Vanilla Mastercard
Reviews and Complaints

I put $30 on this vanilla mastercard for my boyfriend to use on a game online for father's day. When he goes to enter this information it declines him.

So i call customer service and wait and wait and wait until finally some foreign guy answers. I give him all of my personal info because apparantly it cant identify me online or my mother or my bf. What the *** Dude basically gives me the run around and tells me to email him copies of all my personal *** including ID, SS card and a copy of a bill to confirm my address and even then it will take 1-2 business days to get a refund check in the mail and even then it may not happen incase they still cant identify me based on all that info. Huge huge rip off.

$30 of my hard earned cash down the drain becsuse of some scamming sons of *** Also, *** walmart for allowing this *** to be sold in stores.

I feel like they know its a scam yet they let it slide due to the fact that they get their little $3.65 processing fee for every sucker that picks one up. NEVER AGAIN.

I wish I had read these reviews before I purchased one of these cards. This company is stealing money and getting away with it!

Loaded $40.00 on a my vanilla card at Walmart. Unable to activate it either online or through so called customer service. Had the receipt showing $40.00 was loaded on card. Customer service rep kept repeating his scripted response: "I'm sorry.

That's not the amount we show was loaded on this card. We are unable to go any further with this problem, until you can tell us the correct amount". The only thing on the receipt was the forty dollars for the shop card activation! Yet, this idiot continued to give me the same response!

Lost $40.00.

At least it wasn't a large amount. Never again!!!

I Bought one for my son for Christmas for 100.00 it did not work and still does not work i have called them and i been to Walmart in Pell City and they can't fix it. Vannilla Card is taking our money and getting rich off of us.

DON'T BUY THEM!!!!!!!! DON'T BUY THEM!!!!!!!!!!!!!!!!!!

I still don't have my money back they are crazy when i called them they wanted the name of the person the replacement card was in i told the we did not get one at all and them she wanted to fuss at me so rude !!!!!!!

Bad company do not trade with them at all Bad, Bad,

Went a got a 25 dollar gift card to use on steam most gift cards I get makes me wait an hour I waited the hour tried it it said info was wrong checked everything was typed in right so I thought it might just be it hasn’t been an hour waited an hour tried again same thing waited an hour again didn’t work at this point I was very pissed off went to a different MasterCard site checked it worked put it on steam but every time I try to buy something it says it was declined but they took a dollar from me WTF honestly this is the first time it’s been like this and I’m never buying a MasterCard gift card again sent an email and it said I had to wait like 3 days I want what I paid money for now not in 3 days and I know asking for a refund is out of the question because companies like this *** dont like giveing money back tell you guys if you plan on sending money on steam just get a steam card you won’t have to deal with this bs

I purchased close to $2500 in gift card to give as Christmas gifts (as I have done for the past 2 years without issue). This year, though they were activated by the store I purchased them at, they would not work.

Not only did I have to re-gather them but now Vanilla MasterCard (Incomm) will not activate the ones I kept so they can be used (though I have sent them all requested documentation). Nor have they refunded my money nor will anyone return an email nor phone call concerning them. If this is how these companies do business, they will no longer have my business. It was embarrassing enough to have your gift unusable.

But more of an insult when the retailer nor the issuer will resolve the issue.

Gertrude Sanders - St. Louis, MO