I bought a Vanilla Mastercard at Sam's and I could not get it to work. I called the number on the back of the card 1 800 680 5938 and it is totally automated.
It asked me to put in the card number, the exp. date, and the three digit code on the back. After I did this, it asked me to do it again, and again, and again . .
. I looked online and got the number for Mastercard, who put me in touch with Banker's Bank which handles the card. She would not help me and gave me the same number on the back of the card and INSISTED that I could get ahold of a live person there. I assured her that I could not.
She INSISTED again that I could. I told her she needed to fix this and she just passed the buck saying that I had to call the number on the back. She told me the card was active and I could use it. I cannot get on the www.getcardbalance.com website because it will not accept the card number as a login.
I tried using the card on several different websites, and it rejects it.
So I am now trying to get my money back from Sam's. I will NEVER use Mastercard again because they ripped me off and refuse to back their product.
Product or Service Mentioned: Vanilla Mastercard Website.