I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla website, in order to register it for on-line purchases, the error "invalid postal code" appears.
I have tried the correct format and capitalization, as well as with small letters with and without the space. I have also tried other postal codes, and even a US zip code, but all produce the same error. I even tried using a different browser and a different device, and still encounter the same problem. I'm not willing to wait on the phone for hours (as others have reported), only to be given the run-around.
Lesson Learned: DON'T BUY VANILLA CARDS. Use a different provider for your pre-paid credit.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of vanilla mastercard website. Vanilla Mastercard needs to read this review and look into the issue (if any) according to poster's claims.