Vanilla Mastercard Reviews

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Fraud and company abuse

I purchased a Vanilla Mastercard and loaded $500 on it at Walmart. Less than an hour later I checked to make sure it was loaded before giving it as a gift. It had .59 cents remaining of the $500. I had not given it to anyone nor used it myself. Apparently, the numbers on the card were read with some kind of electronic reader either before my purchase or on my way out of the store. The card was emptied before an hour past its time purchase. I called Mastercard got all the payment amounts and electronic charges online, then filled out the paperwork and faxed that in. The phone call to Mastercard did take the theft complaint, give me a case number and give me the charges made in Paypal. It was loaded into someone's Paypal account then used to make purchases until depleted. On the phone Mastercard reported the charges were stopped as I reported it so quickly. After doing their paperwork and faxing that in and WAITING for refund. I called in to learn they have 90 days to "investigate" while holding onto my $500. This theft happened on 11/25/2020 I am writing this on 2/23/2021 and having just called to check into my case. I'm still waiting for refund. I was told they still have until 3/15/21 to finish their investigation. After a few more questions I was informed that the charges went through on this card. I protested that was not true that I caught the theft within an hour or so of purchase and was informed the purchases were "allowed". It's bad enough to have $500 withheld, now with the "allowance" of fraudulent purchases, I strongly suspect my money will not be refunded. INSULT TO INJURY! These cards do not operate by the same laws that Credit Cards must operate under. I will NEVER BUY another gift card and STRONGLY URGE that no one else buy one either. They need to be put out of business as these cards encourage theft and fraud. Even when caught in time to stop the theft, Mastercard allowed it to happen.

User's recommendation: DO NOT BUY NOR USE MASTERCARD VANILLA ONE CARDS!

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1 comment
#1996547

No one should ever buy these cards. They are being electronically scanned and the card information stolen while still in the store.

Once the card has been purchased it is promptly drained. My first experience the card was emptied less than 3 hours after purchase. The second instance I watched carefully to make sure no one was around when I made my selection, when I checked out no one else was in line and no one came close leaving the store. The card was emptied the day after purchase.

Walmart claims ignorance, but they do not protect these cards. Neither card had been opened or tampered with in any way. In one case the card was used online using Paypal to make purchases. The other card had an in person charge at Nordstrom's, store 535 and two purchases at Macy's.com totally draining the second card.

The Nordstrom's store number turned out to be in Burlington, Ma. On the first card, the online charges were accidently discovered quickly and Mastercard or their contractor reported the charges were still pending and stopped. Unfortunately, they allowed further charges the following day instead of freezing the account or cancelling the card. Then they take 90 days to "investigate".

Sending me a check for $101.70 even though I stopped all charges and their error allowed more. The 3 month to investigate does not help. Walmart destroys surveillance videos, before the investigation is complete, again of no assistance. Store managers will not even speak with the customer defrauded.

A floor supervisor suggested I file a Police Report. I completed the Police Report today and will drop it off at the Police Department tomorrow. I have just received the 101.70 by mail and will promptly deposit the check tomorrow. There is a considerable balance as both cards had been loaded with $500 each.

This has been a nightmare of incompetence from the beginning. Walmart is complicit in this theft by not securing this particular type of card under lock & key leaving on display for easy scanning. Scanners pick up card number, exp. date and the 3 digit # on the back.

Thieves can use the numbers online or make a duplicate card from blanks for use in a store. The Vanilla One Mastercards should ONLY be packaged in RDF proof packaging. This card states they do not have to follow the same rule of law because they are "gift" cards although looks like a credit card to consumers with account number, exp date, Mastercard Logo and 3 digit # on the back by the signature block.

PLEASE DO NOT BUY OR ACCEPT THESE CARDS. RISK OF FRAUD IS TOO GREAT.

ID
#2432181 Review #2432181 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

I'm unable to pay my att bill

I keep getting error codes each time i try to put in my payment info i have checked and double checked and even registered my card and still the same issues. have been trying all day
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ID
#1609778 Review #1609778 is a subjective opinion of poster.
Location
Harlan, Kentucky
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment
New Reviewer

And I thought you couldn't get worse than PayPal

I got a $75 prepaid MasterCard and activated it. So far, so good. I actually bought a few things. Later that day I went to check the balance and it was completely gone..$61.00 to Nintendo. Now the fun begins... I have to call get things reversed, wait, wait and wait. They said the will send a new card, but how? Not one person took my address.
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ID
#1570526 Review #1570526 is a subjective opinion of poster.
Pros
  • When the card works
Cons
  • Just bad
  • Inability to contact customer service
  • Length of time to resolve
Reason of review
Poor customer service
Loss
$61
Preferred solution
Full refund
New Reviewer

Vous être fraudes par l'interieur

Plainte a venir gouv. Du Canada.
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ID
#1560206 Review #1560206 is a subjective opinion of poster.
New Reviewer

Gift card used before opened

I received a vanilla Mastercard for Christmas and when I went to use it, someone had already purchased something t Saks 5th Avenue. When I called for help, they said I should have reported it sooner because there was nothing they could do now. Such a joke. These people are scam artists.
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ID
#1518719 Review #1518719 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
New Reviewer

Card error

Husband received a gift from his brother and could not get it to work, so passed it along to me. I tried to get balance online and received an error message. Called the 1800 number and received a message that the number was invalid. When I was finally able to reach a human, I was told that the card had not been activated correctly. I was told that if I had the receipt, that they could send me a replacement. When I stated again that the card was a gift from brother-in-law, I was told that I could open a case, but that the case would not do any good without the receipt. I was then asked if I wanted to open a case or try to get the receipt. When I asked what was the purpose of opening a case if it would do no goos without a receipt, I was simply asked again if I wanted to open one... Pretty much talked in circles. Pretty pointless. I guess that is $ down the drain for my brother-in-law.... and a lesson to check a balance/ activation immediately for my husband.
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ID
#1498099 Review #1498099 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
card not working, and customer service of no help.
Loss
$50
Preferred solution
Full refund
New Reviewer
i was given a prepaid card as gift 2 years ago. it was purchased in Canada. i am residing in India. i could not use it any where in India. online shopping like wish.com also could not be used. the value of the prepaid card is $50. now it is expiring in September. when...
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ID
#1354196 Review #1354196 is a subjective opinion of poster.
Cons
  • Pretty much the entire process of wasting money and time
  • No online support
  • No suitable resolution
Reason of review
not able to encash the value of the pre paid card in India
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer
I would like to provide you guys a review: you have to be the worst customer service company I have ever encountered! My mother gifted me a prepaid card worth 100$ and somehow at wasn’t activated at the point of sale... how would she know?!? Now I am trying to use it...
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ID
#1300543 Review #1300543 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Access/ activation issues
New Reviewer
This is such a nasty experience. I have received a 200 dollar Vanilla gift card along with another 200 dollar gift card from an institution. I had no issues using the other card however when I went to use the Vanilla Master card and the transaction didn't go through. I...
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ID
#1291851 Review #1291851 is a subjective opinion of poster.
Location
Toronto, Ontario
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective
New Reviewer

FURIOUS

Update by user Jul 26, 2018

nothing

Original review posted by user Jun 25, 2018
I BOUGHT THE CARD JUNE FOR A GIFT DECIDED I WAS NOT FAMILIAR WITH VANILLA AND WENT AND GOT A REGULAR MASTER CARD GIFT CARD, I KEPT THE CARD FOR MY PERSONAL USE. WE TRIED TO USE THE CARD YESTERDAY THE 24 AND DID NOT GO THROUGH SO WENT TO WALMART WHICH WAS WERE I GOT IT, DID MY SHOPPING AND GAVE THE VANILLA CARD AND DID NOT GO THROUGH. CONTACTED CUSTOMER SERVICE THEY TOLD ME TO CALL VANILLA CUSTOMER SERVICE. THE BALANCE ON THE CARD WAS ZERO DOLLAR $0.00, SOMEBODY USED THE CARD IN MAY, I BOUGHT THE CARD JUNE. WALMART MANAGER TALKED TO YOUR SUPERVISOR. I DONT KNOW THE OUTCOME, BUT ME, HAD TO PUT A QUERY , GOD KNOWS WHEN IT WOULD BE RESOLVE, FOR SOMETHING THAT HAPPENED BEFORE I BOUGHT THE CARD. ITS NOT FAIR, I SHOULD NOT BE PENALIZED FOR SOMETHING THAT HAPPENED TO THE CARD EVEN BEFORE I BOUGHT IT.
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1 comment
#1507287

My update went in the wrong complaint see previous case.

ID
#1288553 Review #1288553 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Cons
  • Card was used before i purchase
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund
New Reviewer
I wish I had read these reviews before I purchased one of these cards. This company is stealing money and getting away with it! Loaded $40.00 on a my vanilla card at Walmart. Unable to activate it either online or through so called customer service. Had the receipt...
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ID
#1227774 Review #1227774 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Cons
  • Lost money unable to activate it
Reason of review
Problems with payment
Loss
$40
Preferred solution
Full refund
Went a got a 25 dollar gift card to use on steam most gift cards I get makes me wait an hour I waited the hour tried it it said info was wrong checked everything was typed in right so I thought it might just be it hasn’t been an hour waited an hour tried again same...
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ID
#1203354 Review #1203354 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Bad quality
Loss
$25
New Reviewer

Zip code

They could not put a zip code for me so now this card is useless
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ID
#1173674 Review #1173674 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Poor customer service
New Reviewer

TOTAL COMPLETE " RIP OFF""

I bought a vanilla debit mastercard from this company for $100.00 dollars on or about 1-5 or 8 2018 i spent $97.46 of the funds went through O.K. I have a balance of $2.54 cents, so i tried to buy some M&Ms at walgreen today 1-18-2018 for about dollar something. And it would not go through, so i contacted the company and they said some of my information they have is WRONG well i told them the 1st transaction went through O.K. so why did you send me the card, if all the information i gave you was not correct! Now here is the KICKER people they want me to MAIL them a bunch of information on myself that i have already given them when i signed up for the card! Before they will let me have access to my $2.54 cents, people it's not the money at all, it's the rip off thing going on with me, and a whole lot of other people posting here. There is more going on here than we know. Do not do business with them, they can have my little $2.54 cents looks like they need it more than i do. Oh but i do like spreading the word. Thank You, One Ripped Off Customer
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ID
#1171992 Review #1171992 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Cons
  • Lie to you and do not honor their products
Reason of review
Problems with payment
I purchased close to $2500 in gift card to give as Christmas gifts (as I have done for the past 2 years without issue). This year, though they were activated by the store I purchased them at, they would not work. Not only did I have to re-gather them but now Vanilla...
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1 comment
#1417456

i too spent 200.00 on two vanillla prepaid mastercards and todate

I still have not heard back from Mastercard when I made the claim

ID
#1161317 Review #1161317 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Non resolution of issue refund not granted
Loss
$100
Preferred solution
Full refund

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