I purchased a Vanilla MasterCard from Walmart and it did not work. I went back to Walmart and manager told they cannot help me and I must deal with the Vanilla MasterCard customer service.

I called the 800 number on the back of the card and they asked me to email copy of the card, receipt, and driver license. I had to email them few times and after I read the complains here, I felt I'll never get back my money. It took a week to resolve but at the end, the card was activated and got my money back.

There are too many scams with these cards so Vanilla MasterCard customer service want to make sure you the original owner and card was not stolen. Use cash and avoid the hassle.

Product or Service Mentioned: Vanilla Mastercard Customer Care.

Reason of review: Good customer service.

Vanilla Mastercard Pros: Very good.

Vanilla Mastercard Cons: Length of time to resolve, Customer service.

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