Most helpful reviews first
I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla...Read more
Company wrote 0 public responses to the review from May 26, 2016.
I had recently bought a prepaid mastercard, when I got home I tried to go check to see if it was activated (vanillaprepaid.com) and it was declined. Nothing strange there. I waited a few more hours, and tried again. Declined. Hmm, I thought, I'll wait a few more hours....Read more
Company wrote 0 private or public responses to the review from Oct 31.
- When the card works
I didn't like
- When the card does not work and i waste money
Bought a 200 dollar Vanilla prepaid mastercard at Walmart they charged me 6 dollars and 50 cents to activate the card but when I tried to purchase something it always came back as declined. So I went back to Walmart for a refund or another card, they refused to take...Read more
Company wrote 0 public responses to the review from Nov 22.
I had a Vanilla MasterCard gift card and the balance was stolen. I contacted Vanilla and provided the details of the incident. Vanilla reimbursed the full amount that was stolen - $68.81. A Vanilla Visa Debit card was mailed to me, along with instructions on how to get...Read more
Company wrote 0 private or public responses to the review from Oct 10.
I didn't like
- Inability to contact customer service
My vanilla MasterCard doesn't work outside of Canada
Hallo I have vanilla mastercard that i purchased in Canada now i want to use it for online shipping but it makes problem i can't pay. Could you help me somehow to solve this problem? Thanks
Company wrote 0 private or public responses to the review from Oct 01.
i was given a prepaid card as gift 2 years ago. it was purchased in Canada. i am residing in India. i could not use it any where in India. online shopping like wish.com also could not be used. the value of the prepaid card is $50. now it is expiring in September. when...Read more
Company wrote 0 private or public responses to the review from Sep 13.
I didn't like
- No suitable resolution
- No online support
- Customer service
This is such a nasty experience. I have received a 200 dollar Vanilla gift card along with another 200 dollar gift card from an institution. I had no issues using the other card however when I went to use the Vanilla Master card and the transaction didn't go through. I...Read more
Company wrote 0 private or public responses to the review from Jun 29.
I received a $100 Vanilla prepaid Mastercard for Christmas. After using the card for only $67.60 in purchases, I find out online that the available balance is now only $1.74. This is entry-level math. A calculator is not required to see the problem here. I have...Read more
Company wrote 0 public responses to the review from Jul 28.
Vanilla Mastercard - Hummm
Ouiii ont ce fait tous pirate par des po de coeurs , cest degueulase!!
Company wrote 0 public responses to the review from Oct 02.
I would like to provide you guys a review: you have to be the worst customer service company I have ever encountered! My mother gifted me a prepaid card worth 100$ and somehow at wasn’t activated at the point of sale... how would she know?!? Now I am trying to use it...Read more
Company wrote 0 private or public responses to the review from Jul 11.
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