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I purchased a one vanilla prepaid mastercard from walmart with $100 on it. I attempted to use it to order on Amazon and Wish.com.

I was waiting for my items to arrive and weeks later I decided to check my emails only to discover that both transactions had been declined. I looked up my balance on their site, and only had $5 balance with a purchase to some GiftInc for $95. I called onevanilla customer service and spoke with a rep. He tried to get me to send a copy of my drivers license so he could send my complaint to the dispute department, or so he said.

I wouldn't give him anything other than my address to send replacement card, which I'm sure I will never see.

$100 just taken away from me. I am so angry.

Product or Service Mentioned: Vanilla Mastercard Prepaid Card.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Jun 16, 2017.
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Anonymous
#1498761

I also declined to give a photo ID.In this age of identity theft who sends out there ID over email??Insanity.My loss just $40, but still infuriating.Frank Martinez NYC

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