30.4K views
80 comments

I purchased a prepaid Vanilla MasterCard from Shoppers Drug Mart. As I wish to use it on-line, I went to the vanilla website to register my postal code. The available balance of my card appears to be correct, but when I attempt to enter my postal code on the vanilla website, in order to register it for on-line purchases, the error "invalid postal code" appears.

I have tried the correct format and capitalization, as well as with small letters with and without the space. I have also tried other postal codes, and even a US zip code, but all produce the same error. I even tried using a different browser and a different device, and still encounter the same problem. I'm not willing to wait on the phone for hours (as others have reported), only to be given the run-around.

Lesson Learned: DON'T BUY VANILLA CARDS. Use a different provider for your pre-paid credit.

Product or Service Mentioned: Vanilla Mastercard Website.

Reason of review: Damaged or defective.

Location: Vancouver, British Columbia

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1293633
@PissedConsumer1189261

it wasnt working for me and capitalizing my zip code solved it ty

#1189068

I was having the same issue with vanilla gift card but U.S postal code. I was able to enter my postal code on vanillagift.com they have multiple sites and I tried the prepaid site, then vanillavisa site- neither worked. Hope this helps.

#1187173

Go to the URL on the back of the card and use capital letters in your postal code with no space.

#1211410
@PissedConsumer1187173

How in the world do you capitalize zip code numbers?!

#1225621
@PissedConsumer1211410

Postal code not zip code. A world exists outside the USA lmao

#1186799

Same issue here. I get the "invalid postal code" error on VanillaMasterCard.com.

Technically the back of my card says to use VanillaPrepaid.com, but that site just brings me to a blank 404 page.

#1186335

vanillaprepaid.com site is not working now and the other site wont accept postal codes wtf???

#1180874

You are NO LONGER REQUIRED to provide a postal coded. All cards are treated as anonymous.

I called and that's the answer I was given.

I just bought an album (paying for music? Who does that?) and the payment went through flawlessly.

#1211409
@PissedConsumer1180874

People who bought the card primarily to use for online shopping need to register, so when you're checking out items, you will have a name where it says to put your name on the card.

And I'm in the same boat as the other people.

On Vanillavisa.com, it showed I had the correct balance, but the zip was ALWAYS invalid.

When I call, the robot asks for my activation number, which I don't have, since it activated the moment it was purchased. No win!

#1167591

I called this number and was able to register zipcode

1-80*-***-****

#1166256

Go to Vanillaprepaid.com instead of Vanillamastercard.com

#1166601
@PissedConsumer1166256

like this person said go to vanillaprepaid.com, that solved my issue post haste

#1200206
@PissedConsumer1166601

I went to vanillaprepaid.com and it's still saying an error occurred, ugh so frustrating

#1180135
@PissedConsumer1166256

I used vanilla prepaid card (mostly mastercard) for over 4 years already and this postal code problem never occured before. However, my problem was resolve by registering my zipcode via the link that person posted! thank you for the help!

#1166190

Same problem here...

I never had any issue with these cards before but this is quite irritating...

#1165908

Me too. Can't use card for most online purchases or to pay bills, because can't register zip.

Is this happening for just a few people? Or is everyone having this problem? It has gone on now for 3-4 days, odd. I noticed this thread has gotten a lot of views the past few days, please if you visit leave a comment.

Has anyone called them? Its odd that they haven't fixed it, what do they say?

#1179820
@PissedConsumer1165908

Same problem happening to me today..June 30, 2016

#1189063
@PissedConsumer1179820

Same here July 23,2016

#1165746

same problem worked a dozen times before until now

#1184169
@PissedConsumer1165746

had same issue, but went to vanillaprepaid.com instead and was no issue at all getting postal code entered. i've used these on / off for about 2 yrs... never had a problem at all.

Vanilla Mastercard Reviews

  1. 60 reviews
  2. 12 reviews
  3. 4 reviews
  4. 0 reviews
  5. 1 review
Vanilla Mastercard reviews