Vanilla Mastercard - Gift Card cannot activate

Vanilla Mastercard - Gift Card cannot activate
I have received a vanilla Mastercard gift and it does not want to activate. I gives a message that the card number entered has not been found. Here is the card number: 5164 8891 3616 3562
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ID
#1528764 Review #1528764 is a subjective opinion of poster.
Location
Centurion, Gauteng
Service
Vanilla Mastercard Prepaid Card Activation
2.4
Details
I had recently bought a prepaid mastercard, when I got home I tried to go check to see if it was activated (vanillaprepaid.com) and it was declined. Nothing strange there. I waited a few more hours, and tried again. Declined. Hmm, I thought, I'll wait a few more hours....
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ID
#1391628 Review #1391628 is a subjective opinion of poster.
Location
Edmonton, Alberta
Service
Vanilla Mastercard Prepaid Card Activation
Pros
  • When the card works
Cons
  • When the card does not work and i waste money
Reason of review
Problems with payment
Loss
$55
Preferred solution
Full refund
1.0
Details
I wish I had read these reviews before I purchased one of these cards. This company is stealing money and getting away with it! Loaded $40.00 on a my vanilla card at Walmart. Unable to activate it either online or through so called customer service. Had the receipt...
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ID
#1227774 Review #1227774 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Cons
  • Lost money unable to activate it
Reason of review
Problems with payment
Loss
$40
Preferred solution
Full refund

WASTE OF MONEY NEVER BUY VANILLA MASTERCARD

Received $100 gift card from my company and I used in store but it was decline called the customer service and said it was not activated properly and said they need a copy of receipt. Contacted our company secretary and she able to get the receipt and sent to vanilla email. Called again the customer service and tell me because there is 16 cards purchase on the receipt they want the last 4 digits of all those 16 card before activating my gift card. What the heck.. you are very frustrating vanilla MasterCard. No wonder why you have many bad reviews. Close your company. Stop stealing money from consumers.
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ID
#1170970 Review #1170970 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Poor customer service
95 at Walmart on a My Vanilla Mastercard for my husband. He tries to register and activate it online and it doesn't work. Then he tries to do it through the phone with a representative. They tell him they can't identify him. We have lived at the same address for over...
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1 comment
Anonymous
#1498758

My trouble was much smaller just $40 but same thing representative runaround and nonsense.Frank M NYC

ID
#1165009 Review #1165009 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Order processing issue
1.0
Details
Not only did I have to re-gather them but now Vanilla MasterCard (Incomm) will not activate the ones I kept so they can be used (though I have sent them all requested documentation). Nor have they refunded my money nor will anyone return an email nor phone call...
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1 comment
Anonymous
#1417456

i too spent 200.00 on two vanillla prepaid mastercards and todate

I still have not heard back from Mastercard when I made the claim

ID
#1161317 Review #1161317 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Non resolution of issue refund not granted
Loss
$100
Preferred solution
Full refund
I saved up for a year to purchase 2500.00 in cards for my hotels on vacation.Not once did I have a pleasant transaction. Every card would not give the full amount at check out. 200.00 card amount would only give 150.00 100.00 amount one time only gave 29.54. I did not...
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ID
#1108253 Review #1108253 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Problems with payment

Vanilla Mastercard - Doesn't work, lost money

Pay cash and a fee to use a card that won't activate, lost my service because my bills are due. Site doesn't work, can't register a card that says it does not need to be registered for use online.
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ID
#1075588 Review #1075588 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Problems with payment
1.2
Details
TWICE a Vanilla Mastercard failed to register and TWICE they told me their system was down, but I could still make purchases and TWICE it could not. They should not be selling the cards when the system is down and the cards therefore worthless for an unknown time....
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ID
#1046914 Review #1046914 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Pros
  • Safety for my bank account and credit
Cons
  • That it didnt work
  • Entire system
  • Customer service
Reason of review
BS customer service, bad card, malfunctioning phone system.
Loss
$200
Preferred solution
Validate the card AND reimburse me for doing this to me twice. My time is worth money, and their honesty is required by law.

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Vanilla Mastercard reviews

Vanilla Mastercard - Need proof of identity because they keep screwing up my account information

1.0
Details
I purchased a debit card from Walmart in McPherson Kansas to upload money onto my inmate canteen account to talk to my husband online through emails. When I register the card They want to tell me that there was an issue registering the card because they need proof of the receipt and my identity because of too many attempts to register the card when I only tried once. then upon speaking to a customer service representative, mr. Brian he wants to continue to tell me that I have made several attempts to activate this card so therefore there is a security issue they're placing my money on hold keep in mind it's only twenty bucks. there was no legit reason for him to place my card on hold their just needing my money. Its a prepaid account why do you have to go through so many Hoops to use $20 on a prepaid account that they keep *** up. I am highly pissed and I contacted the supervisor which took an hour to contact because he's probably off with her family doing whatever using my 20 bucks. When talking to the supervisor she couldn't go ahead and give me my one time use or transfer this money over to a different card or anything she placed it on hold and told me I was screwed pretty much and there's nothing that she can do about it and hung up on me. This place is a joke it's a scam to take people's money that worked hard for that money. That was the only 20 bucks that I had and I wanted to use it to talk to my husband. I do not recommend using my vanilla is nothing but a waste of time and money an effort that you will never get back. I hope they take my 20 bucks and choke on it.
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ID
#1045758 Review #1045758 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Order processing issue

Vanilla Mastercard Prepaid Card Activation Review

I am so mad I got suckered by this scam, $150 gone poof. I am angry for Walmart for selling these to their customers, even though this has been going on for awhile. I am done shopping there, they should back what they sell, they are just as guilty of fraud.
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ID
#1039099 Review #1039099 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Problems with payment

Vanilla Mastercard - Avoid this product!

2.6
Details
I have called customer service twice and have received kind and professional customer service, but I still feel this vanilla card is purposely making mistakes when sending out cards just to make more interest on our $. I lost my unused card that I purchased at Walmart. They sent out a new card within two months. The new card stated that no activation was needed. It did not work at Walmart when I attempted to use it. I called customer service and was told the replacement card had an incorrect expiration date. BS, total BS! MF scamming to a new low. And this web site is BS too, making us use 100 or more words. For God's sake already.
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ID
#1018997 Review #1018997 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Reason of review
Order processing issue
Like many people here I bought a package of 5-$20 cards to give as tips and gifts.I had one left over and decided to use it to get rid of carrying one more card. Not only did it not work - when we looked at the back of it, something'I'd never thought to do, it is...
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ID
#997794 Review #997794 is a subjective opinion of poster.
Service
Vanilla Mastercard Prepaid Card Activation
Cons
  • Long involved process to voice a complaint
Reason of review
Damaged or defective
Loss
$105
Preferred solution
Full refund

Vanilla Mastercard Invalid Postal Code

So I went onto the Vanilla Mastercard Website and tried activating my card because it is telling me, so I went in and typed my Postal Code in different ways but it still doesn't work. I checked online if anyone else had the problem and apparently everyone is having the same problem. I hope they fix this problem on their website because it is BS. There's no way to use the card unless it is Activated and the only way to Activate it is to add your Postal Code, But the website itself is broken. This is ridiculous because I went back to the store where I bought it from and wouldn't let me get a Refund.
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2 comments
Anonymous
#1193060

Not to sure if you fixed your problem, I had the same one.

I went to VanillaPrepaid.com (web address is in fine print on back of the card) postal code registration works just fine.

Anonymous
#1176565

It happen to me too this is BS they've should fix the website or else

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ID
#860353 Review #860353 is a subjective opinion of poster.
Location
Oakville, Ontario
Service
Vanilla Mastercard Prepaid Card Activation