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67 comments

I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla website, in order to register it for on-line purchases, the error "invalid postal code" appears.

I have tried the correct format and capitalization, as well as with small letters with and without the space. I have also tried other postal codes, and even a US zip code, but all produce the same error. I even tried using a different browser and a different device, and still encounter the same problem. I'm not willing to wait on the phone for hours (as others have reported), only to be given the run-around.

Lesson Learned: DON'T BUY VANILLA CARDS. Use a different provider for your pre-paid credit.

Product or Service Mentioned: Vanilla Mastercard Website.

Reason of review: Damaged or defective.

Location: Vancouver, British Columbia

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Anonymous
#1932714

There's definitely something wrong with you people... You're all a bunch of thieves...

Anonymous
#1903775

I have the same problem, I used visa cards all my life and that one time I use this it doesn't work. Great.

Anonymous
#1892484

True

Anonymous
#1886997

I as well have found out the same thing. I just got off the phone with a customer service agent and was pretty much told I was doing something wrong....I'm sitting on a useless piece of plastic

Anonymous
#1867025

Il faut saisir le code postal dans le format suivant en majuscule: A2A B3B

Anonymous
#1886601
@PissedConsumer1867025

merci, ceci a fonctionné

Anonymous
#1919795
@PissedConsumer1867025

merci sa la marcher

Anonymous
#1864591

I missed out on a $1200.00 phone for less than half retail price becauae of this stupid *** error. Will I see anything other than a form-letter type not-an-apology that just says "we're sorry youre experience wasmt perfect"

Anonymous
#1863761

Will not allow to use Canada Postal Code. Only Zip Codes.

Zelda
#1852705

Same experience

Anonymous
#1845777

Just got Canadian Postal code entered with all caps and space, like A2A 1B2

Anonymous
#1848025
@PissedConsumer1845777

Thanks! Putting the space and adding it in capital letters fixed it for Canada!

Anonymous
#1893125
@PissedConsumer1848025

THANK YOU

Anonymous
#1921158
@PissedConsumer1845777

Thanks man

Anonymous
#1843467

wish I would have read this B4 I purchased my card as am having the same problems

Anonymous
#1835439

All caps with the space in between the first three digits

Anonymous
#1841541
@PissedConsumer1835439

All caps with a space between the third and fourth characters and it works

Anonymous
#1800426

I had the same error. Entered my postal code with All caps and it worked

Anonymous
#1800365

You have to have a space like s5k 3m4

Anonymous
#1839321
@PissedConsumer1800365

It actually *** worked! No Joke for Serious.

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