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1.0
Details
Update by user Aug 27, 2019

No

Original review posted by user Aug 25, 2019
My daughters bought me a Vanilla Visa Gift Card from Walgreen's at 191 Yorba Linda Blvd Placentia, CA for Mother's Day 2019 for $150.00. When I tried to use it I was told it had already been used and was no longer valid. My daughter contacted Walgreen's who sent the...
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ID
#1635011 Review #1635011 is a subjective opinion of poster.
Cons
  • Card was used before i purchased it
  • Card was used before i purchase
Reason of review
Access/ activation issues
Loss
$150
Preferred solution
Full refund

Don't buy its a BIG scam!

1.0
Details
Big scam dont buy this card
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ID
#1623189 Review #1623189 is a subjective opinion of poster.
Location
Chesterfield, Massachusetts

I'm unable to pay my att bill

1.3
Details
I keep getting error codes each time i try to put in my payment info i have checked and double checked and even registered my card and still the same issues. have been trying all day
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ID
#1609778 Review #1609778 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment

Awesome

5.0
Details
Love I love this card!! I am able to order online for the first time with this!!!! Like
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ID
#1572106 Review #1572106 is a subjective opinion of poster.
Location
Kitchener, Ontario
Reason of review
It works on online websites

And I thought you couldn't get worse than PayPal

1.0
Details
I got a $75 prepaid MasterCard and activated it. So far, so good. I actually bought a few things. Later that day I went to check the balance and it was completely gone..$61.00 to Nintendo. Now the fun begins... I have to call get things reversed, wait, wait and wait. They said the will send a new card, but how? Not one person took my address.
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ID
#1570526 Review #1570526 is a subjective opinion of poster.
Pros
  • When the card works
Cons
  • Length of time to resolve
  • Just bad
  • Lack of responce
Reason of review
Poor customer service
Loss
$61
Preferred solution
Full refund

Replacement card issue

I called for my expired card that had a blanance of 50$ on it, I was to be sent a replacement card in that amount, now I have yet to receive this card. It may not be with Vanilla and was the post office as we had an issue with the carry stealing parcells etc. My name is Richard Anderson 175 Thomas ave Wallaceburg Ont Canada, N8A 5H6 was the address. Can you resolve this issue and send me the replacement card, but please send to MY NEW MAILING ADDRESS 1019 Weber St E, Kitchener, ON, N2A1B4 Thank you Richard Anderson card number? 5113 4076 2977 **** email onegreatfinish@aol.com
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ID
#1561365 Review #1561365 is a subjective opinion of poster.
Service
Vanilla Mastercard Customer Care
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Deliver product or service ordered

Vous être fraudes par l'interieur

1.0
Details
Plainte a venir gouv. Du Canada.
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ID
#1560206 Review #1560206 is a subjective opinion of poster.

Gift Card cannot activate

Vanilla Mastercard - Gift Card cannot activate
I have received a vanilla Mastercard gift and it does not want to activate. I gives a message that the card number entered has not been found. Here is the card number: 5164 8891 3616 3562
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ID
#1528764 Review #1528764 is a subjective opinion of poster.
Location
Centurion, Gauteng
Service
Vanilla Mastercard Prepaid Card Activation

Gift card used before opened

1.0
Details
I received a vanilla Mastercard for Christmas and when I went to use it, someone had already purchased something t Saks 5th Avenue. When I called for help, they said I should have reported it sooner because there was nothing they could do now. Such a joke. These people are scam artists.
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ID
#1518719 Review #1518719 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card

A waste.

Was gifted a card, activated the card,a couple days later i use it for the first time and it didn't work. I checked the balance history I activated it only to get it scammed 8 hours later? There's no where to report it but only ways to avoid it. Absolutely ridiculous.
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ID
#1505944 Review #1505944 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
1.0
Details
Husband received a gift from his brother and could not get it to work, so passed it along to me. I tried to get balance online and received an error message. Called the 1800 number and received a message that the number was invalid. When I was finally able to reach a...
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ID
#1498099 Review #1498099 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
card not working, and customer service of no help.
Loss
$50
Preferred solution
Full refund

Rip Off

Received a $100 Vanilla Mastercard for christmas. Used it once for $40 and put back in my wallet. A few days later I went to use it again and fould that an online purchase was made in another state for the remaining balance. $60 gone. Since I didnt get the receipt with the card Vanilla wouldnt help. Asked me to have my friend go to store and try to get another copy of the receipt. Yea right. DO NOT USE VANILLA MASTERCARD. ITS NOT SECURE....
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1 comment
Anonymous
#1715677

We purchased a few vanilla gift cards between October and December of 2018 at different time periods from Walmart in Carleton Place Ontario, Canada one of them was not properly activated by the cashier, we didn't keep the receipts didn't know this could happen, Vanilla told us the same thing to go to Walmart and get a copy of the receipt. I agree with you and said the same thing YEAH RIGHT!

How many people have been scammed by this company due to the cards not properly being activated, a quick check online tells us way too many these cards should have a different activation system in place like how about upon purchase immediately by the number SKU number, plain and simple then this way a dense cashier can't *** up its activating process.

We no longer buy any of these and would suggest to everyone not to take the chance either If you want to gift someone give them cash instead. Vanilla should be sued for the millions they steal from people annually.

ID
#1480607 Review #1480607 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • Unwilling to help with out receipt
Reason of review
Refund for lost money
Loss
$60
Preferred solution
Full refund

UNABLE TO ACCESS FOR BALANCE

1.8
Details
I've tried to access my card number for a balance inquiry, and am being told it's an invalid card number. No immediate help in sight..other than a phone number that puts you on HOLD forever...I WILL NOT be using Vanilla again...
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ID
#1473889 Review #1473889 is a subjective opinion of poster.
Location
Melrose, Ohio
Service
Vanilla Mastercard Customer Care
Pros
  • Security of putting only as much money as i want
Cons
  • Know exact amount remaining in order to use up the balance
Reason of review
Poor customer service

Lost card/replacement

I called on January 8 2019 to report a stolen/lost card. I was given the case# 113****. on January 10th I sent the requested receipt and copy of my utility bill. I sent the information to Premium_fax@***.com. I have not heard one word back and when I called to follow up I have been given a run a round.
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ID
#1452312 Review #1452312 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • No reply and runaround
  • No suitable resolution
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund

Does not work

Tried to use card and did not work
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ID
#1444882 Review #1444882 is a subjective opinion of poster.
Location
Belle River, Ontario