filters
state:
Show
city:
Show
product:
Show
I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla...
Read more
Anonymous
Anonymous

my issue was solved by using a different postal code. I'm from Canada so i'm not sure if this will help U.S. customers but try it if youre having issues. for some reason my ac...

Anonymous
HarutoYuzuki

I had the same problem but then a1a1a1 and it said "Invalid Zipcode" so I tried my Postal Code with Caps A1A1A1 and it accepted it, Not sure if it will work for everyone but i...

#855105
Reply to reviews
This is such a nasty experience. I have received a 200 dollar Vanilla gift card along with another 200 dollar gift card from an institution. I had no issues using the other card however when I went to use the Vanilla Master card and the transaction didn't go through. I...
Read more
1.0
#1291851
Reply to reviews
Vanilla Mastercard - Short Changed
I received a $100 Vanilla prepaid Mastercard for Christmas. After using the card for only $67.60 in purchases, I find out online that the available balance is now only $1.74. This is entry-level math. A calculator is not required to see the problem here. I have...
Read more
#1315438
Reply to reviews
I would like to provide you guys a review: you have to be the worst customer service company I have ever encountered! My mother gifted me a prepaid card worth 100$ and somehow at wasn’t activated at the point of sale... how would she know?!? Now I am trying to use it...
Read more
1.0
#1300543
Reply to reviews
I put $30 on this vanilla mastercard for my boyfriend to use on a game online for father's day. When he goes to enter this information it declines him. So i call customer service and wait and wait and wait until finally some foreign guy answers. I give him all of my...
Read more
Anonymous
Nora Duperrouzel

UPDATE got an email from them asking me to supply with photocopy of front and back of the card and photocopy of front and back of package well I guess this means I am going to...

#1282284
Reply to reviews
Show

Vanilla Mastercard - I have a vanilla card

I ordered 2 pink runningshoes which never showed. Free people said they gave me a refund but it’s not on the car. MasterCard the last 4 were 7005. Freepeople was the store online.
#1297624
Reply to reviews
$200 DOLLARS WHICH I PURCHASE AS A WEDDING PRESENT THANK GOD SEND A REAL MASTERCARD INSTEAD, SOMETHING TELL ME THAT I DID NOT KNOW THE COMPANY, AND DID NOT WANT TO BE EMBARRASED. I KEPT THE CARD FOR MY USE. WENT SHOPPING AND IT WAS DECLINED. I BOUGHT THE CARD JUNE 15...
Read more
Anonymous
Shekar

I am having the same issue here. This is a very bad company. Never will buy a Vanilla card or even accept one from someone.

ShortChowChow
ShortChowChow

HOW ARE THEY STILL IN BUSINESS WITH SO MANY COMPLAINTS

#1290774
Reply to reviews
I BOUGHT THE CARD JUNE FOR A GIFT DECIDED I WAS NOT FAMILIAR WITH VANILLA AND WENT AND GOT A REGULAR MASTER CARD GIFT CARD, I KEPT THE CARD FOR MY PERSONAL USE. WE TRIED TO USE THE CARD YESTERDAY THE 24 AND DID NOT GO THROUGH SO WENT TO WALMART WHICH WAS WERE I GOT IT,...
Read more
Anonymous
Nora Duperrouzel

My update went in the wrong complaint see previous case.

1.0
I didn't like
  • Card was used before i purchase
#1288553
Reply to reviews
Show

Vanilla Mastercard - Shitty service

My sister bought a card from Sam's for my son we tried to register it been having problems we sent all the info regarding the card the last information pieces of *** don't buy vanilla buy green _Dot *** them for *** 50 dollars wow
#1242628
Reply to reviews

Contact Vanilla Mastercard

Mailing Address:
Vanilla MasterCard® Reward Card Customer Ser
PO Box 826
Fortson, Georgia 31808
United States
More
I wish I had read these reviews before I purchased one of these cards. This company is stealing money and getting away with it! Loaded $40.00 on a my vanilla card at Walmart. Unable to activate it either online or through so called customer service. Had the receipt...
Read more
1.0
I didn't like
  • Lost money unable to activate it
#1227774
Reply to reviews