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80 comments

I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla website, in order to register it for on-line purchases, the error "invalid postal code" appears.

I have tried the correct format and capitalization, as well as with small letters with and without the space. I have also tried other postal codes, and even a US zip code, but all produce the same error. I even tried using a different browser and a different device, and still encounter the same problem. I'm not willing to wait on the phone for hours (as others have reported), only to be given the run-around.

Lesson Learned: DON'T BUY VANILLA CARDS. Use a different provider for your pre-paid credit.

Product or Service Mentioned: Vanilla Mastercard Website.

Reason of review: Damaged or defective.

Location: Vancouver, British Columbia

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#1852705

Same experience

#1845777

Just got Canadian Postal code entered with all caps and space, like A2A 1B2

#1848025
@PissedConsumer1845777

Thanks! Putting the space and adding it in capital letters fixed it for Canada!

#1893125
@PissedConsumer1848025

THANK YOU

#1921158
@PissedConsumer1845777

Thanks man

#1956368
@PissedConsumer1845777

Saved me some frustrations as well thank you for pointing out simple instructions they should have laid on there website

#1843467

wish I would have read this B4 I purchased my card as am having the same problems

#1835439

All caps with the space in between the first three digits

#1841541
@PissedConsumer1835439

All caps with a space between the third and fourth characters and it works

#1965481
@PissedConsumer1841541

Accuracy counts. Thanks!

#1800426

I had the same error. Entered my postal code with All caps and it worked

#1800365

You have to have a space like s5k 3m4

#1839321
@PissedConsumer1800365

It actually *** worked! No Joke for Serious.

#1795253

I received a $25 gift card and cannot register it. It says the card number has not been found.

I called them but got nowhere. Very poor service.

#1723539

SAME MESSAGE. INVALID POSTAL CODE.

#1731809
@PissedConsumer1723539

you just gotta change the region or country to wherever you live.

#1794803
@Hani A Qty

How do you change the region?

#1795118
@PissedConsumer1794803

They should just stay with the Vanilla cards because hackers steal everything even if they live in the same house as you, it's so bad

#1639085

My prepaid vanilla MasterCard has the last 8 digits scratched off and the card is defective. I do not have the original purchase receipt as it was a gift and the company will not replace it. I am not the only person who this has happened to.

#1586844

Vanillaprepaid.com with old postal code works, 2 year old subdivsion, no good. says invalid. I guess they use a really old database of postal codes.

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