1.0
Details
- purchased card from live cashier @ grocery store who confirmed by showing on the receipt that the gift card was activated -when gift card deemed inactive, we contacted Vanilla company on the back and after being on hold for a long time, we were told to send in a copy...
View full review
ID
#1983003 Review #1983003 is a subjective opinion of poster.
Location
Leduc, Alberta
Product
Vanilla Mastercard Gift Card

Vanilla Gift - I was given a Vanilla MasterCard as a gift. Immediately it had a zero balance. I contacted the company and they said to wait and they would check it out. Well, several months later I’ve heard nothing.

1.2
Details
I would appreciate a call from you. I also would appreciate you standing behind the value of this card. If not, you will be reported to BBB FOR FRAUD. MY PHONE # is: 308-730-1273

User's recommendation: Do not rely on these guys!

View full review
ID
#1936210 Review #1936210 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Pros
  • There isnt any pros
  • Security of putting only as much money as i want
Cons
  • No reply and runaround
Loss
$250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vanilla Gift - Completed all paperwork 1/9/2020, filed it, no response

1.0
Details
I received a gift card for Xmas 2018. Tried several times to use it, but would not work. Called several times and was told all is ok just use it balance available. Called another time and was told card used on December 2, 2018 prior to the day received December 24, 2018. This was 22 days prior to receiving the gift. To date, 4/11/2010 I have NOT RECEIVED A RESPONSE to my submission.

User's recommendation: Do not purchase...

View full review
ID
#1864958 Review #1864958 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vanilla Gift - Ive bought numerous vanilla visa gift cards through walmart.com and 1of their mastercards ive been cheated out of 500

1.1
Details
ive bought numerous vanilla visa gift cards through walmart.com and ive been cheated out of 500 via 2 of the 200 vanilla visa gift cards and 1 mastercard for 100 i tried to activate them and tried to get customer service with walmart.com and the vaniila .com but they refuse to help me they took the money from the debit card i paid with though

User's recommendation: DO NOT buy vanilla visa or mastercard gift cards.

View full review
ID
#1828268 Review #1828268 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Pros
  • There isnt any pros
  • Little
Cons
  • No reply and runaround
  • Suck
  • That it didnt work
Loss
$500
Preferred solution
Deliver product or service ordered

Vanilla Mastercard - Contact BBB

1.0
Details
Hey I'm someone who got the same problem of an unauthorized transaction but if what you say is true contact BBB and issue a complaint and they will help you. As for my case they helped me get my amount of money back and I'm thankful for this and I'm just trying to help others.
View full review
ID
#1727644 Review #1727644 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card

Vanilla Mastercard - Don't buy it. It's a corrupt

1.0
Details
I had a problem with my prepaid one vanilla mastercard which made a unauthorized transaction and i call Custer service and said i have to weight 90 days and they eould send an survey to my email but never did. I would like to know if ya'll could do something about my unauthorized transactions as a refund.
View full review
1 comment
Anonymous
#1787477

Hey I'm someone who got the same problem but if what you say is true contact BBB and issue a complaint and they will help you. As for my case they helped me get my amount of money back.

ID
#1704347 Review #1704347 is a subjective opinion of poster.
Location
Maitland, Florida
Product
Vanilla Mastercard Gift Card

Vanilla Mastercard - Rip off at Walmart

I purchased over $1500 worth of gift cards for Christmas 2018 and I STILL do not have cards that work. I went back to the Walmart I purchased them from and they gave me the email address to send a picture of everyone of the cards and the receipt to them and supposedly they activated them all. But they still do not work. I've tried emailing the address again and they do not answer. I've tried to get online to the "check your balance" and it will never come up - it's always check back later. I will NEVER purchase gift cards again and I want everyone to know Walmart does not stand behind their product sold AND Vanilla gift cards are a rip-off.
View full review
ID
#1673650 Review #1673650 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • Phone will not go through
  • Card will not work
  • Stie does not come up
Reason of review
Access/ activation issues
Loss
$1504
Preferred solution
Full refund
1.0
Details
On 8/6/19 I purchased a one vanilla prepaid card and put $50 on it. I tried to pay a bill and the card kept getting declined. I called the company and was told that since the bill was a recurring bill I could not use the card. I told them I wanted a refund and was told...
View full review
ID
#1641397 Review #1641397 is a subjective opinion of poster.
Location
Weatherford, Texas
Product
Vanilla Mastercard Gift Card

Vanilla Mastercard - Gift card used before opened

1.0
Details
I received a vanilla Mastercard for Christmas and when I went to use it, someone had already purchased something t Saks 5th Avenue. When I called for help, they said I should have reported it sooner because there was nothing they could do now. Such a joke. These people are scam artists.
View full review
ID
#1518719 Review #1518719 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card

Vanilla Mastercard Reviews

  1. 79 reviews
  2. 16 reviews
  3. 4 reviews
  4. 0 reviews
  5. 1 review
Vanilla Mastercard reviews

Vanilla Mastercard - A waste.

Was gifted a card, activated the card,a couple days later i use it for the first time and it didn't work. I checked the balance history I activated it only to get it scammed 8 hours later? There's no where to report it but only ways to avoid it. Absolutely ridiculous.
View full review
ID
#1505944 Review #1505944 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
1.0
Details
Husband received a gift from his brother and could not get it to work, so passed it along to me. I tried to get balance online and received an error message. Called the 1800 number and received a message that the number was invalid. When I was finally able to reach a...
View full review
ID
#1498099 Review #1498099 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
card not working, and customer service of no help.
Loss
$50
Preferred solution
Full refund

Vanilla Mastercard - Rip Off

Received a $100 Vanilla Mastercard for christmas. Used it once for $40 and put back in my wallet. A few days later I went to use it again and fould that an online purchase was made in another state for the remaining balance. $60 gone. Since I didnt get the receipt with the card Vanilla wouldnt help. Asked me to have my friend go to store and try to get another copy of the receipt. Yea right. DO NOT USE VANILLA MASTERCARD. ITS NOT SECURE....
View full review
1 comment
Anonymous
#1715677

We purchased a few vanilla gift cards between October and December of 2018 at different time periods from Walmart in Carleton Place Ontario, Canada one of them was not properly activated by the cashier, we didn't keep the receipts didn't know this could happen, Vanilla told us the same thing to go to Walmart and get a copy of the receipt. I agree with you and said the same thing YEAH RIGHT!

How many people have been scammed by this company due to the cards not properly being activated, a quick check online tells us way too many these cards should have a different activation system in place like how about upon purchase immediately by the number SKU number, plain and simple then this way a dense cashier can't *** up its activating process.

We no longer buy any of these and would suggest to everyone not to take the chance either If you want to gift someone give them cash instead. Vanilla should be sued for the millions they steal from people annually.

ID
#1480607 Review #1480607 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • Unwilling to help with out receipt
Reason of review
Refund for lost money
Loss
$60
Preferred solution
Full refund

Vanilla Mastercard - Lost card/replacement

I called on January 8 2019 to report a stolen/lost card. I was given the case# 113****. on January 10th I sent the requested receipt and copy of my utility bill. I sent the information to Premium_fax@***.com. I have not heard one word back and when I called to follow up I have been given a run a round.
View full review
ID
#1452312 Review #1452312 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Cons
  • No reply and runaround
  • No suitable resolution
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund

Vanilla Mastercard - So much for my gift card!

I got a $50 gift card from on of my students and I can't use it! The website said there is an issue with my card and to call customer service but of course there is no one to talk to at customer service. This is the worst scam and so awkward to tell the parent who gave it to me!
View full review
ID
#1430576 Review #1430576 is a subjective opinion of poster.
Location
Cashiers, North Carolina
Product
Vanilla Mastercard Gift Card
Reason of review
Damaged or defective

Vanilla Mastercard - I have a vanilla card

I ordered 2 pink runningshoes which never showed. Free people said they gave me a refund but it’s not on the car. MasterCard the last 4 were 7005. Freepeople was the store online.
View full review
ID
#1297624 Review #1297624 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Reason of review
Problems with payment