Not resolved

I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla website, in order to register it for on-line purchases, the error "invalid postal code" appears.

I have tried the correct format and capitalization, as well as with small letters with and without the space. I have also tried other postal codes, and even a US zip code, but all produce the same error. I even tried using a different browser and a different device, and still encounter the same problem. I'm not willing to wait on the phone for hours (as others have reported), only to be given the run-around.

Lesson Learned: DON'T BUY VANILLA CARDS. Use a different provider for your pre-paid credit.

Product or Service Mentioned: Vanilla Mastercard Website.

Reason of review: Damaged or defective.

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Vanillaprepaid.com with old postal code works, 2 year old subdivsion, no good. says invalid. I guess they use a really old database of postal codes.


my issue was solved by using a different postal code. I'm from Canada so i'm not sure if this will help U.S.

customers but try it if youre having issues. for some reason my actual postal code wasn't recognized as a real code I guess even though I know for a fact it is.


I had the same problem but then a1a1a1 and it said "Invalid Zipcode" so I tried my Postal Code with Caps A1A1A1 and it accepted it, Not sure if it will work for everyone but it did for me


oh no

Surrey, British Columbia, Canada #1273055

Same thing going on with me

Scarborough, Ontario, Canada #1269911

Well, that's helpful

*eyes roll*


I don't buy them anymore. The charges are outrageous for one thing, and they rarely work online as well.

Eva Fleury


Burnaby, British Columbia, Canada #1223531
Same thing happen to me, because you were using a wrong website and most probably you were checking your postal code on the other website so it kept logging you out . All you have to do is to visit original Vanilla Master Card website I will link the website below , Enjoy :) there is always solution you gotta be smart !

So here you go .... wait read some more lol read read read Good ?! You were really curious you could fix this ?!

Yes ! https://www.vanillaprepaid.com/VanillaPrepaid/home.html?csrfToken=FeUGFkzc8zU0bYk6T3FA2gjUWNG2I8iZ
to Anonymous Trenton, Ontario, Canada #1261603

The above link provided by Anonymous SOLVED EVERYTHING! when i copied the link, it looked the EXACT same as the site the back of my vanilla gift-card linked me to (the one that will not allow me to register).

But when i tried to register on the link from Anon, it WORKED!

then i looked carefully; the two sites LOOK the exact same, but are in fact 2 different addresses (many different numbers and symbols at the end of the full address)

This is an absurd joke of a solution (if i'm looking at VISA vanilla as a business model), but I muse praise Anonymous for this surprising solution. Believe me when i Say my vanilla card would NOT allow me to register a postal code....I tried everything and some other stuff; this simple clone (original?) of the vanilla gift-card site solved it instantly....amazing.

Oh; I have had nothing but grief with Vanilla VISA; avoid these cards if you want them for online shopping (from what I've read and heard, you should just avoid them flat-out and complain to anyone who may have something to do with vanilla VISA). Due to utterly inept implementation or maintenance--whatever the issue is--these cards are trouble.

to Thankful1 #1522277

Fishing site. Do not use your card on that site or else they will use your balance!

to Anonymous Mississauga, Ontario, Canada #1263964

still not working

to Anonymous #1270023

Yeah still not working for me urghh

to Anonymous #1361092

Thank you sooooo much! helped a lot

to Anonymous #1522280

Don't do it. Fishing site. Dont get scammed

Rochester, New York, United States #1220909

I was giving this card as a gift from someone in canAda and I live in ny and this postal code keep saying invaled is pissng me off.and that vanillagift.Com not coming up only as an error -.- smh I want it to work already and I tried everything

Pittsburgh, Pennsylvania, United States #1219854

I had a similar problem, which I solved by registering my card on a different Vanilla site than the one listed on the card. I bought a Vanilla Mastercard gift card, which told me to register it at vanillamastercard.com.

I had the same problem there that you describe. After some poking around I finally went to vanillagift.com which worked fine.

Spring Valley, New York, United States #1215236

go to vanillagift.com, NOT vanillamastercard, vanillavisa, or vanillaprepaid.com

Vanillagift.com takes the zip code (finally one website does) and it acually worked for me instantly, I hope this helps you guys with your gift card problem

Thousand Oaks, California, United States #1202305

Thanks to cd067. used vanilla.com and set zip code.


I just had this problem, here's how i fixed it: change whatever country the site had already put in, to something else. then change it back to your correct country.

and keep in mind if you mouse over the 'postal code/zip' box it tells you to have Caps and spaces for ex. X#X #X#

hope this helps

to hichaelhelps #1293633

it wasnt working for me and capitalizing my zip code solved it ty

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