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Verified Reviewer

Vanilla Gift - I just bought a card and one second later all the money was gone

1.0
Details
Vanilla Gift - I just bought a card and one second later all the money was gone
I bought a card and tried to put a postal code to it and it said expoint -100.00 and I didn’t even use my card. This is ***

User's recommendation: Don’t buy these cards unless you want to be ripped off.

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1 comment
Anonymous
#1890044

Cant put postal code online and when try to call csr the line disconnects all the time automatically.

ID
#1905245 Review #1905245 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Pros
  • When the card works
Cons
  • Phone will not go through
  • Stole my money
  • Card will not work
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vanilla Mastercard - This one is a shaking shady one

2.0
Details
Why was there a latonia on my email? how is somebody getting my information to change the password and stuff and that's probably how my $95 and some cents was stolen off my card.
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ID
#1801499 Review #1801499 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Loss
$95
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vanilla Mastercard - I don't know if I would even use another vanilla gift card MasterCard

2.0
Details
I had $95 and some cents stolen from my card. I spoke with somebody at vanilla gift card, they gave me a case number, was supposed to get paperwork in the mail, still haven't received it. This was on the 14th of February.
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ID
#1801494 Review #1801494 is a subjective opinion of poster.
Location
Bridgewater Township, New Jersey
Product
Vanilla Mastercard Prepaid Card

Vanilla Mastercard - Stay away from the card if you can.

1.0
Details
$100 on card tried to charge the amount came back declined tried again for $25 went through but kept going through this cycle every time I tried a transaction. Now have a balance of $1.95 keeps coming back declined when I try to put through a $1.95 on pos machine.
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1 comment
Anonymous
#1820523

I had similar problems. I can no longer use their website at all since 2019.

It just shows a spinning graphic. So avoid them like the thieves they are.

I now use Paypal which works just fine. This way my money stays in my bank until used.

ID
#1779372 Review #1779372 is a subjective opinion of poster.
Location
Ottawa, Ontario
Product
Vanilla Mastercard Prepaid Card

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Verified Reviewer

Vanilla Mastercard - Be careful when purchasin

I purchased at Vanilla Master Card on Sunday, Dec 1st at a Couche Tard in LaSalle and asked for a $100 Card for travel to Cuba on Dec 3rd...reason purchasing it was to have it for the Duty Free Shop or any other small store... The store that I tried to purchase a small item less than $10 said it was declined...The person working at the store was nice enough to call for me to see what the problem was...It ended up being a long procedure and I had to catch a flight...I was extremely upset with all this stress...
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ID
#1729469 Review #1729469 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Access/ activation issues
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vanilla Mastercard - *** no!!

I will broadcast to everyone i know on how yall did me stole my money then told me i had to wait a month to get it back.. i wouldnt tell my *** dog to buy a card from yall ever again.. dirty dirty crooks i would give all them a negative triple 0
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1 comment
Anonymous
#1775032

I had a problem with my prepaid one vanilla mastercard which made a unauthorized transaction and i call Custer service and said i have to weight 90 days and they eould send an survey to my email but never did. I would like to know if ya'll could do something about my unauthorized transactions as a refund.

ID
#1704279 Review #1704279 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment
Loss
$140
Preferred solution
Full refund

Vanilla Mastercard - This company STEALS your money!

1.0
Details
I went to Walmart to buy a OneVanilla prepaid Mastercard so I could order an item online. I paid IN CASH $50. I got home 5 minutes later, registered the zip code for online shopping (as OneVanilla requires) and went to purchase item immediately. (It was now only 15 minutes since I purchased OneVanilla master card at Walmart.) I entered my vanilla cc# at the checkout page, and it was declined, saying not enough funds. I called OneVanilla, spoke with someone in another country who barley speaks English, who told me that my cc# was used by someone at a Sam's Club Store in Bentonville, Arizona and, I live in Ohio! My money was gone, and the only thing OneVanilla Mastercard said they could do was to file a complaint, fill out paperwork online that they would send (it's been 48 hours, still have not received that e-mail!) and in 90 day, yes 90 DAYS I will have to wait for them to investigate and get my money back!!! This is SO wrong on so many levels, I will NEVER do business with OneVanilla again!
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ID
#1672593 Review #1672593 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Cons
  • Stole my money
Reason of review
Stole my money!
Loss
$50
Preferred solution
Full refund

Vanilla Mastercard - No online purchases they took my money

1.0
Details
My card was activated not registered. I made a couple of purches online and money taken out. If there is no online purchases why money taken out. Declined cost i understand where is the rest of my money.
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ID
#1671084 Review #1671084 is a subjective opinion of poster.
Location
Lake Charles, Louisiana
Product
Vanilla Mastercard Prepaid Card
1.0
Details
I have a reloadable mastercard. I went to Circle K to and purchase a voucher in the amount of $360.00 to put on my prepaid card to pay a bill. I wasn't able to successfully add the pin to my card so I called my vanillas customer support and explained my issue. They...
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ID
#1637380 Review #1637380 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Cons
  • No suitable resolution
  • Lack of responce
  • Inability to contact customer service
Reason of review
Poor customer service
Loss
$360
Preferred solution
Deliver product or service ordered

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Vanilla Mastercard reviews

Vanilla Mastercard - I'm unable to pay my att bill

1.3
Details
I keep getting error codes each time i try to put in my payment info i have checked and double checked and even registered my card and still the same issues. have been trying all day
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ID
#1609778 Review #1609778 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment

Vanilla Mastercard - Horrible, incompatible with my online purchases. A complete and total waist of time

I am trying to accomplish a simple task one would think... Upgrade an account on an online game. simple enough used one of these silly cards last month on it, struggled but finally did it. So now I get more of these cards as gifts and try the same exact things as before and nothing works... I get advice like try switching browsers, go inprivate and try, and on and on try searching for a solution on google and you get the run around asking if your trying to use it in a salon ? get real here... in short I really hope something changes soon because if times money you owe a lot of FREE gift cards to many people that have had to suffer because of this silly garbage you sell... get your *** together ***
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ID
#1433205 Review #1433205 is a subjective opinion of poster.
Location
Armstrong, British Columbia
Product
Vanilla Mastercard Prepaid Card
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Bought a 200 dollar Vanilla prepaid mastercard at Walmart they charged me 6 dollars and 50 cents to activate the card but when I tried to purchase something it always came back as declined. So I went back to Walmart for a refund or another card, they refused to take...
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1 comment
Anonymous
#1621597

Fraud department. I get why they do it, but I personally called and told them the purchases were mine.

Furthermore, provided documentation of my ID, card, and even SS card. A week later, after receiving all this, it’s still locked! I’m nowhere near my limit.

Cust svc reps all say they see everything is verified. What the ***

ID
#1405783 Review #1405783 is a subjective opinion of poster.
Location
Pembroke, Ontario
Product
Vanilla Mastercard Prepaid Card
Reason of review
Return, Exchange or Cancellation Policy
Loss
$206
Vanilla Mastercard - Short Changed
I received a $100 Vanilla prepaid Mastercard for Christmas. After using the card for only $67.60 in purchases, I find out online that the available balance is now only $1.74. This is entry-level math. A calculator is not required to see the problem here. I have...
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ID
#1315438 Review #1315438 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
1.0
Details
I would like to provide you guys a review: you have to be the worst customer service company I have ever encountered! My mother gifted me a prepaid card worth 100$ and somehow at wasn’t activated at the point of sale... how would she know?!? Now I am trying to use it...
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ID
#1300543 Review #1300543 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card
Reason of review
Access/ activation issues

Vanilla Mastercard - SAME PRODUCT PURCHASED IN ONTARIO CANADA

$200 DOLLARS WHICH I PURCHASE AS A WEDDING PRESENT THANK GOD SEND A REAL MASTERCARD INSTEAD, SOMETHING TELL ME THAT I DID NOT KNOW THE COMPANY, AND DID NOT WANT TO BE EMBARRASED. I KEPT THE CARD FOR MY USE. WENT SHOPPING AND IT WAS DECLINED. I BOUGHT THE CARD JUNE 15 ANDS WHEN I CALL VANILLLA THE CARD WAS USED MAY 16, NOW I AM WAITING FOR THEM TO DO THEIR INVESTIGATION. YOU WOULD THINK THAT WITH SO MANY CASES THEY KNOW ALREADY THAT THEY HAVE A PROBLEM. I AM NOT GOING TO LOSE THAT AMOUNT OF MONEY, I GOT IT AT WALMART SO IF I CAN NOT GET FROM ONE PLACE I WILL GO FOR THE OTHER.
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3 comments
Anonymous
#1702479

Thé company himself IS a fraud .

Anonymous
#1511816

I am having the same issue here. This is a very bad company. Never will buy a Vanilla card or even accept one from someone.

NORA D
#1508982

HOW ARE THEY STILL IN BUSINESS WITH SO MANY COMPLAINTS

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ID
#1290774 Review #1290774 is a subjective opinion of poster.
Product
Vanilla Mastercard Prepaid Card