Vanilla Mastercard Reviews

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UNABLE TO ACCESS FOR BALANCE

I've tried to access my card number for a balance inquiry, and am being told it's an invalid card number. No immediate help in sight..other than a phone number that puts you on HOLD forever...I WILL NOT be using Vanilla again...
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ID
#1473889 Review #1473889 is a subjective opinion of poster.
Location
Melrose, Ohio
Service
Vanilla Mastercard Customer Care
Pros
  • Security of putting only as much money as i want
Cons
  • Know exact amount remaining in order to use up the balance
Reason of review
Poor customer service
New Reviewer

Lousey will never use again

my card had been compromised at store i called immediately, after almost a week they send me a packet for dispitue it dont work so i called on 12/17. was told there was no way to speed it up so they would send me package to fill out.This is terrible when i am disabled living on a ss check i buy 2 gift cards for christmas presents and will have neiter cards or money for grandsons christmas. I used to like and trust mc but not anymore Thank you Charles E Ehrhart
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ID
#1425891 Review #1425891 is a subjective opinion of poster.
Location
Lima, Ohio
Cons
  • Pretty much the entire process of wasting money and time
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer
I had recently bought a prepaid mastercard, when I got home I tried to go check to see if it was activated (vanillaprepaid.com) and it was declined. Nothing strange there. I waited a few more hours, and tried again. Declined. Hmm, I thought, I'll wait a few more hours....
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ID
#1391628 Review #1391628 is a subjective opinion of poster.
Location
Edmonton, Alberta
Service
Vanilla Mastercard Prepaid Card Activation
Pros
  • When the card works
Cons
  • When the card does not work and i waste money
Reason of review
Problems with payment
Loss
$55
Preferred solution
Full refund
New Reviewer

Can’t use card

Amazon wouldnt take card. Looked up online and the card is not found. JUST loaded with 100$
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ID
#1230918 Review #1230918 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment

Do not buy

This card does not work anywhere. Complete ***. Don’t waste your money on it.
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ID
#1155213 Review #1155213 is a subjective opinion of poster.

Totally ripoff and scam

I gave all my sensitive information . my social, my address and everything what they asked and yet they want my previous address and I gave that too. And now she said their data system couldn't process my information so I may not use the card the way I have should. and in order to get my money back they will charge me $10 processing fee. I called them thief and I'm going to report them to the police. so luckily the woman on the customer care was very sensitive and helpful eventually I was able to use my card with my insurance company but I will never ever use this company again. I mean, if US Government gives me driving license in two different states and this company doesn't accept the addresses or other information that means these are totally thieves and scam artist they just need someone like me to stand up and tell them I'm going to go to the police and report you or other government offices otherwise they just want to get away with this $10 or $10 fees imagine if they charge $10 for 10 people they can get easily $100 for nothing
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ID
#1130020 Review #1130020 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment

Vanilla Mastercard Gift Card Review

I went to use my $100 vanilla mc and the card was declined. I went online to look at balance and 2 transactions were completed with it somewhere in calgary where i have bever been. What a scam
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ID
#995663 Review #995663 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective
New Reviewer

Vanilla Mastercard Gift Card Review

I purchased a $200 gift card, it doesn't work no matter what I try. I've called customer service a few times, they have been rude and dismissive about my issue. It's not fair that I paid $200 to a company with nothing in return. I will never be buying any MasterCard products in the future. My friends and family feel the same way.
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ID
#964103 Review #964103 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective
First, I've always had issues reloading MyVanillaDebitCard. It took several tries to get it to take my $$$. A little over a month ago, I called Customer Service because I had forgotten my password. I gave them my information and a woman promised to send me the link...
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ID
#963174 Review #963174 is a subjective opinion of poster.
Service
Vanilla Mastercard Customer Care
Cons
  • No suitable resolution
  • Customer service
Reason of review
Poor customer service
Loss
$16
Preferred solution
Full refund

Vanilla Mastercard Gift Card Review

Don't EVER try to purchase anything online with the Vanilla MasterCard. This is the 3rd time where the transaction wouldn't go through. But the money is gone.
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ID
#932647 Review #932647 is a subjective opinion of poster.
Location
Masset, British Columbia
Product
Vanilla Mastercard Gift Card

Vanilla Mastercard Gift Card Review from Toronto, Ontario

I purchased a vanilla MasterCard gift card for $200 a week ago. I tried to use it after, and nothing but decline occurred. I call the service agents and they tell me to email incomm, I emailed incomm, waited 3 days like I was asked, then, what do you know? They supposedly didn't receive it even though delivery was successful on my behalf. Don't buy any of these, the company is a scammer and commits fraud on a regular basis. Oh, that reminds me, time to report them!
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ID
#838164 Review #838164 is a subjective opinion of poster.
Location
Toronto, Ontario
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment
New Reviewer
Vanilla Mastercard - Very Unhappy!!!
I purchased a Vanilla MasterCard in the amount of $200.00 on Dec 1st,2015. My receipt states the activated amount to be $200.00 however when i tried to use it I was declined. Calling customer service (which is a joke because although they are very polite they can't...
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ID
#774667 Review #774667 is a subjective opinion of poster.
Location
Newmarket, Ontario
Product
Vanilla Mastercard Gift Card
Cons
  • Lack of responce
  • Length of time to resolve
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

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