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I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla...
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Anonymous
Anonymous

my issue was solved by using a different postal code. I'm from Canada so i'm not sure if this will help U.S. customers but try it if youre having issues. for some reason my ac...

Anonymous
HarutoYuzuki

I had the same problem but then a1a1a1 and it said "Invalid Zipcode" so I tried my Postal Code with Caps A1A1A1 and it accepted it, Not sure if it will work for everyone but i...

#855105
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I had a Vanilla MasterCard gift card and the balance was stolen. I contacted Vanilla and provided the details of the incident. Vanilla reimbursed the full amount that was stolen - $68.81. A Vanilla Visa Debit card was mailed to me, along with instructions on how to get...
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3.0
I didn't like
  • Inability to contact customer service
#1378324
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My vanilla MasterCard doesn't work outside of Canada

Hallo I have vanilla mastercard that i purchased in Canada now i want to use it for online shipping but it makes problem i can't pay. Could you help me somehow to solve this problem? Thanks
3.0
Details
Customer service
#1370508
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i was given a prepaid card as gift 2 years ago. it was purchased in Canada. i am residing in India. i could not use it any where in India. online shopping like wish.com also could not be used. the value of the prepaid card is $50. now it is expiring in September. when...
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1.0
I didn't like
  • Pretty much the entire process of wasting money and time
  • No suitable resolution
  • No contact email in website
#1354196
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Vanilla Mastercard - Hummm

Ouiii ont ce fait tous pirate par des po de coeurs , cest degueulase!!
#1371388
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This is such a nasty experience. I have received a 200 dollar Vanilla gift card along with another 200 dollar gift card from an institution. I had no issues using the other card however when I went to use the Vanilla Master card and the transaction didn't go through. I...
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1.0
#1291851
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Vanilla Mastercard - Short Changed
I received a $100 Vanilla prepaid Mastercard for Christmas. After using the card for only $67.60 in purchases, I find out online that the available balance is now only $1.74. This is entry-level math. A calculator is not required to see the problem here. I have...
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#1315438
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I would like to provide you guys a review: you have to be the worst customer service company I have ever encountered! My mother gifted me a prepaid card worth 100$ and somehow at wasn’t activated at the point of sale... how would she know?!? Now I am trying to use it...
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1.0
#1300543
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I put $30 on this vanilla mastercard for my boyfriend to use on a game online for father's day. When he goes to enter this information it declines him. So i call customer service and wait and wait and wait until finally some foreign guy answers. I give him all of my...
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Anonymous
Nora Duperrouzel

UPDATE got an email from them asking me to supply with photocopy of front and back of the card and photocopy of front and back of package well I guess this means I am going to...

#1282284
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Contact Vanilla Mastercard

Mailing Address:
Vanilla MasterCard® Reward Card Customer Ser
PO Box 826
Fortson, Georgia 31808
United States
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Vanilla Mastercard - Alloooo

Che po cest qui qui a changer mon commentaire hahaha ca ecrit qque chose dautre ouffff ,,,, entk bnne journee
#1371395
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