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I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla...
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Company wrote 0 public responses to the review from May 26, 2016.
Anonymous
krock

Vanillaprepaid.com with old postal code works, 2 year old subdivsion, no good. says invalid. I guess they use a really old database of postal codes.

Anonymous
Anonymous

my issue was solved by using a different postal code. I'm from Canada so i'm not sure if this will help U.S. customers but try it if youre having issues. for some reason my ac...

#855105
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I had recently bought a prepaid mastercard, when I got home I tried to go check to see if it was activated (vanillaprepaid.com) and it was declined. Nothing strange there. I waited a few more hours, and tried again. Declined. Hmm, I thought, I'll wait a few more hours....
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Company wrote 0 private or public responses to the review from Oct 31.
2.2
I liked
  • When the card works
I didn't like
  • When the card does not work and i waste money
#1391628
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Bought a 200 dollar Vanilla prepaid mastercard at Walmart they charged me 6 dollars and 50 cents to activate the card but when I tried to purchase something it always came back as declined. So I went back to Walmart for a refund or another card, they refused to take...
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Company wrote 0 public responses to the review from Nov 22.
#1405783
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I had a Vanilla MasterCard gift card and the balance was stolen. I contacted Vanilla and provided the details of the incident. Vanilla reimbursed the full amount that was stolen - $68.81. A Vanilla Visa Debit card was mailed to me, along with instructions on how to get...
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Company wrote 0 private or public responses to the review from Oct 10.
3.0
I didn't like
  • Inability to contact customer service
#1378324
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My vanilla MasterCard doesn't work outside of Canada

Hallo I have vanilla mastercard that i purchased in Canada now i want to use it for online shipping but it makes problem i can't pay. Could you help me somehow to solve this problem? Thanks
Company wrote 0 private or public responses to the review from Oct 01.
3.0
Details
Customer service
#1370508
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i was given a prepaid card as gift 2 years ago. it was purchased in Canada. i am residing in India. i could not use it any where in India. online shopping like wish.com also could not be used. the value of the prepaid card is $50. now it is expiring in September. when...
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Company wrote 0 private or public responses to the review from Sep 13.
1.0
I didn't like
  • No suitable resolution
  • No online support
  • Customer service
#1354196
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This is such a nasty experience. I have received a 200 dollar Vanilla gift card along with another 200 dollar gift card from an institution. I had no issues using the other card however when I went to use the Vanilla Master card and the transaction didn't go through. I...
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Company wrote 0 private or public responses to the review from Jun 29.
1.0
#1291851
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Vanilla Mastercard - Short Changed
I received a $100 Vanilla prepaid Mastercard for Christmas. After using the card for only $67.60 in purchases, I find out online that the available balance is now only $1.74. This is entry-level math. A calculator is not required to see the problem here. I have...
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Company wrote 0 public responses to the review from Jul 28.
#1315438
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Vanilla Mastercard - Hummm

Ouiii ont ce fait tous pirate par des po de coeurs , cest degueulase!!
Company wrote 0 public responses to the review from Oct 02.
#1371388
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Contact Vanilla Mastercard

Mailing Address:
Vanilla MasterCard® Reward Card Customer Ser
PO Box 826
Fortson, Georgia 31808
United States
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Vanilla Mastercard Products and Services

I would like to provide you guys a review: you have to be the worst customer service company I have ever encountered! My mother gifted me a prepaid card worth 100$ and somehow at wasn’t activated at the point of sale... how would she know?!? Now I am trying to use it...
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Company wrote 0 private or public responses to the review from Jul 11.
1.0
#1300543
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