of an unauthorized transaction but if what you say is true contact BBB and issue a complaint and they will help you. As for my case they helped me get my amount of money back and I'm thankful for this and I'm just trying to help others.
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ID
#1727644 Review #1727644 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card

Do not recommend

1.0
Details
card is unusable not able to use
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ID
#1717564 Review #1717564 is a subjective opinion of poster.
Reason of review
Access/ activation issues

Don't buy it. It's a corrupt

1.0
Details
I had a problem with my prepaid one vanilla mastercard which made a unauthorized transaction and i call Custer service and said i have to weight 90 days and they eould send an survey to my email but never did. I would like to know if ya'll could do something about my unauthorized transactions as a refund.
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1 comment
Anonymous
#1787477

Hey I'm someone who got the same problem but if what you say is true contact BBB and issue a complaint and they will help you. As for my case they helped me get my amount of money back.

ID
#1704347 Review #1704347 is a subjective opinion of poster.
Location
Maitland, Florida
Product
Vanilla Mastercard Gift Card

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

*** no!!

I will broadcast to everyone i know on how yall did me stole my money then told me i had to wait a month to get it back.. i wouldnt tell my *** dog to buy a card from yall ever again.. dirty dirty crooks i would give all them a negative triple 0
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1 comment
Anonymous
#1775032

I had a problem with my prepaid one vanilla mastercard which made a unauthorized transaction and i call Custer service and said i have to weight 90 days and they eould send an survey to my email but never did. I would like to know if ya'll could do something about my unauthorized transactions as a refund.

ID
#1704279 Review #1704279 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment
Loss
$140
Preferred solution
Full refund